vinylnoob Posted March 14, 2016 Share Posted March 14, 2016 New to the world of vinyl--picked up a TT over the holiday season and started a meagre collection. Picked Kamasi Washington's 3-disc box new from local shop. Unfortunately, when I opened it, all three outer sleeves and inner sleeves were ripped... I am by no means a collector, but at the same time, I was expecting new condition. Concerned, I contacted the shop I bought it from and was told "it happens." No offer to remedy/exchange. I then contacted Brainfeeder Records directly to see if I could arrange for some replacement sleeves. Sent a msg via their website and waited a month--nothing. Over the following month, tried two more times emailing and not a peep... not even a "no." Anyways, just wondering if this is just the kind of "service" to expect dealing with vinyl. Anyone else run into this and managed to get replacement sleeves? Any recommendations? Bugs me to listen to these now. Quote Link to comment Share on other sites More sharing options...
lethalenforcer Posted March 14, 2016 Share Posted March 14, 2016 YMMV. Every label, vendor, site etc are different. Some are stingy and go the "it happens" route while some are more than willing to send/give a replacement. Quote Link to comment Share on other sites More sharing options...
Han Solo Posted March 14, 2016 Share Posted March 14, 2016 It's called a seam split. It happens, nothing you can really do unless it's really bad. nardes 1 Quote Link to comment Share on other sites More sharing options...
planetrakis Posted March 14, 2016 Share Posted March 14, 2016 I can't believe i refrained from my sargasm! To me personally, no big deal. If the vinyl has issues, big deal. Quote Link to comment Share on other sites More sharing options...
jhulud Posted March 14, 2016 Share Posted March 14, 2016 Welcome to THE HOBBY!!! This is unfortunately normal and happens from time to time. As was said, some labels are cool and have no issue with hooking you with replacements sleeves. But some just won't. From the looks of the pics, it's overall pretty minor. Surely it'll bug and annoy you, but as long as the records themselves are OK and playable and sound good, it'll all be in good shape. Quote Link to comment Share on other sites More sharing options...
Metal Mike Posted March 14, 2016 Share Posted March 14, 2016 Since apparently we'very decided to not act like pricks in this thread, I'll add that it never hurts to request that the records and sleeves be removed from the jacket for shipping. Blaine 1 Quote Link to comment Share on other sites More sharing options...
elroy Posted March 14, 2016 Share Posted March 14, 2016 Love everything about seam splits. Mostly the people that complain and return them. I pick them up for >50% off because of a minor seam split. I have many like that. Doesn't bother me. Part of the hobby. Deal with it or gtfo. Quote Link to comment Share on other sites More sharing options...
goodvibes Posted March 14, 2016 Share Posted March 14, 2016 When it's minor I am like eh. When it is my expensive Hotline Miami 2 OST and it's major splitting I get slightly more annoyed, also because it is out of print so could not have returned it even if I wanted Quote Link to comment Share on other sites More sharing options...
mrewest Posted March 14, 2016 Share Posted March 14, 2016 As long as the vinyl itself is ok I just deal with it. Got a record from Germany once with a 2in seam split. Ouch. Totally agree with requesting that the seal gets broke so the vinyl gets shipped outside the jacket. No splits then. Quote Link to comment Share on other sites More sharing options...
dandw12786 Posted March 14, 2016 Share Posted March 14, 2016 It's the shitty part about vinyl. Happens often, especially when buying online. It's because the record bounces around in the sleeve during transit, and when a hard, plastic object meets creased paper it can often win. Really the only remedy is to ship the record outside of the sleeve. A few labels will do this, but unfortunately most retailers won't because it's 1: a pain, and 2: you get people that will whine that their new record is "used". I've seen websites get negative reviews for doing this because "they sell used records as 'new'". So yeah, while its a real bummer, it's just something you have to get used to. Quote Link to comment Share on other sites More sharing options...
throughbeingcruel Posted March 15, 2016 Share Posted March 15, 2016 It's the shitty part about vinyl. Happens often, especially when buying online. It's because the record bounces around in the sleeve during transit, and when a hard, plastic object meets creased paper it can often win. Really the only remedy is to ship the record outside of the sleeve. A few labels will do this, but unfortunately most retailers won't because it's 1: a pain, and 2: you get people that will whine that their new record is "used". I've seen websites get negative reviews for doing this because "they sell used records as 'new'". So yeah, while its a real bummer, it's just something you have to get used to. The Amazon reviews for SRC pressings are fuckin ridiculous. Clueless people bitching about getting opened records. Quote Link to comment Share on other sites More sharing options...
