DarrenMcCall Posted February 21, 2019 Share Posted February 21, 2019 Just wanted to make everyone aware that MerchNow has changed their policy for items that arrive damaged. Quote Link to comment Share on other sites More sharing options...
Saxonjulin Posted February 21, 2019 Share Posted February 21, 2019 15 minutes ago, rundmcc said: Just wanted to make everyone aware that MerchNow has changed their policy for items that arrive damaged. My Credit card company will side with me every time. That’s a bullshit policy tape, shenanigans, highfives and 1 other 4 Quote Link to comment Share on other sites More sharing options...
TheGhostOfRandySavage Posted February 21, 2019 Share Posted February 21, 2019 8 minutes ago, Saxonjulin said: My Credit card company will side with me every time. That’s a bullshit policy Yup. No way they're getting around that. Lots of places say the same thing, but there isn't any way they can really enforce it. Quote Link to comment Share on other sites More sharing options...
angryalan Posted February 21, 2019 Share Posted February 21, 2019 (edited) All I fucking want is for MerchNow to allow local pick-up for orders. I live 10 min away from the warehouse and they flat out refuse to let people stop by to pick anything up. Instead I have to wait over a week or more for my shipments to arrive when they are the next zip code over. Fucking stupid. Edited February 21, 2019 by angryalan N8TRU, pizza face and freezeflash 3 Quote Link to comment Share on other sites More sharing options...
youspinmeround Posted February 21, 2019 Share Posted February 21, 2019 Most places just post that policy to deter people from complaining about everything, etc If it was really fucked up, they would most likely send you a new one or you just file a chargeback(in which you will win) Quote Link to comment Share on other sites More sharing options...
youspinmeround Posted February 21, 2019 Share Posted February 21, 2019 1 minute ago, angryalan said: All I fucking want is for MerchNow to allow local pick-up for orders. I live 10 min away from the warehouse and they flat out refuse to let people stop by to pick anything up. Instead I have to wait over a week or more for my shipments to arrive when they are the next zip code over. Fucking stupid. So they should make an exception to policy for the few people that this applies to? I have an amazon shipping center about 30 mins from where I live, should they let me pick up my stuff too? Quote Link to comment Share on other sites More sharing options...
freezeflash Posted February 21, 2019 Share Posted February 21, 2019 4 minutes ago, angryalan said: All I fucking want is for MerchNow to allow local pick-up for orders. I live 10 min away from the warehouse and they flat out refuse to let people stop by to pick anything up. Instead I have to wait over a week or more for my shipments to arrive when they are the next zip code over. Fucking stupid. Same - I'm about 25 minutes away. Meanwhile, all of my international orders arrive in pristine condition. angryalan 1 Quote Link to comment Share on other sites More sharing options...
postsoftcore Posted February 21, 2019 Share Posted February 21, 2019 I just received a replacement for Emery's Weak's End... and I'm going to need another; this one has a scratch as well. I think it's just a bluff. Quote Link to comment Share on other sites More sharing options...
thomasj182 Posted February 21, 2019 Share Posted February 21, 2019 1 hour ago, angryalan said: All I fucking want is for MerchNow to allow local pick-up for orders. I live 10 min away from the warehouse and they flat out refuse to let people stop by to pick anything up. Instead I have to wait over a week or more for my shipments to arrive when they are the next zip code over. Fucking stupid. I've lived in Albany for 10 years and have called to see if I can pick orders up and they've always said no. It's stupid, our packages go from Albany to Massachusetts to New Jersey then back to Albany. I feel your pain. angryalan 1 Quote Link to comment Share on other sites More sharing options...
N8TRU Posted February 21, 2019 Share Posted February 21, 2019 1 hour ago, angryalan said: All I fucking want is for MerchNow to allow local pick-up for orders. I live 10 min away from the warehouse and they flat out refuse to let people stop by to pick anything up. Instead I have to wait over a week or more for my shipments to arrive when they are the next zip code over. Fucking stupid. 1 minute ago, thomasj182 said: I've lived in Albany for 10 years and have called to see if I can pick orders up and they've always said no. It's stupid, our packages go from Albany to Massachusetts to New Jersey then back to Albany. I feel your pain. You wanna know what's even dumber about that? I'm friend with people in bands who have gone to tour the facility and they've purchased items while they were there to take home. One of the guys wasn't in a band that has distribution with them. What's the difference??? Quote Link to comment Share on other sites More sharing options...
shenanigans Posted February 21, 2019 Share Posted February 21, 2019 39 minutes ago, N8TRU1 said: You wanna know what's even dumber about that? I'm friend with people in bands who have gone to tour the facility and they've purchased items while they were there to take home. One of the guys wasn't in a band that has distribution with them. What's the difference??? Seems like the difference is they have scheduled tours as opposed to random people coming in to pick up orders. If they let you and angryalan how many other people do they have to let? Maybe that also requires hiring someone to deal with all you people coming to pick up orders. They probably also feel like if you want to pick up your records just go to a record store. Quote Link to comment Share on other sites More sharing options...
unknown pleasures Posted February 21, 2019 Share Posted February 21, 2019 You guys think that’s bad? I used to live by a record shop that closed at 6pm. I would get out of work around 5:30pm and if I rushed I could make it five minutes after closing. You may not believe this, but those bastards wouldn’t change their posted hours to accommodate me. The nerve of some businesses... Plarocks, MyEnemy, tape and 2 others 2 3 Quote Link to comment Share on other sites More sharing options...
thomasj182 Posted February 21, 2019 Share Posted February 21, 2019 2 hours ago, N8TRU1 said: You wanna know what's even dumber about that? I'm friend with people in bands who have gone to tour the facility and they've purchased items while they were there to take home. One of the guys wasn't in a band that has distribution with them. What's the difference??? A buddy of mine worked there a few years ago, he said it's an insurance thing because they don't have retail clearance. DarrenMcCall 1 Quote Link to comment Share on other sites More sharing options...
