cemeterytapes Posted October 28, 2016 Share Posted October 28, 2016 I have a specific piece of feedback, so I ordered the Bright Eyes vinyl box set from Popmarket when it was a Daily Deal a couple months ago and it showed up on my door last week. However, I never got shipping confirmation when the order was dispatched from your warehouse to USPS, so it just showed up randomly to my doorstep. This was slightly annoying because I like to keep track of my orders so I can make sure somebody brings them in the house and they don't warp in the sun on my porch. Regardless, the records arrived fine and thanks for the deal! Link to comment Share on other sites More sharing options...
dantheriver Posted October 28, 2016 Share Posted October 28, 2016 7 hours ago, shadowkid33 said: I have a specific piece of feedback, so I ordered the Bright Eyes vinyl box set from Popmarket when it was a Daily Deal a couple months ago and it showed up on my door last week. However, I never got shipping confirmation when the order was dispatched from your warehouse to USPS, so it just showed up randomly to my doorstep. This was slightly annoying because I like to keep track of my orders so I can make sure somebody brings them in the house and they don't warp in the sun on my porch. Regardless, the records arrived fine and thanks for the deal! It's not available in all areas, but if you haven't looked into setting up a My USPS account yet then do that. MtrCtyWx 1 Link to comment Share on other sites More sharing options...
ian_popmarket Posted October 28, 2016 Author Share Posted October 28, 2016 1 hour ago, dantheriver said: It's not available in all areas, but if you haven't looked into setting up a My USPS account yet then do that. 9 hours ago, shadowkid33 said: I have a specific piece of feedback, so I ordered the Bright Eyes vinyl box set from Popmarket when it was a Daily Deal a couple months ago and it showed up on my door last week. However, I never got shipping confirmation when the order was dispatched from your warehouse to USPS, so it just showed up randomly to my doorstep. This was slightly annoying because I like to keep track of my orders so I can make sure somebody brings them in the house and they don't warp in the sun on my porch. Regardless, the records arrived fine and thanks for the deal! First - thanks for your order & glad you're enjoying the set! We've heard this from a number of customers and identified a glitch in the Shopify backend that was not sending out some shipping confirmation e-mails, it's been fixed though so moving forward you should be able to get tracking on all domestic orders. Link to comment Share on other sites More sharing options...
ian_popmarket Posted October 28, 2016 Author Share Posted October 28, 2016 22 hours ago, ExtraFox said: Appaling customer service stopped me using the site. I bought three Tool records using a discount code and factored in the UK import fees based on that code. The records were priced in Pounds. The customs information had the items priced in Dollars and using the then current exchange rate, they items had been 'valued' at more than the price BEFORE the discount. The atttitude of customer service was 'we don't care'. Overvaluing is the quickest way to lose a customer that has to pay import fees. Never used Popmarket again. Apologies for any poor experiences you've had in the past, it's currently our top priority to optimize our customer service experience and avoid these issues moving forward. Link to comment Share on other sites More sharing options...
cemeterytapes Posted October 28, 2016 Share Posted October 28, 2016 2 hours ago, dantheriver said: It's not available in all areas, but if you haven't looked into setting up a My USPS account yet then do that. I have and it isn't in my area as of a couple months ago, which is weird because I live in a heavily populated suburb. I'll have to check it out again though and see if it's become available. Link to comment Share on other sites More sharing options...
MtrCtyWx Posted October 29, 2016 Share Posted October 29, 2016 A functional app and bundles that offer greater discounts (ex: the two Depeche Mode reissue bundles I got through your site.) Link to comment Share on other sites More sharing options...
MrSneis Posted October 30, 2016 Share Posted October 30, 2016 (edited) Customer service was pretty bad in the past, I get it, staffing challenges. Hopefully improves with time, posting on vc is pretty brave of you guys so I have to give you props there. One site issue that bugs me is not enough detail in the listings, things like upc, release date, country of origin. There are many pressings of titles so it's hard to know which one you are selling sometimes. I have snagged some really great deals from you guys but at the same time it's a little comical when I get those emails with titles that are full msrp. They are also usually titles or bands that I care little to nothing for myself; with a little sleuthing I bet you guys could narrow it down to more targeted messages. Speaking of boxed sets, I would love to have a chance at that Crystal Method box that came out last year, I had no clue it was a thing until too late :(. Edited October 30, 2016 by MrSneis docbronze 1 Link to comment Share on other sites More sharing options...
itsgoodtobefree Posted October 30, 2016 Share Posted October 30, 2016 While the selection on Popmarket a couple years ago was incredibly small compared to now, I feel that the deals were way better then. Maybe I'm misremembering, but there was a time when you'd see a box set daily deal on Popmarket greatly cheaper than other outlets' prices. Recently whenever I look at the Popmarket deals, it seems the prices are very comparable to your competitors, who I would honestly rather buy from even if it's $5 more expensive there. Some of the non-deal listing prices are comical, too. That Bob Dylan Mono vinyl box set for $270? You can get it straight from Amazon for $140. If you asked this question a few months ago, I would have mentioned the lack of coupons, but it does seem that Popmarket is releasing them more often now so that's good. Link to comment Share on other sites More sharing options...
