Mordecai Posted October 2, 2013 Share Posted October 2, 2013 If you, or anyone else for that matter, places an order for an item that is in-stock and you use codes, and it's cancelled, seriously give Best Buy a call. There's absolutely no reason an order for a product that is in-stock would be insta-cancelled, especially if you're paying a little bit extra on the order for the part the codes didn't pay for. I would love to hear their explanation for that. At the very least, they should be able to fix the fact that it was cancelled and fulfill your order. I plan on it. I don't think I would do anything if it happened on a backordered item, but if its something in stock I would feel much more comfortable calling and getting them to try to fix it/give an explanation. As always, I'll report back when I end up pulling the trigger in a couple of weeks. Quote Link to comment Share on other sites More sharing options...
Mrflibble13 Posted October 3, 2013 Share Posted October 3, 2013 How long does it take for Best Buy to cancel an order? I have an order from a 2 weeks ago and it still says its backordered. Quote Link to comment Share on other sites More sharing options...
apirk Posted October 3, 2013 Share Posted October 3, 2013 Depends on how long the release is back ordered from 1-2 or 3-4 or special ordered. Literally almost any question you might have about this is in this thread RowBearToe and Julie...MakeDamnSure 2 Quote Link to comment Share on other sites More sharing options...
ksuwdboots Posted October 3, 2013 Share Posted October 3, 2013 That doesn't really make any sense to me. Where exactly the IP address is being used isn't public information, the closest that can happen is they can ballpark an area. The ISP would have to be queried to find out what address that IP is being used at and I can't imagine they'd just give it to BestBuy. Doesn't make sense to me either, but a Best Buy representative said it: http://forums.bestbuy.com/t5/BestBuy-com/Order-cancelled-quot-because-we-were-unable-to-verify-your/m-p/702393 Then again, they could just say something like that so that people will drop the conversation. It doesn't make sense but apparently there is some validity to it, as I was able to place an order tonight at home after being unsuccessful at work the past two days (never had a problem placing orders at work prior to this Monday). Quote Link to comment Share on other sites More sharing options...
hipfunkrock34 Posted October 3, 2013 Share Posted October 3, 2013 yeah remember how I said I got Let it Be Naked for $7 after using 4 codes? insta-canceled. tried it again from my wife's account with 4 different codes. insta-canceled. this sucks! I'm going to call them I guess. Quote Link to comment Share on other sites More sharing options...
btelg Posted October 3, 2013 Share Posted October 3, 2013 The 'too many orders in progress' theory makes a ton of sense. Yeah, I'm thinking this might be it for me too. I tried A) At home on a different day C) Using no codes D) Using a different credit card ... And got instantly cancelled. Going to wait for these open orders to close and try to order again. I just don't get why their system would instantly cancel a regular, no-coupons order. The BB.com website is mindboggling Quote Link to comment Share on other sites More sharing options...
scottyrobotty Posted October 3, 2013 Share Posted October 3, 2013 Has anyone tried Nine Inch Nails - The Slip? How about CDs, DVDs or anything else that are known code generators? Quote Link to comment Share on other sites More sharing options...
esbe Posted October 3, 2013 Share Posted October 3, 2013 For those of you getting auto-cancelled, try ordering every other day. Quote Link to comment Share on other sites More sharing options...
Zion21 Posted October 4, 2013 Share Posted October 4, 2013 I've had good luck with bestbuy.com on my discover card. No auto-cancelled recently but who knows when it will change. Quote Link to comment Share on other sites More sharing options...
nardes Posted October 4, 2013 Share Posted October 4, 2013 got my American Idiot in the mail yesterday! Can't believe it was only $8! Quote Link to comment Share on other sites More sharing options...
filthyrich Posted October 4, 2013 Share Posted October 4, 2013 I just recently had the "auto cancel" happen, so I set up a brand-new account with a different email, address, and CC #. Exact same auto cancel. Weird... And this is a card I've NEVER used with BB before. So now I'm experimenting... Could be the IP address. I suppose I could place an order through my phone's browser and see if that works. And/or use PayPal. Honestly, the main issue is that I was about to place a big order with quite a few codes (as well as my own money) and I don't want to deal with the hassle of that one getting auto-cancelled... Because then I WILL have to be on the phone with a rep trying to sort everything out. Quote Link to comment Share on other sites More sharing options...
