Gumbo72203 Posted March 12, 2022 Share Posted March 12, 2022 i need to give a shoutout to Maybeshewill and The Robot Needs Home Collective label. I ordered 5 copies of the remastered "I Was Here For a Moment..." vinyl for myself and friends. First package shipped via Fedex disappeared. A second package sent via Fedex.... disappeared. Tracking shows they never even left the airport, so it seems someone is stealing. Now, we're on our 3rd shipment that was broken into 2 parcels to be sent via USPS. They've been super responsive and helpful through all this, via their shipping broker SHHHIP LTD or whatever they're called. Fedex can suck a tailpipe and die in a fire. Fuck them. Derek™ 1 Quote Link to comment Share on other sites More sharing options...
ZeroNowhere Posted March 15, 2022 Share Posted March 15, 2022 (edited) Ooops, wrong thread. Edited March 15, 2022 by ZeroNowhere Quote Link to comment Share on other sites More sharing options...
Shelby Posted March 16, 2022 Share Posted March 16, 2022 Rough Trade canceled an order I made in August because it had free shipping and then lied about it saying my card details were incorrect after trying 3 times. Never contacted during any of these 3 times either and I have orders placed a week later that went through fine. They say it's now impossible for them to replace the order and I have to do it, but there's no way to get the free shipping back. Fuck Rough Trade don't order from them they've completely tanked as a company since that disastrous record club circle shit. jason202 1 Quote Link to comment Share on other sites More sharing options...
MrScorpio Posted March 17, 2022 Share Posted March 17, 2022 Me when i don't get free shipping: tokimedo 1 Quote Link to comment Share on other sites More sharing options...
Shelby Posted March 17, 2022 Share Posted March 17, 2022 3 minutes ago, MrScorpio said: Me when i don't get free shipping: Sorry normal people in the thread we set this crazy guy off again and he's showing out. Quote Link to comment Share on other sites More sharing options...
MrScorpio Posted March 17, 2022 Share Posted March 17, 2022 2 minutes ago, Coldplay31169 said: We bullied a guy for posting preorders in the Flogging Molly thread. Also, I cry for cancel culture when I don't get free shipping. Quote Link to comment Share on other sites More sharing options...
¯\_(ツ)_/¯ Posted March 24, 2022 Share Posted March 24, 2022 (edited) Has anyone ordered anything from no sleep recently? I ordered able Baker fox because it was a flash sale, but it hasn't shipped.. and support response has been shoddy at best Edited March 24, 2022 by ¯\_(ツ)_/¯ Quote Link to comment Share on other sites More sharing options...
N8TRU Posted March 24, 2022 Share Posted March 24, 2022 20 minutes ago, ¯\_(ツ)_/¯ said: Has anyone ordered anything from no sleep recently? I ordered able Baker fox because it was a flash sale, but it hasn't shipped.. and support response has been shoddy at best https://www.instagram.com/p/CbdFNSWpW0e/?utm_medium=copy_link I know this isn't exactly an answer for your situation but it's being acknowledged to some degree. ¯\_(ツ)_/¯ 1 Quote Link to comment Share on other sites More sharing options...
¯\_(ツ)_/¯ Posted March 24, 2022 Share Posted March 24, 2022 8 hours ago, N8TRU said: https://www.instagram.com/p/CbdFNSWpW0e/?utm_medium=copy_link I know this isn't exactly an answer for your situation but it's being acknowledged to some degree. It actually is, glad they're aware and put something out. I got an email back awesome distro USA just an hour ago letting me know my records coming in early april N8TRU 1 Quote Link to comment Share on other sites More sharing options...
jason202 Posted April 1, 2022 Share Posted April 1, 2022 On 3/16/2022 at 3:21 PM, Coldplay31169 said: Fuck Rough Trade don't order from them they've completely tanked as a company since that disastrous record club circle shit. Agreed, they were awesome for a long time and I ordered from them frequently, but they've really gone down hill recently. Shelby 1 Quote Link to comment Share on other sites More sharing options...
