youspinmeround Posted September 24, 2019 Share Posted September 24, 2019 They did say they were doing a volume 4. I think some of those later ep and mini album would be included unless they mentioned tracks somewhere and I missed it Quote Link to comment Share on other sites More sharing options...
fondfarewell Posted September 24, 2019 Share Posted September 24, 2019 15 minutes ago, MachoHommeRandallSauvage said: Say it ain't so! I've got a parcel coming DPD that left a few days ago that I'd very much like to have arrive timely and intact. FWIW, my replacement shipment with DPD was uneventful. Quote Link to comment Share on other sites More sharing options...
glass realms Posted September 24, 2019 Share Posted September 24, 2019 Got a response from Ochre customer support: Quote Hi xxxxx, We're sorry you're having difficulty receiving this shipment. We're looking into this with DPD now to find out some more information. Have you received any contact from them? Please ensure you've checked emails and texts in case there's any information on how to resolve this. Kind regards, Ochre Support MtrCtyWx 1 Quote Link to comment Share on other sites More sharing options...
MtrCtyWx Posted September 26, 2019 Share Posted September 26, 2019 On 9/24/2019 at 12:27 PM, glass realms said: Got a response from Ochre customer support: I sent an email to inquire about my order as it is currently lost in the postal system. Are orders showing up albeit way later than projected? Quote Link to comment Share on other sites More sharing options...
OldKentuckyShark Posted September 26, 2019 Share Posted September 26, 2019 My order still says it's being Processed through Customs. Quote Link to comment Share on other sites More sharing options...
glass realms Posted September 26, 2019 Share Posted September 26, 2019 As previously mentioned, it sounds like there are several people whose orders are still being "Processed Through Customs" via DPD. Someone on a different forum mentioned that DPD said the sender would need to contact DPD to give "clearance" that the orders are okay to ship. Hopefully, Ochre are able to do that. Regardless, this is annoying AF. Quote Link to comment Share on other sites More sharing options...
Lugubrious Posted September 26, 2019 Share Posted September 26, 2019 So if they ask a customer based in the US to call DPD which is in the UK, wouldn't the call be expensive and should Ochre do that for the customer? Quote Link to comment Share on other sites More sharing options...
glass realms Posted September 26, 2019 Share Posted September 26, 2019 1 minute ago, Lugubrious said: So if they ask a customer based in the US to call DPD which is in the UK, wouldn't the call be expensive and should Ochre do that for the customer? It's my understanding that the sender of the package (Ochre) would need to contact DPD, not the recipient of the package. Quote Link to comment Share on other sites More sharing options...
pepperonigin Posted September 26, 2019 Share Posted September 26, 2019 My orders from Acoustic Sounds were all cancelled. Sad times. Really wish I didn't miss the preorder on the official site for these. Quote Link to comment Share on other sites More sharing options...
MyEnemy Posted September 27, 2019 Share Posted September 27, 2019 6 hours ago, pepperonigin said: My orders from Acoustic Sounds were all cancelled. Sad times. Really wish I didn't miss the preorder on the official site for these. I had three different orders cancel on me, and hustled my ass off, while on vacation in route to see them, to get the two I needed. THERE’S HOPE! Quote Link to comment Share on other sites More sharing options...
MtrCtyWx Posted September 27, 2019 Share Posted September 27, 2019 On 9/26/2019 at 12:24 PM, glass realms said: It's my understanding that the sender of the package (Ochre) would need to contact DPD, not the recipient of the package. Got a response today: “Thank you for your email. We can see that your package is currently being handled by Aramex who are a 3rd party broker that collects customs duties on behalf of the government. Have you received any correspondence from them to clear the custom duties for the delivery? If not, we advise you to contact DPD generic customer service line quoting your tracking number and speak to an agent regarding your shipment. DPD Contact number: 0121 275 0500 Tracking number: ____________ Kind regards, Ochre Support” I live in Michigan and have never dealt with customs. Will try to call DPD but seems like Ochre needs to follow-up. Quote Link to comment Share on other sites More sharing options...
