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Trying to get a refund on Discogs


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I purchased a record that was listed as a specific variant and lo and behold, it wasn't. I did open the record to check the color so it's not in the exact condition sold. The seller is saying they can only do partial payments as a refund. I don't want to do that, what are my options? How Do I file a claim on paypal and how does that work? it's a significant amount of money which is why I don't want to do payments in case the person just disappears. 

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Yeah just open a dispute on paypal for "item not as described". The seller will have to respond and then you can escalate it. At least that is how i recall it working. Paypal should take care of you. They generally side with buyers. If they don't you can still fight it through your credit card assuming that that what you used as payment through paypal.

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Do as stated above.

Note that, if the seller selects the "return and refund" option, PayPal will require you to return the record and you'll have to pay the return shipping yourself. PayPal doesn't force sellers to pay the return shipping. So, be aware of that and don't get distracted from your original goal by having a meltdown toward PayPal.

The good news is PayPal has an opt-in service where they'll cover up to $30 worth of shipping on returns for items you purchased using PayPal. Go here to opt in and learn more: https://www.paypal.com/us/webapps/mpp/returns

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1 hour ago, richardsurf said:

The good news is PayPal has an opt-in service where they'll cover up to $30 worth of shipping on returns for items you purchased using PayPal. Go here to opt in and learn more: https://www.paypal.com/us/webapps/mpp/returns

That is a pretty great feature that i was unaware of. Thanks!

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3 hours ago, richardsurf said:

The good news is PayPal has an opt-in service where they'll cover up to $30 worth of shipping on returns for items you purchased using PayPal. Go here to opt in and learn more: https://www.paypal.com/us/webapps/mpp/returns

Thanks for sharing this!  Haven't ever had an issue where I'd need it thus far, but it's great to know about it and be opted in.

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