A-Bon Posted April 1, 2014 Share Posted April 1, 2014 Just got an official spacelab9 receipt email regarding my order 283 which was the one i ordered when it went up last night and was cancelled. It had a note added saying order received, thank you. But it still shows cancelled under my account. What's happening? i havnt got a cancellation or a confirmation just a paypal receipt ??? Quote Link to comment Share on other sites More sharing options...
raynerho Posted April 1, 2014 Share Posted April 1, 2014 I believe they could be manually approving/cancelling orders. And they are going by order numbers. Because even after we paid, if we go under account, the order is still pending. Spacelab probably has to click approve after checking payment with order numbers. Thats what i think though Quote Link to comment Share on other sites More sharing options...
SPACELAB9 Posted April 1, 2014 Author Share Posted April 1, 2014 Everyone, firstly we want to offer a sincere thank you everyone for their patronage, support and most of all their patience in this matter for which we also extend the sincerest of apologies. Regardless of the various tests we ran on the site through before going "live" the bottom line is we sorely underestimated the reliability of our server and certainly for that we assume full responsibility. Where do we go from here? As we have been doing so all day and will continue to do so into the late ours of the night we will be doing what can be done to stabilize the site but more importantly communicating with and ensuring that those who successfully placed orders are given confirmation that their orders did indeed come through so they rest easily. Furthermore, if there are refunds that need to be issued they will be attended to as well. So, in short EVERYONE will be contacted and have their issue rectified. Additionally, any messages to the Facebook page will be answered. Please understand that Spacelab9 is just two guys and we sincerely appreciate the fact that everyone invests their hard earned dollars into a record we are releasing. Heck, we are lifelong collectors ourselves so to reiterate we will be up all night rectifying every issue and addressing every customer personally. Moving forward we are upgrading to a significantly more resilient server. And until all the current issues are resolved the remaining green vinyl copies have been taken down off the site. Once resolved they shall go back up. Outside of improving the site, personally interacting with customers to confirm order receipt, refunding where applicable and informing fans via social media, message boards, etc. all we can offer is our sincerest apologies. I think everyone can be in agree that how the pre-sale unfolded to was neither ideal in the eyes of customers or us and we vow to make things right for everyone moving forward. When all is said and done, frustration aside when you hold this record in your hands and have it spinning on your turntable we are certain that frustration will turn to satisfaction. ajismetal, travis, danionly and 6 others 9 Quote Link to comment Share on other sites More sharing options...
TPS_PIMO Posted April 1, 2014 Share Posted April 1, 2014 Well hey Spacelab9 does have balls!! Just got back from work and caught up on the posts, geez you guys ripped them so much I still hope my order went through successfully though... Quote Link to comment Share on other sites More sharing options...
danionly Posted April 1, 2014 Share Posted April 1, 2014 That was a damn fine apology. TPS_PIMO 1 Quote Link to comment Share on other sites More sharing options...
jhulud Posted April 1, 2014 Share Posted April 1, 2014 Thanks for the update and apology and all, Spacelab9. As one of the few frustrated throughout and ending up missing out, I can appreciate the sincerity and willingness to be forthcoming with this. Thank you. tattoosdonthurt and ajismetal 2 Quote Link to comment Share on other sites More sharing options...
TPS_PIMO Posted April 2, 2014 Share Posted April 2, 2014 Don't know if anyone posted but Hot Topic has posted up a pic of the blood red variant of this soundtrack. I dont know about the rest of you but I was hoping for something similar to the American Idiot Red and Black Swirl. Quote Link to comment Share on other sites More sharing options...
kylet Posted April 2, 2014 Share Posted April 2, 2014 Still waiting on a confirmation email. They said they have a few left, is it safe to assume those of us who successfully got one after 1:00pm that our orders went through? Quote Link to comment Share on other sites More sharing options...
toomanyrecords Posted April 2, 2014 Share Posted April 2, 2014 Hoping that because I got a confirmation mine goes through, spacelab!! Quote Link to comment Share on other sites More sharing options...
TFP Posted April 2, 2014 Share Posted April 2, 2014 How many are left? How many "successful" orders were there? Quote Link to comment Share on other sites More sharing options...
dapeebs Posted April 2, 2014 Share Posted April 2, 2014 How many are left? How many "successful" orders were there? Quote Link to comment Share on other sites More sharing options...
mrewest Posted April 2, 2014 Share Posted April 2, 2014 Thanks for posting, Spacelabs. So I'm assuming anyone that successfully paid should be good to go, right? I figure since they pulled the extras technically not accounted for yet we should all be covered. Quote Link to comment Share on other sites More sharing options...
OrangeJoe Posted April 2, 2014 Share Posted April 2, 2014 I forgive you, and look forward to Raid 2. TylerJ182 1 Quote Link to comment Share on other sites More sharing options...
thedannychang Posted April 2, 2014 Share Posted April 2, 2014 I forgive you, and look forward to Raid 2. And Breaking Bad! Quote Link to comment Share on other sites More sharing options...