Lugubrious Posted September 27, 2019 Share Posted September 27, 2019 28 minutes ago, MtrCtyWx said: Got a response today: “Thank you for your email. We can see that your package is currently being handled by Aramex who are a 3rd party broker that collects customs duties on behalf of the government. Have you received any correspondence from them to clear the custom duties for the delivery? If not, we advise you to contact DPD generic customer service line quoting your tracking number and speak to an agent regarding your shipment. DPD Contact number: 0121 275 0500 Tracking number: ____________ Kind regards, Ochre Support” I live in Michigan and have never dealt with customs. Will try to call DPD but seems like Ochre needs to follow-up. Did they say why it's being held in customs? Quote Link to comment Share on other sites More sharing options...
MtrCtyWx Posted September 27, 2019 Share Posted September 27, 2019 Just now, Lugubrious said: Did they say why it's being held in customs? Not at all. Will try to call after work. Quote Link to comment Share on other sites More sharing options...
conedust Posted September 27, 2019 Share Posted September 27, 2019 Had my Bleep order come through US customs via Aramex, who then handed the package off to FedEx . But because my mailing address is a PO box, FedEx couldn't deliver. They kept leaving me messages, but when I called them back, they'd claim to have no record of any package for me (probably because it was a 2nd-party hand-off, which I didn't know at the time). This happened 3 times, and then my package was returned to Aramex for shipment back to the UK 😕 Finally figured all this out last night, and called Aramex in New York this morning, not with high hopes. The third rep I spoke with said it was a good thing I called, because my package hadn't shipped out yet, and that they'd try to redeliver! I'm not holding my breath, but it seems that there's at least a slim chance it'll actually arrive one of these days... Whole thing is kind of ridiculous, though. Bleep sends the packages via DPD, who give them to Aramex, who give them to FedEx, and every company involved has their own tracking number. Meanwhile, I only have the original DPD number, which means nothing to either of the companies in my country. MtrCtyWx 1 Quote Link to comment Share on other sites More sharing options...
OldKentuckyShark Posted September 28, 2019 Share Posted September 28, 2019 15 hours ago, conedust said: Had my Bleep order come through US customs via Aramex, who then handed the package off to FedEx . But because my mailing address is a PO box, FedEx couldn't deliver. They kept leaving me messages, but when I called them back, they'd claim to have no record of any package for me (probably because it was a 2nd-party hand-off, which I didn't know at the time). This happened 3 times, and then my package was returned to Aramex for shipment back to the UK 😕 Finally figured all this out last night, and called Aramex in New York this morning, not with high hopes. The third rep I spoke with said it was a good thing I called, because my package hadn't shipped out yet, and that they'd try to redeliver! I'm not holding my breath, but it seems that there's at least a slim chance it'll actually arrive one of these days... Whole thing is kind of ridiculous, though. Bleep sends the packages via DPD, who give them to Aramex, who give them to FedEx, and every company involved has their own tracking number. Meanwhile, I only have the original DPD number, which means nothing to either of the companies in my country. Did they mention that all US orders were handled by Aramex? Because my parcel still shows to be held up in US Customs and I still havent received my parcel yet. I also don’t have a PO Box so I’m not sure what trouble they would be having with mine Quote Link to comment Share on other sites More sharing options...
conedust Posted September 28, 2019 Share Posted September 28, 2019 2 hours ago, OldKentuckyShark said: Did they mention that all US orders were handled by Aramex? No, I don’t know about US orders in general, just mine. I’ll ask when I call Aramex on Monday morning to follow up. Also, fwiw, I sent Bleep a message about my order on Tuesday. Still haven’t heard back, but I’m getting the impression that their help queue is pretty lengthy... Quote Link to comment Share on other sites More sharing options...
