taylo234 Posted March 28, 2016 Share Posted March 28, 2016 Hey guys, I apologize if this is in the wrong section but I need some help. Basically, beginning of this month, sold a record on eBay. The bidding got increasingly high, and ended at about $150. I promptly shipped out the record after payment received (packaged properly) and all was good! Until a few days ago. The buyer is claiming that the record is having playback issues (audio cutting in and out, he claims due to warping) and is insisting on a refund. I played this record not too long ago before selling it and there was absolutely no issues like this. To me, it sounds like it's the fault of his setup. I respectfully respond to him asking to please check all adjustments on his turntable to make sure it's not a fault of his player (maybe an imbalanced tone arm, or something). I feel like he is having buyers remorse, but I will never come to a conclusion without proof regardless. He is very quick to say it is not his set up and keeps demanding a refund. I ask then if he can please provide provide proof of this issue (either a video of the record playing on his table with the audio cutting in and out, or a picture of the warp). He says that he does not have a video camera and cannot provide proof, while still insisting on the refund. I even ask as far as saying if he can provide an audio recording of it, but he dodges the question. Tomorrow (the 29th) is the first day that i'm eligible to get eBay involved and to make the decision. Now at this point I'm thinking, well, I have nothing to lose cause if eBay gets involved and I lose, he gets his money back and I get my record. But after reading several people's experiences, apparently, a lot of the time eBay will have the buyer keep the item AND refund him the money. I have no idea how accurate that is, but there are multiple people saying it happened to them. His last message said 'are you giving me a refund or not". Am I better off not responding to this message, and getting eBay involved tomorrow? Is it not worth fighting and should I give in? I feel like not being able to provide proof is a pretty legitimate reason to not accept a return. Any advice would be greatly appreciated, maybe I just worry to much. Thanks! Quote Link to comment Share on other sites More sharing options...
Guest Posted March 28, 2016 Share Posted March 28, 2016 Make him send it back for a refund. Someone is trying to get a free record they overpaid for I bet. shenanigans and WAXXX 2 Quote Link to comment Share on other sites More sharing options...
taylo234 Posted March 28, 2016 Author Share Posted March 28, 2016 Make him send it back for a refund. Someone is trying to get a free record they overpaid for I bet. Do you think this is a better option than fighting for him to keep it and for me to keep the money? Side note: Am I protected if I receive the record and absolutely nothing is wrong with it and I provide proof it plays perfectly? Quote Link to comment Share on other sites More sharing options...
GloomForever Posted March 28, 2016 Share Posted March 28, 2016 Typically if you buy a "defective" item and want a refund, you usually send the item back to the seller. You're better off getting it returned to you, then refunding him. I bet he'll try sending a complaint to eBay if he doesn't get his money back soon. Quote Link to comment Share on other sites More sharing options...
taylo234 Posted March 28, 2016 Author Share Posted March 28, 2016 Typically if you buy a "defective" item and want a refund, you usually send the item back to the seller. You're better off getting it returned to you, then refunding him. I bet he'll try sending a complaint to eBay if he doesn't get his money back soon. If he did file a complaint to eBay, would I be in the wrong? I just feel like the lack of proof gives me the upper hand. Quote Link to comment Share on other sites More sharing options...
BuzzersonKillwell Posted March 28, 2016 Share Posted March 28, 2016 You would think, but sadly, it doesn't. As far as eBay is concerned the buyer is almost always right, even sometimes in the face of damning evidence. I would 100% have him send the record back for a full refund. Quote Link to comment Share on other sites More sharing options...
taylo234 Posted March 28, 2016 Author Share Posted March 28, 2016 You would think, but sadly, it doesn't. As far as eBay is concerned the buyer is almost always right, even sometimes in the face of damning evidence. I would 100% have him send the record back for a full refund. That's what I was worried about. Man, this sucks, haha. Quote Link to comment Share on other sites More sharing options...
danthemjfan23 Posted March 28, 2016 Share Posted March 28, 2016 definitely have him send it back and then give him the refund. if you fight him and win the case, he will 100% leave you negative feedback. if you fight him and lose the case, he has your record and your money. get the record back, refund him the money, and then re-list the record. once you issue the refund through eBay, they'll refund the seller fee from the first auction so you're not out any money. if the bidding went as high as it did the first time, it'll go similarly high the second time because the person/people who lost out on the first auction won't want to miss out again. just be respectful and apologetic (even if you have done nothing wrong) to the dude you're dealing with now and make sure you get your record back. it'll all work out. GalacticMelt 1 Quote Link to comment Share on other sites More sharing options...