SPACELAB9 Posted April 2, 2014 Author Share Posted April 2, 2014 I believe they could be manually approving/cancelling orders. And they are going by order numbers. Because even after we paid, if we go under account, the order is still pending. Spacelab probably has to click approve after checking payment with order numbers. Thats what i think though This exactly what is happening right now. And sincerely, thank you raynerho for taking an educated guess and informing the community it is greatly appreciated. We have been trying our best to bounce back here, and other message boards, social media to provide updates/answer general questions as well as emailing customers directly not to mention still deal with some technical back end stuff so it helps out greatly when folks such as yourself provide rational explanations to help alleviate the chaos. As far as how many successful orders there were we are not going to divulge numbers at this juncture however we will say that there were A LOT of orders that went through. Our paramount concern right now is taking care of those who have already invested their hard earned cash on this release, and once that is sorted through accordingly we shall let the remaining colored vinyl copies go live on the site albeit sans the technical difficulties this time around. daegor, thedannychang, tattoosdonthurt and 1 other 4 Quote Link to comment Share on other sites More sharing options...
thedannychang Posted April 2, 2014 Share Posted April 2, 2014 This exactly what is happening right now. And sincerely, thank you raynerho for taking an educated guess and informing the community it is greatly appreciated. We have been trying our best to bounce back here, and other message boards, social media to provide updates/answer general questions as well as emailing customers directly not to mention still deal with some technical back end stuff so it helps out greatly when folks such as yourself provide rational explanations to help alleviate the chaos. As far as how many successful orders there were we are not going to divulge numbers at this juncture however we will say that there were A LOT of orders that went through. Our paramount concern right now is taking care of those who have already invested their hard earned cash on this release, and once that is sorted through accordingly we shall let the remaining colored vinyl copies go live on the site albeit sans the technical difficulties this time around. I wish every vinyl retailer was this responsive and transparent with their customers. Thanks! Quote Link to comment Share on other sites More sharing options...
TPS_PIMO Posted April 2, 2014 Share Posted April 2, 2014 There has to be quite a few orders made by flippers with more than 3 copies bought right? What about those...? Personally? I ordered two copies. one for myself and for my best friend who was working during the time this went up but wanted one because we are big fans of the show. Is there any way that you can go about seeing who purchased a large amount and consider doing something about that such as partially refunding and honoring two copies or something since those are most likely the flippers who take away from the rest of the fans who truly want this and are not trying to make a profit. This would then allow for more copies for the rest of the people who might have missed out due to the large quantities that were ordered... Just an idea. Quote Link to comment Share on other sites More sharing options...
SwiftCat Posted April 2, 2014 Share Posted April 2, 2014 Anyone have a good code for hot topics red version? Like free shipping or % off Or where i can get a cheap black smoke one? Trying to avoid solid black Quote Link to comment Share on other sites More sharing options...
SPACELAB9 Posted April 2, 2014 Author Share Posted April 2, 2014 There has to be quite a few orders made by flippers with more than 3 copies bought right? What about those...? Personally? I ordered two copies. one for myself and for my best friend who was working during the time this went up but wanted one because we are big fans of the show. Is there any way that you can go about seeing who purchased a large amount and consider doing something about that such as partially refunding and honoring two copies or something since those are most likely the flippers who take away from the rest of the fans who truly want this and are not trying to make a profit. This would then allow for more copies for the rest of the people who might have missed out due to the large quantities that were ordered... Just an idea. First off thanks for the order and thanks for your patience. And also that is very cool of you to pick up a copy for your friend. As far as the damned flippers are concerned, speaking very honestly, i haven't really seen anything that reeks of flip order. Quite a few multiple copy orders like yours but not the usually "flip order". I will speak to the label manager about putting order size restrictions in place. Quote Link to comment Share on other sites More sharing options...
tokimedo Posted April 2, 2014 Share Posted April 2, 2014 my balls are still spinning on check out. TPS_PIMO 1 Quote Link to comment Share on other sites More sharing options...
raynerho Posted April 2, 2014 Share Posted April 2, 2014 This exactly what is happening right now. And sincerely, thank you raynerho for taking an educated guess and informing the community it is greatly appreciated. We have been trying our best to bounce back here, and other message boards, social media to provide updates/answer general questions as well as emailing customers directly not to mention still deal with some technical back end stuff so it helps out greatly when folks such as yourself provide rational explanations to help alleviate the chaos. As far as how many successful orders there were we are not going to divulge numbers at this juncture however we will say that there were A LOT of orders that went through. Our paramount concern right now is taking care of those who have already invested their hard earned cash on this release, and once that is sorted through accordingly we shall let the remaining colored vinyl copies go live on the site albeit sans the technical difficulties this time around. So, i received an email for my cancelled order that i ordered when it went up last night, saying that the order is received. However, on logging into the account, it still shows cancelled. Does this mean the order is fulfilled? Thanks for all the info and the transparency thus far! Quote Link to comment Share on other sites More sharing options...
jhulud Posted April 2, 2014 Share Posted April 2, 2014 I hope there are enough leftover once it all gets sorted out. I still want one. Badly. Quote Link to comment Share on other sites More sharing options...
SwiftCat Posted April 2, 2014 Share Posted April 2, 2014 Who thinks bestbuy will have black smoke? I want the red from hot topic but 28.50 + ship 4.99 + tax seems to expensive :/ Quote Link to comment Share on other sites More sharing options...
paranoidantroyd Posted April 2, 2014 Share Posted April 2, 2014 So, i received an email for my cancelled order that i ordered when it went up last night, saying that the order is received. However, on logging into the account, it still shows cancelled. Does this mean the order is fulfilled? Quote Link to comment Share on other sites More sharing options...
dapeebs Posted April 2, 2014 Share Posted April 2, 2014 Who thinks bestbuy will have black smoke? I want the red from hot topic but 28.50 + ship 4.99 + tax seems to expensive :/ I thought I heard somewhere that amazon had black smoke, but dont take me at my word for it. Quote Link to comment Share on other sites More sharing options...
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