porkdad Posted April 27, 2022 Share Posted April 27, 2022 i'm still battling with No Sleep and Awesome Merch on IN-STOCK records I ordered in December. Awesome Merch has told me since March that my records are going to mailed "this week." Quote Link to comment Share on other sites More sharing options...
xabsolutefuturex Posted April 28, 2022 Share Posted April 28, 2022 No Sleep is consistently trash and takes months and months to ship anything. Poor customer service experience with Zegema Beach Records (USA store). I received the new Crossed LP from them badly warped (hovering 1/4” off the platter). Emailed them about a replacement and they informed me ”We actually noticed that nearly all of our copies arrived like that “ and “sounds like it plays” and suggested “there is a way to unwarp records but I've never tried it”. So they sent out an entire 300pc run of warped records knowingly instead of having the plant redo it or trying to flatten the records themselves. I offered twice to ship the record for a refund and he stopped responding. DIY = GFY apparently. Gave him 5 days before filing a chargeback. Quote Link to comment Share on other sites More sharing options...
prowl20 Posted April 29, 2022 Share Posted April 29, 2022 9 hours ago, xabsolutefuturex said: Poor customer service experience with Zegema Beach Records (USA store). I received the new Crossed LP from them badly warped (hovering 1/4” off the platter). Weird, my copy is also dished but it plays absolutely fine. (The dishing affects the screened side) sorry you had a poor experience, I’ve been ordering from ZBR for close to 8 years now and never had a bad experience ¯\_(ツ)_/¯ Quote Link to comment Share on other sites More sharing options...
xabsolutefuturex Posted May 5, 2022 Share Posted May 5, 2022 On 4/29/2022 at 12:53 AM, prowl20 said: Weird, my copy is also dished but it plays absolutely fine. (The dishing affects the screened side) sorry you had a poor experience, I’ve been ordering from ZBR for close to 8 years now and never had a bad experience ¯\_(ツ)_/¯ I’ve been ordering from them for around half that time and never had any issues with them before either, but its very telling at least to me when the one time I do, I get one condescending reply and then ignored. I’ll buy their releases secondhand from now on. I guess I can’t place all the blame on them - QC in general has seen a steep decline in the past 3-4 years, about 1/10 (if not more than that) new records I receive are warped. For context I’ve been buying records since 2006 and that number used to be closer to 1/100. Quote Link to comment Share on other sites More sharing options...
mitchard Posted May 10, 2022 Share Posted May 10, 2022 Craft Recordings is a big thumbs down. Horrible QC on a new RSD release. I contacted them on multiple platforms (with photos), and was left on read. Quote Link to comment Share on other sites More sharing options...
manic_compressed Posted May 13, 2022 Share Posted May 13, 2022 Negative for Tuff Kong. Gave them a chance, never again. They do the old 'shipping label created' trick when you ask where your records are. Quote Link to comment Share on other sites More sharing options...
Sad Heart Posted May 28, 2022 Share Posted May 28, 2022 No for SubPop of all labels. I sent them photos of a deep scratch going across multiple tracks on a disc (of 3), and asked for a replacement disc — not a full copy, just the single disc. They gave me some bull shit response like it’s not a scratch, but probably a surface chemical reaction. And proceeded to give me a long winded explanation like I’ve never seen a record before. They requested I play the record on my table and video. Not gonna damage my cartridge for that, thanks. Told them that and they stopped responding. This is why it’s sometimes better to buy albums (that are readily available) on Amazon cause returns is easy. Sigh. C’mon, Subpop. Ridiculous. Opposite experience with Dublin Vinyl. Absolutely amazing customer service. A while back when I got a record in (all the way from Ireland) the disc was fine, but the gatefold dented and creased pretty badly. I normally don’t mind, but this one was beat to hell. I let them know and they expressed shipped me a new gatefold no questions asked (and that’s like $25 shipping too). It arrived quickly and packaged like a tank. Just ordered another released from them; only good things to say. Also, the record itself had fantastic mastering and sounding so damn good. Great label for sure. Quote Link to comment Share on other sites More sharing options...
