16RPM Posted March 24, 2013 Share Posted March 24, 2013 Mine was in transit less than a week and the sleeve for DBT is fucked. It would've taken less than 30 seconds per box set to pull the records out of their jackets. I'm not trying to complain. This will be my favorite release of the year and a prized part of my collection. I truly appreciate the time and effort Todd and his wife put into this. But it is a little disappointing to anticipate something like this and find a beat up jacket, especially for DBT, and then be told that 30 seconds is too long to have spent making sure that something like that didn't happen. You really have no idea how long this project took and how much labor went into it, what seems like such a simple solution of "30 seconds per box set" is not realistic in the least. That being said, if anyone has a messed up jacket, we will gladly replace it, just send an email to crvwrecords@gmail . com (lose the space) . We have done our honest best to make sure anyone who has an issue with their copy is satisfied. We have tweaked the packaging as well to try to avoid further damage but we have sent out hundreds of records and have only had 3 complaints of damaged spines. Quote Link to comment Share on other sites More sharing options...
thebiglebowski Posted March 24, 2013 Share Posted March 24, 2013 You really have no idea how long this project took and how much labor went into it, what seems like such a simple solution of "30 seconds per box set" is not realistic in the least. That being said, if anyone has a messed up jacket, we will gladly replace it, just send an email to crvwrecords@gmail . com (lose the space) . We have done our honest best to make sure anyone who has an issue with their copy is satisfied. We have tweaked the packaging as well to try to avoid further damage but we have sent out hundreds of records and have only had 3 complaints of damaged spines. I'm putting words in someone else's mouth but I think he is coming at it more from "Clearview put months of time and probably $50k will change hands through these sales, all culminating to them showing up on our doorsteps...it's a shame if they don't show up as intended". How much packaging time takes, how frequently they happen, etc we have no idea. If it's more feasible for you to replace jackets than ship outside the jackets, then I think everyone can respect that decision. Hope it is only 3 / 500! Quote Link to comment Share on other sites More sharing options...
16RPM Posted March 24, 2013 Share Posted March 24, 2013 I'm putting words in someone else's mouth but I think he is coming at it more from "Clearview put months of time and probably $50k will change hands through these sales, all culminating to them showing up on our doorsteps...it's a shame if they don't show up as intended". How much packaging time takes, how frequently they happen, etc we have no idea. If it's more feasible for you to replace jackets than ship outside the jackets, then I think everyone can respect that decision. Hope it is only 3 / 500! I understand where the guy is coming from but if you complain here and don't give us a chance to fix the issue there's nothing we can do about it. Also, no matter how the records are packed there are bound to be issues, we are doing our very best to minimize these issues and we have tweaked and will continue to tweak our packaging process as needed. Quote Link to comment Share on other sites More sharing options...
thebiglebowski Posted March 24, 2013 Share Posted March 24, 2013 True. Sounds good to me. I'd come over and help you pack for some pizza if I wasn't 10 states over. Quote Link to comment Share on other sites More sharing options...
GradedOnACurve Posted March 24, 2013 Share Posted March 24, 2013 I honestly did not order this box, but if the Teenage Bottlerocket set is being handled by Todd as well I can't wait to see/hear it and will not hesitate to give him my money. Stand up dude, especially considering how this thread turned from very positive to very negative. Keep up the good work dude! uniquemel0dy 1 Quote Link to comment Share on other sites More sharing options...
burdenx Posted March 24, 2013 Share Posted March 24, 2013 Again, not trying to complain. Only brought it up to support billynomates position. But if you want to replace it, that would be awesome. I'll be emailing you shortly. Thanks. Quote Link to comment Share on other sites More sharing options...
ray weiland Posted March 24, 2013 Share Posted March 24, 2013 This is just the nature of mail order. I buy lots of records in the mail and many arrive with spine splits, corner bumps and bends. It happens when companies have loads of product to send. My Fat Decline "Yellow" LPs all had spine splits. Its just a roll of the dice as to how the package is handled. Many collectors who are sending out just a few LPs have time to remove the record from the jacket and wrap in bubble wrap, not so if you have to send loads of stuff. Much less many people want their stuff sealed. Todd is really being fair offering to replace damage. Heres one that will drive you crazy and keep you up at nite...years ago (in the 70's) I worked for UPS loading trucks while in college. You cant imagine how many packages ive seen thrown, dropped,and basically mishandled. At Fed X ALL packages no matter where they originate from are flown to Memphis TN and run down a maze of shoots...stacking up, banging together, etc. Damage can happen no matter how well they are packaged. Not sure how US mail does it. Try to be more understanding especally when Todd is willing to correct the problems. ...Ray burntwolf and 16RPM 2 Quote Link to comment Share on other sites More sharing options...
