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best/worst customer service from a distro/label?

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On 7/12/2021 at 1:16 AM, Shitty Rambo said:

UPDATE: so I ended up opening a PayPal dispute cause I don't even want the damn record at this point, now they're actually offering to help but only if I close the dispute first 😂

This has happened to me too. Smaller labels have left me on radio silence after many messages, but once I open the dispute they suddenly respond. They’ve also tried the ‘I can only help you after you’ve closed the dispute’ which is just ridiculous and incorrect. You can help me right now, actually. And when you make it right, I’ll end the dispute. Nah, they don’t like that. 🤷‍♂️

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  • 3 weeks later...

Had a really great experience with Southern Lord. Managed to get one of the Engine Kid boxsets online, sent over to New Zealand, but found issues with two of the discs. Southern Lord as the label are sending me two new discs, with no charge, all the way over here - even refused me offering to help pay for shipping. So great, big recommendation for them.

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  • 2 weeks later...

Not sure if they've already been mentioned but I couldn't see anything from a quick search, but Specialist Subject Records over here in the UK are a superb distro. I couldn't recommend them enough, they're very helpful and always have a great range of stock of predominately punk/emo/hardcore/metal records. They're also a great label too with some banging releases over the years.

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  • 4 weeks later...
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  • 1 month later...

Not the worst and I feel like I dodged a bullet, but the mailers Rad Girlfriend Records uses are atrocious. Some of the thinnest mailers I think I've ever seen. My last order came a little dinged up, but records were fine, so I can roll with it. But definitely less inclined to place orders with them if I'm at risk of getting bend up vinyl 😕

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