¯\_(ツ)_/¯ Posted May 28, 2022 Share Posted May 28, 2022 On 3/24/2022 at 5:12 PM, ¯\_(ツ)_/¯ said: It actually is, glad they're aware and put something out. I got an email back awesome distro USA just an hour ago letting me know my records coming in early april Just a note, it came today, but only after I emailed them on Wednesday and said what is going on. They said they'd work on getting it out, but they're in a backlog... I reminded them they said the same thing in March and we're almost in june. It was in the mail the next day. $5 record took 5 months to arrive Quote Link to comment Share on other sites More sharing options...
Dhesketh Posted May 31, 2022 Share Posted May 31, 2022 Just had a pretty great experience with VMP. Ordered the Jose Gonzalez represses and someone in my building lifted them. Reached out to VMP and they shipped me new copies immediately no charge. Wasn’t their fault some jackass stole them so I was pretty impressed. Quote Link to comment Share on other sites More sharing options...
prowl20 Posted June 1, 2022 Share Posted June 1, 2022 figured this would be the thread to shamelessly self promote this account. I’m always looking for more content so if you have any dinged records or shoddy packaging, feel free to snap a pic and send it to the IG account Quote Link to comment Share on other sites More sharing options...
Derek™ Posted June 2, 2022 Share Posted June 2, 2022 I’m sure it exists but someone should make an account that captures all the whiny entitlement that vinyl snobs try to dish out. The “Karens” that jump straight to Facebook, Twitter, or Instagram in hopes of shaming a label (or band) for whatever reason, instead of just emailing them like an adult. Few things are more cringe, especially from pre-pandemic collectors who should know better. There would be a wealth of content, alone, from limited drops that sell out too quickly. I may have a salt deficiency because that stuff never fails to entertain me – the especially chapped asses get shared among vinyl buddies for extra laughs, too. I think there could be something there. prowl20 1 Quote Link to comment Share on other sites More sharing options...
porkdad Posted June 5, 2022 Share Posted June 5, 2022 (edited) Well after a literal half of a year, I finally got my No Sleep order from December. All in-stock items. It took 3 months of No Sleep and Awesome Merch saying “we’re on it” and 3 more months of them saying “shipping this next week” and then one final email of me desperately pleading with them to do something. Edited June 5, 2022 by porkdad ¯\_(ツ)_/¯ 1 Quote Link to comment Share on other sites More sharing options...
N8TRU Posted June 5, 2022 Share Posted June 5, 2022 7 hours ago, porkdad said: Well after a literal half of a year, I finally got my No Sleep order from December. All in-stock items. It took 3 months of No Sleep and Awesome Merch saying “we’re on it” and 3 more months of them saying “shipping this next week” and then one final email of me desperately pleading with them to do something. They've been pretty open about changing distributors. It sucks but that's what comes with a move. And half a year isn't that bad considering I've been waiting on Good Sleepy records since March 2021. Quote Link to comment Share on other sites More sharing options...
prowl20 Posted June 12, 2022 Share Posted June 12, 2022 AMAZING experience with Friend Club Records: -received a record and the jacket had some gnarly seam splits -emailed them asking if they had any spare jackets & offered to pay for shipping -they didn't have any spare jackets but offered me a replacement record for 50% off. -I didn't want to create any lost revenue for a small indie label, so I said I can live with a few seam splits. It sucks but it's not the end of the world and I completely understand that shit happens. -They still proceeded to give me a discount code for a future purchase. copelandkid 1 Quote Link to comment Share on other sites More sharing options...
Papercup Posted June 16, 2022 Share Posted June 16, 2022 anyone have issues with lameo records? I ordered 2 trace mountain vinyles about a month ago and havnt heard a thing... messages not opened on IG or Fbook with posts being made by them in the meantime? Quote Link to comment Share on other sites More sharing options...
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