thejesseb Posted October 4, 2013 Share Posted October 4, 2013 got my American Idiot in the mail yesterday! Can't believe it was only $8! Got mine as well. Pretty happy with it. Quote Link to comment Share on other sites More sharing options...
btelg Posted October 4, 2013 Share Posted October 4, 2013 I just recently had the "auto cancel" happen, so I set up a brand-new account with a different email, address, and CC #. Exact same auto cancel. Weird... And this is a card I've NEVER used with BB before. So now I'm experimenting... Could be the IP address. I suppose I could place an order through my phone's browser and see if that works. And/or use PayPal. Honestly, the main issue is that I was about to place a big order with quite a few codes (as well as my own money) and I don't want to deal with the hassle of that one getting auto-cancelled... Because then I WILL have to be on the phone with a rep trying to sort everything out. If you can figure out a workaround (even a convoluted one), do share. I'm looking to purchase, with no codes, a record from them, and don't want to deal with the hassle of calling their number. I've done it before about a year ago and got the runaround and do not want to ever have to call them again. Quote Link to comment Share on other sites More sharing options...
filthyrich Posted October 4, 2013 Share Posted October 4, 2013 Haven't found the workaround. PayPal didn't help. Quote Link to comment Share on other sites More sharing options...
RowBearToe Posted October 4, 2013 Share Posted October 4, 2013 got my American Idiot in the mail yesterday! Can't believe it was only $8! Got mine as well. Pretty happy with it. Quote Link to comment Share on other sites More sharing options...
albie007 Posted October 4, 2013 Share Posted October 4, 2013 Got my first auto cancel. It was blitzen trapper - furr. Used a code and $3.50 on debit. It was my 2nd code this week. (Tuesdays order seems fine) Prior to this week I haven't gotten a code in like 2 weeks or so. Only have 3 or 4 pending orders out too. Email says code should be returned in 3 to 5 days. Quote Link to comment Share on other sites More sharing options...
milky11 Posted October 4, 2013 Share Posted October 4, 2013 How soon after order are they canceling? Quote Link to comment Share on other sites More sharing options...
thejesseb Posted October 4, 2013 Share Posted October 4, 2013 Ive been placing orders with no problem. Both code and no code. Quote Link to comment Share on other sites More sharing options...
mmhmm Posted October 4, 2013 Share Posted October 4, 2013 How soon after order are they canceling? Anywhere between 2 and 30 minutes, from my experience. Quote Link to comment Share on other sites More sharing options...
albie007 Posted October 4, 2013 Share Posted October 4, 2013 ^milky11......bb received order @ 8:46 and canceled @ 9:07 this morning. Quote Link to comment Share on other sites More sharing options...
btelg Posted October 6, 2013 Share Posted October 6, 2013 For those of you getting auto-cancelled, try ordering every other day. i tried this. I ordered 48 hours after my previous order. also, i ordered something different (the record I was trying to order is now listed as backordered) and I haven't gotten an auto cancel yet... So... Hopefully it works! We'll see! Maybe it wasn't working because the record was supposed to be listed as backordered? Or maybe its just working because its the weekend? Or maybe I'll get insta-cancelled on Monday? I don't know. We'll see I guess. Thats the thing about bestbuy.com, there's no way to tell what the real issues are. Quote Link to comment Share on other sites More sharing options...
btelg Posted October 7, 2013 Share Posted October 7, 2013 aaaand I got a shipping notice, and I put in another order earlier today with a code that didn't instantly cancel so... i'm still confused but hey the sites working again for me, so no complaints here. Quote Link to comment Share on other sites More sharing options...
cwhitmuzik Posted October 7, 2013 Share Posted October 7, 2013 New update! Just got a coupon for a cancelled order, and it was...five dollars. The album was under 10 bucks so that may have something to do with it, but still, it's a change. Mordecai 1 Quote Link to comment Share on other sites More sharing options...
Mordecai Posted October 7, 2013 Share Posted October 7, 2013 I just received a $5 discount code instead of the normal $10... This happen to anyone else? I'm curious if they are changing to $5 codes or if it had something to do with my order in particular. Quote Link to comment Share on other sites More sharing options...
markaj311 Posted October 7, 2013 Share Posted October 7, 2013 Same here. Was just going to post as well. Quote Link to comment Share on other sites More sharing options...
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