I think it's incredibly classless of you to make assumptions like this about our company when you clearly have no idea about the hard work each of us put in every week.
We are a company of six people that care passionately about music, the vinyl we put out and the customers that support us. We could all make a lot more money at other companies, but we chose to work here because we feel independent companies like this are important.
We do everything we can to make our customers happy. Do we make mistakes? Fuck yeah we do! Every time one is brought to our attention we work hard to ensure it is fixed and never happens again.
Everyday I walk in to at least 60 emails and sometimes its hard to get to every single one in a day, but I still try to get to them promptly to make everyone happy.
It really shows piss poor character on your part to post something like this on a public forum rather than email one of us directly. We don't like to be told we're doing a bad job, no one does.
Is that 7" really that important to you that you're willing to directly insult six people you've never met?
Had you been nice about it, we probably would've mailed you a replacement 7" free of charge. Instead, you chose to do this.
I hope this attitude gets you very far in life my friend. In the meantime I would way rather devote my time to customers who are understanding and supportive despite how many pieces of paper we forget to mail them.