atticus Posted March 21, 2017 Author Share Posted March 21, 2017 1 minute ago, Derek™ said: Nice, I kind of know what you're getting at – not specifically a Methodist church, but there's a fairly big one north of where I live, and they do a lot of social events throughout the week and have their own band, etc. That being said, did you have any developments on the case of your missing guitar? It's been a few days and I'm sure these things take time to resolve, but hopefully you have a bit more direction than when you first created the thread, by now. Other than a few frustrating back and forth emails with Adorama's customer service department, no real developments. The emails feel like those automatic form filled emails with just a few personal details thrown in so you know you're not totally dealing with a robot. They've asked like 3 different times for me to send a picture of the damaged item for the insurance claim...... I think I finally have them on the same page as far as realizing that I didn't actually receive a guitar, so that's something I suppose. I did check the front desk footage today and the ups guy didn't walk in with a guitar sized box so I do have proof that it never made it inside the building. At the end of the day, I'm covered under the PayPal buyers protection, so if all else fails I should at least get my money back (hopefully). Quote Link to comment Share on other sites More sharing options...
vinyl addict Posted March 21, 2017 Share Posted March 21, 2017 (edited) When they ask for a picture of the damaged item, send a pic of the K-cups inside the guitar box. Seriously though, have you contacted UPS as well? My guess is it was stolen somewhere in the UPS chain of custody. Edited March 21, 2017 by vinyl addict Quote Link to comment Share on other sites More sharing options...
atticus Posted March 21, 2017 Author Share Posted March 21, 2017 5 minutes ago, vinyl addict said: When they ask for a picture of the damaged item, send a pic of the K-cups inside the guitar box. Seriously though, have you contacted UPS as well? My guess is it was stolen somewhere in the UPS chain of custody. Yea, I sent them all those pics that I posted in the first post and a couple more. I think they finally get it. Adorama has opened a claim with UPS and with all of this happening over the weekend I'm trying to be as patient as I can. If I don't at least have some kind of reassurance though by tomorrow that they are handling this, I will take a direct line with UPS. The little contact I have had with Adorama so far doesn't inspire a ton of confidence. vinyl addict 1 Quote Link to comment Share on other sites More sharing options...
Snaggle Von Swift Posted March 30, 2017 Share Posted March 30, 2017 out of curiosity, any update on this? vinyl addict 1 Quote Link to comment Share on other sites More sharing options...
dreamover Posted March 31, 2017 Share Posted March 31, 2017 Have you tried disputing the charge with your bank/credit card company? That would've been my first course of action. Quote Link to comment Share on other sites More sharing options...
Tardcore Posted March 31, 2017 Share Posted March 31, 2017 Second the CC chargeback. It may not work, but it's a good idea to explore all avenues right away rather than wait for the seller or UPS to cough up another guitar or $$$. Quote Link to comment Share on other sites More sharing options...
atticus Posted May 28, 2017 Author Share Posted May 28, 2017 Good news! I got my guitar!! It's pretty awesome. I may never play a standard tuned electric again. I definitely won't ever shop Adorama again, and I'll do my best to avoid ups if I can help it, but damnit if this isn't a sweet little instrument. Quote Link to comment Share on other sites More sharing options...
batman Posted May 28, 2017 Share Posted May 28, 2017 not very good detective work in here--the address of the church was in the OP. @atticus glad you finally got your guitar! Quote Link to comment Share on other sites More sharing options...
vinyl addict Posted May 28, 2017 Share Posted May 28, 2017 8 hours ago, atticus said: Good news! I got my guitar!! It's pretty awesome. I may never play a standard tuned electric again. I definitely won't ever shop Adorama again, and I'll do my best to avoid ups if I can help it, but damnit if this isn't a sweet little instrument. Soooooo....Where was it? Who stole it? What took so long? We wanna hear the details. Quote Link to comment Share on other sites More sharing options...
marc32137 Posted May 28, 2017 Share Posted May 28, 2017 11 hours ago, batman said: not very good detective work in here--the address of the church was in the OP. @atticus glad you finally got your guitar! Maybe easy for you, world's greatest detective... batman and erasedtapes 2 Quote Link to comment Share on other sites More sharing options...
Snaggle Von Swift Posted May 29, 2017 Share Posted May 29, 2017 13 hours ago, vinyl addict said: Soooooo....Where was it? Who stole it? What took so long? We wanna hear the details. Yeah, really... gotta give us full closure on this. fuckinandsuckinandtouchin 1 Quote Link to comment Share on other sites More sharing options...
Korgull Of Morgoth Posted May 29, 2017 Share Posted May 29, 2017 Snaggle Von Swift 1 Quote Link to comment Share on other sites More sharing options...
atticus Posted June 2, 2017 Author Share Posted June 2, 2017 Haha.. Sorry to keep you all waiting.. I knew I had PayPal protection and I really wanted the deal on the guitar so I played the bullshit back and forth game with their "customer service" bots.. It was super frustrating, but after a while it became almost comical. It came down to ups sending someone out to "collect the damaged item for inspection" (still couldn't make anyone understand that the guitar never arrived). I took a bunch of time stamped photos of the packaging and even a selfie with the ups guy and the packaging and got a pickup receipt. Another week goes by and I didn't hear anything so I reached out again. They sent me a tracking link that showed everything was enroute to them and stalled out in New Jersey and told me to keep watching the tracking for updates. About a week later the tracking changed to say something like, "item unavailable for inspection" even though it had shown up as being sent back already. I reached out to customer service again and no joke, they respond that ups would be sending someone out to inspect the damaged item and collect it to return to them. I then sent them all of my photos and a copy of the pickup receipt. Without any sort of shipping notification or communication from Adorama 2 days later a new guitar showed up. Haven't heard a word from them since. Quote Link to comment Share on other sites More sharing options...
atticus Posted June 3, 2017 Author Share Posted June 3, 2017 On May 28, 2017 at 0:31 AM, batman said: not very good detective work in here--the address of the church was in the OP. @atticus glad you finally got your guitar! Thanks! It's pretty awesome. Sits nicely in the range between the bass and other guitars. vinyl addict 1 Quote Link to comment Share on other sites More sharing options...
Snaggle Von Swift Posted June 6, 2017 Share Posted June 6, 2017 So you really didn't get YOUR guitar, they just sent another? Wonder which pawn shop has the first one. erasedtapes and vinyl addict 2 Quote Link to comment Share on other sites More sharing options...
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