Friendly1 Posted February 21, 2019 Share Posted February 21, 2019 (edited) Suck my fat paypal claim Edited February 21, 2019 by Friendly1 Quote Link to comment Share on other sites More sharing options...
MyEnemy Posted February 21, 2019 Share Posted February 21, 2019 4 hours ago, angryalan said: All I fucking want is for MerchNow to allow local pick-up for orders. I live 10 min away from the warehouse and they flat out refuse to let people stop by to pick anything up. Instead I have to wait over a week or more for my shipments to arrive when they are the next zip code over. Fucking stupid. As someone who worked doing something similar to this for years...Nah I don’t wanna deal with that or see your face or answer your questions. Get over it. Plarocks and gigantor 2 Quote Link to comment Share on other sites More sharing options...
Shitty Rambo Posted February 21, 2019 Share Posted February 21, 2019 Wonder why they don't add a "package protection" option where buyers can pay a little more to "insure" their orders. Realistically it'd probably only be used on physical media. You don't really need to insure the safety of a t-shirt. Quote Link to comment Share on other sites More sharing options...
MyEnemy Posted February 21, 2019 Share Posted February 21, 2019 (edited) 2 hours ago, N8TRU1 said: You wanna know what's even dumber about that? I'm friend with people in bands who have gone to tour the facility and they've purchased items while they were there to take home. One of the guys wasn't in a band that has distribution with them. What's the difference??? Also, HUGE fuckin difference when a band rolls through to pick up stuff, hang out, shoot the shot opposed to some rando who wants to come in and pick up a package from you every two weeks. Edited February 21, 2019 by MyEnemy Quote Link to comment Share on other sites More sharing options...
angryalan Posted February 21, 2019 Share Posted February 21, 2019 8 minutes ago, MyEnemy said: As someone who worked doing something similar to this for years...Nah I don’t wanna deal with that or see your face or answer your questions. Get over it. I would have zero interest in talking to you or asking fucking questions. I just want my goddamn records faster and without the possibility of damage. Quote Link to comment Share on other sites More sharing options...
veggiecorecords Posted February 21, 2019 Share Posted February 21, 2019 LOL, The entitlement is strong in this thread. Mars 1 Quote Link to comment Share on other sites More sharing options...
[Banned User] Posted February 21, 2019 Share Posted February 21, 2019 This will just increase the number of claims they’ll have against them through Credit card companies and PayPal. More of a headache for them. faaip de oiad 1 Quote Link to comment Share on other sites More sharing options...
MyEnemy Posted February 21, 2019 Share Posted February 21, 2019 (edited) 51 minutes ago, angryalan said: I would have zero interest in talking to you or asking fucking questions. I just want my goddamn records faster and without the possibility of damage. I bet... Tell your mail carrier to stop using your packages for playing frolf. ¯\_(ツ)_/¯ Edited February 21, 2019 by MyEnemy gigantor 1 Quote Link to comment Share on other sites More sharing options...
faaip de oiad Posted February 21, 2019 Share Posted February 21, 2019 The majority of orders are sent via Media mail. Foolhardy and heedless. No chance against PayPal or cc companies... Sit in that, Merch... Quote Link to comment Share on other sites More sharing options...
Oblivions Posted February 21, 2019 Share Posted February 21, 2019 It’s prob tough to have started in the music selling biz pre-PayPal and all this clearly outlined customer protection. Now, no matter what wacky policies you draft up about having zero culpability or responsibility for an order’s condition, if you accept PayPal or credit cards, you do have responsibility and a savvy buyer knows that, worst case scenario, they are protected. That said, please always be nice and polite to your customer support people. Even if they aren’t polite back or try to give you the runaround, which is rare, just hang up and skip to dealing with PayPal/your credit card company in that instance. Be nice to humans. Plarocks, Juturna90 and Mars 3 Quote Link to comment Share on other sites More sharing options...
ethereal Posted February 22, 2019 Share Posted February 22, 2019 they wouldn't have this issue if they actually spent all of an hour learning how to properly pack records for shipping. their records are literally thrown in the mailer without any protection or pressure to keep it weighted from thrashing in transit. every. single. time. Kjm23, faaip de oiad and tape 3 Quote Link to comment Share on other sites More sharing options...
Kjm23 Posted February 25, 2019 Share Posted February 25, 2019 And so it begins.... Also this order was from November and just received it like a week ago. Kairi replied: Hello, I’m sorry to hear your order was damaged in transit. As stated on the site during checkout MerchNow does not hold any responsibility for items damaged in transit and highly suggests choosing an insured shipping method. Unfortunately because you did not choose an insured shipping method you will likely not be able to file a claim and there is nothing more we can do on our end. You may attempt to contact your shipping carrier to see if there are any options for a claim, but we cannot guarantee the results will be favorable. You can find the contact information for each carrier here: https://merchnow.desk.com/customer/en/portal/articles/2965280-my-item-arrived-damaged-what-do-i-do- We apologize for the inconvenience. - Kairi Needless to say my response was telling them that wasn't going to work for me as the original e-mail I sent asked for pictures of the damage and they would replace. I told them if they didn't want to resolve it with me I would go through PayPal or my Credit Card company. Interested to see how this goes. Quote Link to comment Share on other sites More sharing options...
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