taylo234 Posted March 29, 2016 Author Share Posted March 29, 2016 definitely have him send it back and then give him the refund. if you fight him and win the case, he will 100% leave you negative feedback. if you fight him and lose the case, he has your record and your money. get the record back, refund him the money, and then re-list the record. once you issue the refund through eBay, they'll refund the seller fee from the first auction so you're not out any money. if the bidding went as high as it did the first time, it'll go similarly high the second time because the person/people who lost out on the first auction won't want to miss out again. just be respectful and apologetic (even if you have done nothing wrong) to the dude you're dealing with now and make sure you get your record back. it'll all work out. Two things: I don't mind negative feedback because I don't plan to sell anything on eBay. I've sold about 3 things and after this headache I probably won't bother Say I sent it in perfect condition, I get it back in a worse condition then I sent it (maybe the issue he's having was caused by something he did), do I have any protection? Quote Link to comment Share on other sites More sharing options...
youspinmeround Posted March 29, 2016 Share Posted March 29, 2016 Why do you care if he is right or wrong.....He will need to send it back in the condition you sent it to him for a refund They can complain all they want but nobody makes you refund the amount without receiving the item WAXXX 1 Quote Link to comment Share on other sites More sharing options...
GradedOnACurve Posted March 29, 2016 Share Posted March 29, 2016 Since OP already got sound advice in this thread, anyone else stop selling on eBay for this exact reason? Buyer pays a lot of money then somehow tries to get the money back and keep the record. Gives me pause. Quote Link to comment Share on other sites More sharing options...
taylo234 Posted March 29, 2016 Author Share Posted March 29, 2016 Since OP already got sound advice in this thread, anyone else stop selling on eBay for this exact reason? Buyer pays a lot of money then somehow tries to get the money back and keep the record. Gives me pause. I can safely say I'm done selling (at least records) on eBay after all of this. Seen too many stories of buyers abusing eBay's money back guarantee. Quote Link to comment Share on other sites More sharing options...
taylo234 Posted March 29, 2016 Author Share Posted March 29, 2016 So I set up the return and now he says he doesn't trust it and requires a full refund before I ship it back. What a joke. Quote Link to comment Share on other sites More sharing options...
TheGhostOfRandySavage Posted March 29, 2016 Share Posted March 29, 2016 So I set up the return and now he says he doesn't trust it and requires a full refund before I ship it back. What a joke.That's a big red flag. Get eBay involved. GalacticMelt 1 Quote Link to comment Share on other sites More sharing options...
taylo234 Posted March 29, 2016 Author Share Posted March 29, 2016 That's a big red flag. Get eBay involved. Doing that as we speak. It's even part of their policy, he can't fight it. Quote Link to comment Share on other sites More sharing options...
YouTwo Posted March 29, 2016 Share Posted March 29, 2016 Just curious, what is the buyer's feedback rating like? Quote Link to comment Share on other sites More sharing options...
fuckinandsuckinandtouchin Posted March 29, 2016 Share Posted March 29, 2016 I think you can also offer the person he outbid a second chance offer if you don't want to relist the item again. shenanigans 1 Quote Link to comment Share on other sites More sharing options...
taylo234 Posted March 29, 2016 Author Share Posted March 29, 2016 Just curious, what is the buyer's feedback rating like? 100% positive, member for over 10 years (star count is in the 40's). Quote Link to comment Share on other sites More sharing options...
GloomForever Posted March 29, 2016 Share Posted March 29, 2016 I think you can also offer the person he outbid a second chance offer if you don't want to relist the item again. If you go to your "Selling" screen this should be present next to the item. Very good idea if you do get the record back. Quote Link to comment Share on other sites More sharing options...
skidroje Posted March 29, 2016 Share Posted March 29, 2016 What's the buyers ebay ID, so we can avoid selling to this bozo? Quote Link to comment Share on other sites More sharing options...
GradedOnACurve Posted March 29, 2016 Share Posted March 29, 2016 Just curious, what is the buyer's feedback rating like? You also can't give buyers a negative rating anymore. its been like that for a few years now. Quote Link to comment Share on other sites More sharing options...
Snaggle Von Swift Posted March 29, 2016 Share Posted March 29, 2016 eBay is all about the buyer. Shame too, because it has become very easy for a shithead buyer to abuse this. Quote Link to comment Share on other sites More sharing options...
The Vool Posted March 29, 2016 Share Posted March 29, 2016 Good luck, dude... Quote Link to comment Share on other sites More sharing options...
YouTwo Posted March 30, 2016 Share Posted March 30, 2016 You also can't give buyers a negative rating anymore. its been like that for a few years now. Didn't know that. It's been a while since I sold anything on ebay. Quote Link to comment Share on other sites More sharing options...
hipsterasfolk Posted March 30, 2016 Share Posted March 30, 2016 I've had issues like this arise whenever I sell a record for over $100. I've flat out called the buyer out on BS and then reported him for fraud the same day. Not to sure how eBay would handle it on his end, but I just prefer being the first person to contact eBay over a scam like this......even flip phones have a video function Half the time the people on eBay have the same username as their IG or FB and you can find them doing hashtags #NowSpinning or #OMGIFinallyBoughtA150DollarFrisbee Quote Link to comment Share on other sites More sharing options...
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