jackshidt Posted October 30, 2016 Share Posted October 30, 2016 Ian, I am not normally a griper, but since you're here and I'm unhappy I thought I would mention this. I signed up for Popmarket's Daily Deals newsletter a few weeks ago. Lately I am getting buried in an ever increasing pile of daily emails from you, many of which are not offering a deal or discount at all. I see I received the following from Popmarket this week: 10-24 4 emails 10-25 3 emails 10-26 3 emails 10-27 3 emails 10-28 3 emails 10-29 3 emails Then, to add insult to injury, you are starting to utilize a marketing strategy where I have to click through the email to visit a webpage to see the deal. It's not polite to treat customers this way, and it is disingenuous as well because what you are accomplishing is having people like myself (1) as in the fable 'The Boy Who Cried Wolf', when you send so many emails it becomes simply a blur and I have had my time stolen too many times I simply ignore your mail completely ; and/or (2) block receiving any emails from popmarket entirely. ok., vinyl addict, THE_James_Champ and 6 others 9 Link to comment Share on other sites More sharing options...
zdkaiser Posted October 31, 2016 Share Posted October 31, 2016 5 hours ago, jackshidt said: Ian, I am not normally a griper, but since you're here and I'm unhappy I thought I would mention this. I signed up for Popmarket's Daily Deals newsletter a few weeks ago. Lately I am getting buried in an ever increasing pile of daily emails from you, many of which are not offering a deal or discount at all. I see I received the following from Popmarket this week: 10-24 4 emails 10-25 3 emails 10-26 3 emails 10-27 3 emails 10-28 3 emails 10-29 3 emails Then, to add insult to injury, you are starting to utilize a marketing strategy where I have to click through the email to visit a webpage to see the deal. It's not polite to treat customers this way, and it is disingenuous as well because what you are accomplishing is having people like myself (1) as in the fable 'The Boy Who Cried Wolf', when you send so many emails it becomes simply a blur and I have had my time stolen too many times I simply ignore your mail completely ; and/or (2) block receiving any emails from popmarket entirely. I second this. vinyl addict, bungie and jackshidt 3 Link to comment Share on other sites More sharing options...
atticus Posted October 31, 2016 Share Posted October 31, 2016 I would like to see my Killers record on my doorstep. Link to comment Share on other sites More sharing options...
bungie Posted October 31, 2016 Share Posted October 31, 2016 (edited) 6 hours ago, jackshidt said: Ian, I am not normally a griper, but since you're here and I'm unhappy I thought I would mention this. I signed up for Popmarket's Daily Deals newsletter a few weeks ago. Lately I am getting buried in an ever increasing pile of daily emails from you, many of which are not offering a deal or discount at all. I see I received the following from Popmarket this week: 10-24 4 emails 10-25 3 emails 10-26 3 emails 10-27 3 emails 10-28 3 emails 10-29 3 emails Then, to add insult to injury, you are starting to utilize a marketing strategy where I have to click through the email to visit a webpage to see the deal. It's not polite to treat customers this way, and it is disingenuous as well because what you are accomplishing is having people like myself (1) as in the fable 'The Boy Who Cried Wolf', when you send so many emails it becomes simply a blur and I have had my time stolen too many times I simply ignore your mail completely ; and/or (2) block receiving any emails from popmarket entirely. This. I started doing business with Popmarket because I enjoyed the concept of the "daily deal" where there was an item(s) showcased that was truly a great deal, whether I personally would have purchased it or not. In the last several months, it's turned into a spamfest of email where everything is a deal. When *everything* is a deal, then *nothing* is a deal in some cases. Honestly, I can't tell you in most instances because the emails are 1) too frequent and 2) click-bait-y and I tend to delete them right away when they are (yeah, the one the other day with Shaq and the cat "I can haz deal" or whatever comes to mind...no...just...NO). Other than that, I will say that I've spent a LOT of money with PM. There have been a few bumpy times along the way, but their returns/exchanges procedure is top notch when I've gotten damaged/defective vinyl. You don't just get that anywhere and that alone has kept me spending money with PM. My only other wish is for more discount codes. Edited October 31, 2016 by bungie jackshidt and lampwick 2 Link to comment Share on other sites More sharing options...
aopps42 Posted November 2, 2016 Share Posted November 2, 2016 Just got two emails on a deal for a Crowded House box set. Echoing what other people said, including the price in the email would be nice though I understand why you don't. I pretty much only order from you guys when it's a decent sized discount compared with other retailers. Link to comment Share on other sites More sharing options...
