swisherprice 79 Posted January 5 Share Posted January 5 3 hours ago, N8TRU said: Most everyone will tell you they've had a negative experience with SRC Vinyl. Damn, might not be worth the hassle. Quote Link to post Share on other sites
IndigoHollow 140 Posted January 6 Share Posted January 6 11 hours ago, swisherprice said: Damn, might not be worth the hassle. Several days ago I bought one LP from SRC and after submitting payment got 404 page and no confirmation email. No money, no order number, no response from support. Quote Link to post Share on other sites
IndigoHollow 140 Posted January 6 Share Posted January 6 But want to praise the Kingsroad Merch (EU) service. Awesome package, fast delivery, free stickers. zosoxdan 1 Quote Link to post Share on other sites
swisherprice 79 Posted January 6 Share Posted January 6 7 hours ago, IndigoHollow said: Several days ago I bought one LP from SRC and after submitting payment got 404 page and no confirmation email. No money, no order number, no response from support. SRC just replied and refunded me for the missing record. Maybe they are just now getting around to support issues. Quote Link to post Share on other sites
hobbesthecat 62 Posted January 11 Share Posted January 11 Stay the fuck away from Fat Beats records purchased > $80 worth of records from them in Dec. No update on shipping / refund and no response after 3 emails and social reach out. Had to go through my bank Quote Link to post Share on other sites
swallowtales 23 Posted January 27 Share Posted January 27 Currently I am rather unhappy with Evil Greed. Had a few bad experiences with them now, first I got a warped record from them which I wasn't too annoyed with when they said they couldn't do anything. Gave them another go, and ordered the END record that came out last year (pre-ordered their exclusive version). Unfortunately got caught up in COVID shipping so couldn't be sent for over six months. Because of this I asked them if I could combine with another pre-order (Svalbard Evil Greed exclusive version) Said it would be fine, and because of continued restrictions I did this again with the new Portrayal of Guilt (Evil Greed exclusive version). Get to around shipping time finally (been happy to wait as I thought would get my records!), and they didn't even bother to hold the records I had ordered and paid for for me, so I'm getting told about a year and over six months from paying they don't have them. Feelsbad IndigoHollow 1 Quote Link to post Share on other sites
zosoxdan 4 Posted March 16 Share Posted March 16 Shout out to Evil Greed, KRM EU, Quality Control HQ, Big Scary Monsters, Land of Treason. Always had great service, records packaged well and great comms. Evil Greed is honestly the sickest label right now, their exclusive variants and distro are incredible. Quote Link to post Share on other sites
stl_ben 750 Posted March 17 Share Posted March 17 WORST CUSTOMER SERVICE: Transmission Records UK Bought a record from them and it arrived in a mailer that had been bent in half. Not their fault, but completely ruined. Feb 8th - Emailed about the damage Feb 9th - They replied they needed a photo which I immediately sent. Feb 19th - They responded asking if I signed for it(?) which I didn't as no signature was needed. Feb 23rd - I asked for an update on my refund or replacement, they instantly replied they are waiting to hear back from their shipper. Feb 26th - I opened a paypal claim as it had been 2 weeks with no resolution. They immedietely accepted the claim and demanded I mail it back to the UK for a refund. (Yes they wanted the destroyed record back) Mar 1st - They emailed saying not to mail it back as they were still trying to get the refund Mar 8th, 11th, 14th - I've asked for updates and got no response So I will be following up with paypal later today, I don't really want to pay $20 to ship an item to the UK that is useless, but if thats what it takes Ill do it. No reason a label can't either replace or refund a damaged shipment within a month. Quote Link to post Share on other sites
aopps42 240 Posted March 17 Share Posted March 17 (edited) Have only ever bought one other record from them, but preordered the new Casket Lottery from Wiretap Records on 9/8. There were a bunch of delays and I wound up finally getting my copy a few weeks ago. The record was put loose in a mailer with no cardboard inserts or bubble wrap, you could literally feel the record sliding around inside the package. The record did indeed have a nice 6+inch crease and a seam split. I’ve emailed the label twice politely asking them if they had any spare jackets and they’ve ignored both emails. I was really annoyed that an actual label mailed a record so poorly, but was really moreso that they can’t be bothered to even respond to an email. Will never order from them again. Edited March 18 by aopps42 Quote Link to post Share on other sites