Metal Mike Posted March 15, 2016 Share Posted March 15, 2016 Clueless people bitching about getting opened records. Someone pulled that with Magic Bullet records, but to make it even better, they also complained that the record was a gift for their girlfriend and it had also been vandalized by someone carving offensive comments in the dead wax. BobbyHill, monklover and Blaine 3 Quote Link to comment Share on other sites More sharing options...
ajhall04 Posted March 15, 2016 Share Posted March 15, 2016 The beauty of record store style shelves. Avoid spines Quote Link to comment Share on other sites More sharing options...
Hairy Potter Posted March 15, 2016 Share Posted March 15, 2016 We're all collectors and I imagine most of us prefer our records and jackets to be in good condition. This kind of thing is annoying but it does happen sometimes. Like otters said, as long as the record its self is okay, it's not a big deal. That's a bummer the label won't even respond to an email though. I bought an Owen record off discogs a few months back and when the package arrived it looks like it had been run over by a truck. I swear it looks like it had been bent in half too. I was absolutely amazed when I opened it and the record itself was undamaged. Of course the jacket was ripped and creased in many places. I was working on completing my Owen variant collection at the time and we really upset about the damaged cover. I sent Polyvinyl an email and asked if they had any extra covers and offered to pay for a replacement. They sent me a new cover free of charge! They didn't even ask for shipping. Some labels have great service while others miss the mark. ChasHawk 1 Quote Link to comment Share on other sites More sharing options...
Shelby Posted March 15, 2016 Share Posted March 15, 2016 Who cares about the sleeves when you're ruining the records with your turntable. Royce 1 Quote Link to comment Share on other sites More sharing options...
Guest Posted March 15, 2016 Share Posted March 15, 2016 We're all collectors and I imagine most of us prefer our records and jackets to be in good condition. This kind of thing is annoying but it does happen sometimes. Like otters said, as long as the record its self is okay, it's not a big deal. That's a bummer the label won't even respond to an email though. I bought an Owen record off discogs a few months back and when the package arrived it looks like it had been run over by a truck. I swear it looks like it had been bent in half too. I was absolutely amazed when I opened it and the record itself was undamaged. Of course the jacket was ripped and creased in many places. I was working on completing my Owen variant collection at the time and we really upset about the damaged cover. I sent Polyvinyl an email and asked if they had any extra covers and offered to pay for a replacement. They sent me a new cover free of charge! They didn't even ask for shipping. Some labels have great service while others miss the mark. Polyvinyl is awesome. They sent me a replacement cover free of charge before as well, and did not even entertain the thought of taking money for shipping or it when I tried to pay them. Hairy Potter 1 Quote Link to comment Share on other sites More sharing options...
docbronze Posted March 15, 2016 Share Posted March 15, 2016 New to the world of vinyl--picked up a TT over the holiday season and started a meagre collection. Picked Kamasi Washington's 3-disc box new from local shop. Unfortunately, when I opened it, all three outer sleeves and inner sleeves were ripped... I am by no means a collector, but at the same time, I was expecting new condition. Concerned, I contacted the shop I bought it from and was told "it happens." No offer to remedy/exchange. I then contacted Brainfeeder Records directly to see if I could arrange for some replacement sleeves. Sent a msg via their website and waited a month--nothing. Over the following month, tried two more times emailing and not a peep... not even a "no." Anyways, just wondering if this is just the kind of "service" to expect dealing with vinyl. Anyone else run into this and managed to get replacement sleeves? Any recommendations? Bugs me to listen to these now. On the plus side, that's a fucking killer album. Quote Link to comment Share on other sites More sharing options...
vinylnoob Posted March 17, 2016 Author Share Posted March 17, 2016 Thanks for the warm welcome and appreciate the forum OG's holding back a bit. Agree, it's disappointing that the brainfeeder didn't even respond. Seems like pretty basic customer service, but I'll chalk it up to being another "benefit" of the hobby. Should add "lack of service" to this cartoon. Quote Link to comment Share on other sites More sharing options...
boops_popmarket Posted March 17, 2016 Share Posted March 17, 2016 Move to Japan. My girlfriend's employer exports airplane parts and chemicals to their ministry of defense and they always ask for returns on superficial damage like tiny dents in cans and torn product labels. Quote Link to comment Share on other sites More sharing options...
floyd_z Posted March 18, 2016 Share Posted March 18, 2016 Move to Japan. My girlfriend's employer exports airplane parts and chemicals to their ministry of defense and they always ask for returns on superficial damage like tiny dents in cans and torn product labels. Zero defects, total quality management, Kaizen... this is why Toyota and many other Japanese companies are so successful. Edit: Forgot Six Sigma Quote Link to comment Share on other sites More sharing options...
Han Solo Posted March 18, 2016 Share Posted March 18, 2016 Move to Japan. My girlfriend's employer exports airplane parts and chemicals to their ministry of defense and they always ask for returns on superficial damage like tiny dents in cans and torn product labels. The one record I bought from Japan got to me in two days. It was really impressive. Quote Link to comment Share on other sites More sharing options...
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