fondfarewell Posted September 28, 2019 Share Posted September 28, 2019 Can anyone tell me if the merch went quickly at their show? Specifically interested in the laundry bag. Quote Link to comment Share on other sites More sharing options...
conedust Posted September 30, 2019 Share Posted September 30, 2019 (edited) On 9/28/2019 at 10:04 AM, OldKentuckyShark said: Did they mention that all US orders were handled by Aramex? Follow-up: They (Aramex) don’t know. They handle a lot of DPD traffic, but the rep I spoke to didn’t know whether they were DPD’s sole partner for US-bound DPD shipments. Suspect you’d have to ask Ochre and/or DPD. In other news, I’m on tracking number #5, but it does look like I’m finally gonna receive my package. FedEx delivery scheduled for tomorrow. Fingers crossed... Edited September 30, 2019 by conedust Quote Link to comment Share on other sites More sharing options...
OldKentuckyShark Posted September 30, 2019 Share Posted September 30, 2019 6 minutes ago, conedust said: Follow-up: They (Aramex) don’t know. They handle a lot of DPD traffic, but the rep I spoke to didn’t know whether they were DPD’s sole partner for US-bound DPD shipments. Suspect you’d have to ask Ochre and/or DPD. In other news, I’m on tracking number #5, but it does look like I’m finally gonna receive my package. FedEx delivery scheduled for tomorrow. Fingers crossed... How do you contact DPD? Is the phone number you listed above the only way to contact them? Quote Link to comment Share on other sites More sharing options...
conedust Posted September 30, 2019 Share Posted September 30, 2019 9 minutes ago, OldKentuckyShark said: How do you contact DPD? I’m not sure. I haven’t tried contacting them yet, as I managed to resolve things stateside through FedEx and Amarex. Took several hours of telephone calls & internet sleuthing spread out over several days, though. If I were you, I’d google for a US DPD office and/or see what help resources are available on their website. Has to be someone who can provide you with a more precise package location & status, or at least point you in the right direction. OldKentuckyShark 1 Quote Link to comment Share on other sites More sharing options...
conedust Posted October 1, 2019 Share Posted October 1, 2019 Received! Box looks a little worse for wear, but the albums are perfect (solid packaging). Not sure how best to protect the obi strips for the long term. For now I have them around the sleeve, but inside the front panel. Only downside is that I’ve now scratched 5 Cliff tickets w/o a winner. Wonder what the odds are... Quote Link to comment Share on other sites More sharing options...
timsimmons Posted October 1, 2019 Share Posted October 1, 2019 I ring the obi's around the bulkier part of the jacket, so when you open the gatefold, they aren't in the way of getting the records out, and I can look at them every time I open the jacket. Quote Link to comment Share on other sites More sharing options...
OldKentuckyShark Posted October 1, 2019 Share Posted October 1, 2019 On 9/30/2019 at 2:01 PM, conedust said: I’m not sure. I haven’t tried contacting them yet, as I managed to resolve things stateside through FedEx and Amarex. Took several hours of telephone calls & internet sleuthing spread out over several days, though. If I were you, I’d google for a US DPD office and/or see what help resources are available on their website. Has to be someone who can provide you with a more precise package location & status, or at least point you in the right direction. I've sent multiple emails to DPD and they said they should be responding in 24 to 48 hours. Fingers crossed. Quote Link to comment Share on other sites More sharing options...
fondfarewell Posted October 2, 2019 Share Posted October 2, 2019 8 hours ago, conedust said: Only downside is that I’ve now scratched 5 Cliff tickets w/o a winner. Wonder what the odds are... I'm 0/6. I assume the odds are 1 in 10 at best. Quote Link to comment Share on other sites More sharing options...
MtrCtyWx Posted October 2, 2019 Share Posted October 2, 2019 My package was turned over to FedEx yesterday. Ochre customer service was not of any help, but at least there was a positive outcome. Quote Link to comment Share on other sites More sharing options...
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