Jump to content

best/worst customer service from a distro/label?


Recommended Posts

i need to give a shoutout to Maybeshewill and The Robot Needs Home Collective label.

I ordered 5 copies of the remastered "I Was Here For a Moment..." vinyl for myself and friends.  First package shipped via Fedex disappeared.  A second package sent via Fedex.... disappeared.  Tracking shows they never even left the airport, so it seems someone is stealing. 

Now, we're on our 3rd shipment that was broken into 2 parcels to be sent via USPS.  They've been super responsive and helpful through all this, via their shipping broker SHHHIP LTD or whatever they're called. 

Fedex can suck a tailpipe and die in a fire.  Fuck them. 

Link to comment
Share on other sites

Rough Trade canceled an order I made in August because it had free shipping and then lied about it saying my card details were incorrect after trying 3 times. Never contacted during any of these 3 times either and I have orders placed a week later that went through fine. They say it's now impossible for them to replace the order and I have to do it, but there's no way to get the free shipping back.

 

Fuck Rough Trade don't order from them they've completely tanked as a company since that disastrous record club circle shit.

Link to comment
Share on other sites

20 minutes ago, ¯\_(ツ)_/¯ said:

Has anyone ordered anything from no sleep recently?  I ordered able Baker fox because it was a flash sale, but it hasn't shipped.. and support response has been shoddy at best

https://www.instagram.com/p/CbdFNSWpW0e/?utm_medium=copy_link

I know this isn't exactly an answer for your situation but it's being acknowledged to some degree.

 

Link to comment
Share on other sites

8 hours ago, N8TRU said:

https://www.instagram.com/p/CbdFNSWpW0e/?utm_medium=copy_link

I know this isn't exactly an answer for your situation but it's being acknowledged to some degree.

 

It actually is, glad they're aware and put something out.  I got an email back awesome distro USA just an hour ago letting me know my records coming in early april

Link to comment
Share on other sites

  • 4 weeks later...

No Sleep is consistently trash and takes months and months to ship anything.

 

Poor customer service experience with Zegema Beach Records (USA store). 

I received the new Crossed LP from them badly warped (hovering 1/4” off the platter). Emailed them about a replacement and they informed me ”We actually noticed that nearly all of our copies arrived like that :(“ and “sounds like it plays” and suggested “there is a way to unwarp records but I've never tried it”. So they sent out an entire 300pc run of warped records knowingly instead of having the plant redo it or trying to flatten the records themselves.

I offered twice to ship the record for a refund and he stopped responding. DIY = GFY apparently. Gave him 5 days before filing a chargeback. 

Link to comment
Share on other sites

9 hours ago, xabsolutefuturex said:

Poor customer service experience with Zegema Beach Records (USA store). 

I received the new Crossed LP from them badly warped (hovering 1/4” off the platter).

Weird, my copy is also dished but it plays absolutely fine. (The dishing affects the screened side)  sorry you had a poor experience, I’ve been ordering from ZBR for close to 8 years now and never had a bad experience  ¯\_(ツ)_/¯ 

Link to comment
Share on other sites

On 4/29/2022 at 12:53 AM, prowl20 said:

Weird, my copy is also dished but it plays absolutely fine. (The dishing affects the screened side)  sorry you had a poor experience, I’ve been ordering from ZBR for close to 8 years now and never had a bad experience  ¯\_(ツ)_/¯ 

I’ve been ordering from them for around half that time and never had any issues with them before either, but its very telling at least to me when the one time I do, I get one condescending reply and then ignored. I’ll buy their releases secondhand from now on. I guess I can’t place all the blame on them - QC in general has seen a steep decline in the past 3-4 years, about 1/10 (if not more than that) new records I receive are warped. For context I’ve been buying records since 2006 and that number used to be closer to 1/100.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×

oh my wow GIF by ESPN Deportes

 

Please disable AdBlock OR sign-in in order to be able to access our website...

I Understand, I'll disable it for this website