While it’s always a good suggestion to talk to the source and ask, I did try a number of years ago... a few times, and yeah... they were unable to help or didn’t care to do anything.
It’s really too bad because they were one of my first mail order purchases and they used to refund overpayments in shipping without even being asked. The batch of original Toe pressings were my last purchases. I may be wrong but I think they also used to comment and interact on VC? Not sure what has happened to them.