drewpeabottom Posted March 24, 2013 Share Posted March 24, 2013 My bad for ever posting that. Geez. Quote Link to comment Share on other sites More sharing options...
maneatingcow Posted March 24, 2013 Share Posted March 24, 2013 Nobody's trying get on you about your comment. At least I don't think. People are trying to defend 16RPM. His customer service is excellent and his customers are loyal. Quote Link to comment Share on other sites More sharing options...
konk Posted March 24, 2013 Share Posted March 24, 2013 My Fat Decline "Yellow" LPs all had spine splits. Flipper turnstiles 1 Quote Link to comment Share on other sites More sharing options...
drewpeabottom Posted March 24, 2013 Share Posted March 24, 2013 Nobody's trying get on you about your comment. At least I don't think. People are trying to defend 16RPM. His customer service is excellent and his customers are loyal. I'm not taking it personally. Quote Link to comment Share on other sites More sharing options...
billynomates Posted March 25, 2013 Share Posted March 25, 2013 I wasn't complaining and I'm not the type who would complain if they arrived with split seams but to avoid this would bd great. This is def the best put together preorder/ordering process I've come across. Looking forward to the box landing in the UK! Quote Link to comment Share on other sites More sharing options...
konk Posted March 25, 2013 Share Posted March 25, 2013 Maybe Interpunk will do it if they don't receive them damaged. Quote Link to comment Share on other sites More sharing options...
turnstiles Posted March 25, 2013 Share Posted March 25, 2013 Just got mine! Looks amazing, just got the normal one so I won't post a picture. But I'm really happy. rhinosuicide and 16RPM 2 Quote Link to comment Share on other sites More sharing options...
rhinosuicide Posted March 25, 2013 Share Posted March 25, 2013 thats cool still playing the waiting game.............jam that shit loud sirs Quote Link to comment Share on other sites More sharing options...
16RPM Posted March 25, 2013 Share Posted March 25, 2013 Unless you ordered a 12 lp set, all postage is printed and the remaining 19 orders left to pack should be done tonight & tomorrow night and hit the po by Thursday at the very, very latest. 12 lps, still waiting for these to be done at the pressing plant, as soon as they are we will get them out ASAP Quote Link to comment Share on other sites More sharing options...
mrc Posted March 25, 2013 Share Posted March 25, 2013 looks like mine should be waiting for me when i get home from work tonight. beyond excited to finally have this. FYI - if anyone is looking for a 1st press Death by Television, Arrows Aim in Gainesville has a copy hanging on their wall for $80. i know its steep but im sure there are people still searching for the 1st press. Quote Link to comment Share on other sites More sharing options...
RustyShackelford Posted March 25, 2013 Share Posted March 25, 2013 thats a killer deal for a first press if you look at recent prices. thats almost what i paid for mine 3-4 years ago Quote Link to comment Share on other sites More sharing options...
16RPM Posted March 25, 2013 Share Posted March 25, 2013 We heard from the first one of the "lucky" recipients of the wrong records. rhinosuicide 1 Quote Link to comment Share on other sites More sharing options...
hickey Posted March 25, 2013 Share Posted March 25, 2013 I wish I got them - I'd love a TBR box test set. Quote Link to comment Share on other sites More sharing options...
deadbluehawk Posted March 25, 2013 Share Posted March 25, 2013 Has anyones tracking shown movement on their metal sets? My tracking says electronic info received but nothing else. That was on the 21st. Quote Link to comment Share on other sites More sharing options...
16RPM Posted March 25, 2013 Share Posted March 25, 2013 Half the metal sets were taken to.the PO on Saturday and the rest today. I always do postage at work and then we pack at night and on the weekend. TBR will.go faster because no variants means we can pre pack.. Quote Link to comment Share on other sites More sharing options...
deadbluehawk Posted March 25, 2013 Share Posted March 25, 2013 Thanks. Quote Link to comment Share on other sites More sharing options...
Guest Posted March 26, 2013 Share Posted March 26, 2013 TBR will.go faster because no variants means we can pre pack.. Careful, you may scare some of these people away. Quote Link to comment Share on other sites More sharing options...
hickey Posted March 26, 2013 Share Posted March 26, 2013 No variant, no flip! Quote Link to comment Share on other sites More sharing options...
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