nogoodshark

I am having a pretty serious problem with my debut carbon, and cannot seem to find any Help or information from others with this issue. My table will not play records at normal speed when the platter is in place. I have tested the table with the platter off to make sure the issue is not with the belt or motor, and it is only when the platter is in place that the table has trouble getting to speed. It moves as if it cannot carry the weight of the platter, sluggish and slow or not at all. The pitch is either low or severely inconsistent. I have tried cleaning the table thoroughly numerous times, replacing the belt, and even got an acrylic platter. None of these have fixed the problem. Someone please Help me figure this out!