stl_ben 750 Posted March 18 Share Posted March 18 Just a follow up on Transmission Records UK. Shortly after posting this yesterday I received an email from a different person in the company and they offered to send out replacement record, but they didn't have what I ordered in stock anymore. Once I let them know I was not interested in the other version they sent over a full refund. So took more steps than I wanted, but it appears once things were made public they fixed the problem. Quote Link to post Share on other sites
The Fuck Whisperer 4,571 Posted March 18 Share Posted March 18 2 hours ago, stl_ben said: Just a follow up on Transmission Records UK. Shortly after posting this yesterday I received an email from a different person in the company and they offered to send out replacement record, but they didn't have what I ordered in stock anymore. Once I let them know I was not interested in the other version they sent over a full refund. So took more steps than I wanted, but it appears once things were made public they fixed the problem. As much as I'd like this thread to work, that was just a nice coincidence. Quote Link to post Share on other sites
stl_ben 750 Posted March 18 Share Posted March 18 1 hour ago, Your Ex-Wife said: As much as I'd like this thread to work, that was just a nice coincidence. Oh I posted it on multiple public areas: twitter, facebook, insta, etc. So which ever public call out it was, was unnecissary...but it got them to find a solution finally. The Fuck Whisperer 1 Quote Link to post Share on other sites
manic_compressed 4 Posted March 20 Share Posted March 20 another one for FATBEATS. STAY AWAY from them. I've purchased from them over the years with little issue. Pre ordered the ILL BILL glow in the dark last year and saw them post pics of the vinyl in hand last month, never got my copy. They don't respond to emails at all. Tracking just has the old 'USPS is waiting for the item'. Was dumb enough to make another order for in stock items a month ago and same thing. No shipping, no response. Will have to go through CC now. AVOID. Quote Link to post Share on other sites
Rip 2,132 Posted May 23 Share Posted May 23 😔 https://www.newscentermaine.com/mobile/article/news/bull-moose-store-fires-all-workers-after-dispute-over-mask-policy-according-to-former-employees/97-3b5f826c-3eb1-442e-b165-ccda2aad6251 prowl20 and ditc586 1 1 Quote Link to post Share on other sites
prowl20 60 Posted May 23 Share Posted May 23 (edited) 5 hours ago, Rip said: 😔 https://www.newscentermaine.com/mobile/article/news/bull-moose-store-fires-all-workers-after-dispute-over-mask-policy-according-to-former-employees/97-3b5f826c-3eb1-442e-b165-ccda2aad6251 OOF Edit: apparently the CFO of Bull Moose is one of the two creators of Record Store Day. Edited May 23 by prowl20 Quote Link to post Share on other sites
prowl20 60 Posted May 23 Share Posted May 23 Here's a first hand account of what's going down with Bullmoose Quote Link to post Share on other sites
AlexH. 1,675 Posted May 27 Share Posted May 27 On 5/23/2021 at 5:48 PM, prowl20 said: Here's a first hand account of what's going down with Bullmoose This link is dead but here's a piece featuring interviews with four of the (former) employees: https://luke.substack.com/p/we-finally-started-bringing-our-concerns prowl20 1 Quote Link to post Share on other sites
morfiend 225 Posted June 2 Share Posted June 2 Any thoughts on experiencevinyl.com? I placed my first orders with them last week, curious what to expect. Quote Link to post Share on other sites
morfiend 225 Posted June 9 Share Posted June 9 So, not off to a good start with experiencevinyl.com. I ordered a colored variant of a record and they sent me black and when I emailed them about the issue they told me to call them (thought that was kind of odd). When I called customer service I was told the colored variant of the record I ordered doesn't exist (it does, lots of other sellers have them available) and that "black vinyl sounds better anyway" 😒. At any rate, I told them I don't mind keeping the black vinyl but I paid more for the variant so just refund me the difference and we'll call it good. Odd experience but it is experiencevinyl.com so maybe that's part of the deal lol Quote Link to post Share on other sites
HardlineKid 37 Posted June 9 Share Posted June 9 I bought one copy each of the TDWP Zombie EP and Dead Throne represses off of Dead Serious, and instead was sent two Zombie EP (including the most-limited red variant, which I was not able to buy). I emailed them and they were very quick to send out the Dead Throne and also let me keep the extra Zombie record. Great service from these guys. Would definitely buy again. The shipping cost from Germany is also very reasonable.... Cheaper than some stateside vendors. gazzo 1 Quote Link to post Share on other sites
swisherprice 79 Posted June 9 Share Posted June 9 Just had my first damaged record come from Turntable Lab yesterday. This exchange process is definitely a hassle if not already prepared with a large box, which I wasn't. Quote Link to post Share on other sites
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