daegor Posted November 2, 2016 Share Posted November 2, 2016 I don't have anything to add, I bought that Tool package years back and everything went smoothly. Being up in Canada it has to be a pretty good deal to bite, but knowing you have better shipping options now I'll take a look. Kudos for jumping in here looking for feedback, and good luck with the new (more or less) business! Link to comment Share on other sites More sharing options...
bgdesign Posted November 3, 2016 Share Posted November 3, 2016 Do a bulk discount. If I buy multiple items, offer an additional discount. Example, buy a second boxset and get 10% off, buy a 3rd get 20% off.Would be great for stuff like the Led Zeppelin boxsets or the Bowie boxes. I'm more likely to buy ore if I'm rewarded for it. daegor 1 Link to comment Share on other sites More sharing options...
GOTCHA Posted November 3, 2016 Share Posted November 3, 2016 6 minutes ago, bgdesign said: Do a bulk discount. If I buy multiple items, offer an additional discount. Example, buy a second boxset and get 10% off, buy a 3rd get 20% off.Would be great for stuff like the Led Zeppelin boxsets or the Bowie boxes. I'm more likely to buy ore if I'm rewarded for it. Solid suggestion. I'll second this. Link to comment Share on other sites More sharing options...
daegor Posted November 3, 2016 Share Posted November 3, 2016 1 hour ago, bgdesign said: Do a bulk discount. If I buy multiple items, offer an additional discount. Example, buy a second boxset and get 10% off, buy a 3rd get 20% off.Would be great for stuff like the Led Zeppelin boxsets or the Bowie boxes. I'm more likely to buy ore if I'm rewarded for it. 1 hour ago, BoopsRecords said: Solid suggestion. I'll third this. Link to comment Share on other sites More sharing options...
turk99 Posted November 3, 2016 Share Posted November 3, 2016 My suggestion is a better website interface. I feel like your inventory is hidden. I'm on my phone, click "On Sale" and two pages of records show. You have much more on sale. The other day Ride The Lightning was on sale for 9.99 (THANK YOU), yet it was not on the On Sale page. Link to comment Share on other sites More sharing options...
april47th Posted November 3, 2016 Share Posted November 3, 2016 I used to order all the time from Popmarket when it was free shipping to Aus. Never had an issue with service. I understand that free shipping would not last forever but wish the shipping was somewhat more reasonable for me to order again. Link to comment Share on other sites More sharing options...
vinyl addict Posted November 3, 2016 Share Posted November 3, 2016 On 10/27/2016 at 4:48 AM, mondie said: I would like to know where items are shipping from, is it always the US? If so I find your shipping costs a barrier on the items I have contemplated buying. Haven't really taken the daily offers seriously for a while because of this. I believe the Daily Deals are free shipping. Link to comment Share on other sites More sharing options...
vinyl addict Posted November 3, 2016 Share Posted November 3, 2016 I've only used PM once, about 3 years ago for a Deftones bundle. Ever since then, I get 2-4 emails a day. The emails don't even list prices, they want me to click the "deal" and then sign in to the site. Nope. Can I turn my email frequency down to once a week, or maybe I should just block it. None of the deals ever catch my eye anyway. As far as shipping, customer service, etc, I didn't have any problems so I can't comment there. How about Exclusives? Has PM looked into doing any exclusive variants? That always seems to sell well. Link to comment Share on other sites More sharing options...
ghjghj Posted November 3, 2016 Share Posted November 3, 2016 You should add status of "availability"(in stock/backordered/preorder etc.) for the records. Because I'm 100% positive, that my record (that I've bought 23.10) is backordered on the site, because it still has "Your order is confirmed " tag on it. And I don't know when it will ship. Link to comment Share on other sites More sharing options...
THE_James_Champ Posted November 3, 2016 Share Posted November 3, 2016 I had to opt out of the emails, they were coming way too much, and way too frequent. Even the other day, I thought about purchasing the deal for the 6 albums from The Cure. Had them in my cart, but then decided against it. I emptied the cart (and even double checked to ensure there was nothing in there) and went about my day. About 2 hours later I got not one, but two emails back to back: vinyl addict 1 Link to comment Share on other sites More sharing options...
stl_ben Posted November 3, 2016 Share Posted November 3, 2016 (edited) On 10/26/2016 at 10:02 PM, rds said: ^ Haha. I'm sure Boops is a very pleasant and nice guy In my experience...he's not. See below for reference. Edited November 3, 2016 by stl_ben Link to comment Share on other sites More sharing options...
GOTCHA Posted November 3, 2016 Share Posted November 3, 2016 4 minutes ago, stl_ben said: I'm a fat fuck with a shitty record blog. Fixed vinyl addict 1 Link to comment Share on other sites More sharing options...
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