As a seller: Under-promise and over-achieve.
As a buyer: expect the worst.
Like ebay states, "try resolving issues directly with seller." Filing a claim should be a last, LAST resort.
If under-graded, request partial refund from seller.
If seller is unwilling, return for refund.
If seller is unwilling, open claim w/eBay.
DO NOT open a claim while item return is in progress, that's lame.
ALWAYS CONTACT SELLER IF THERE IS A PROBLEM !!!!
Negative feedback is for scammers and rip-off artists.
I don't think I've ever left a neutral, not leaving any feedback is my neutral.
If you get a less than perfect record, and a partial refund = positive feedback.
If you return record for a refund = positive feedback.
Obviously damaged in transit, NOT DUE TO INADEQUATE PACKAGING, NOT the sellers fault, sorry.
Sealed records that are damaged??? NOT the sellers fault. (I'm not talking about seam splits, that IS improper packaging)