Jump to content

CosmicFade

Members
  • Posts

    149
  • Joined

  • Last visited

  • Feedback

    100%

Posts posted by CosmicFade

  1. Is Ghostly particularly bad at responding to issues?

    My Tobacco jacket was almost totally unglued on top so I asked for a replacement - they said they'd update me.. that was a few weeks ago. A few days ago sent them an email about my In Decay being warped and no response :(

    Honestly, yeah, they are. I emailed them two years ago because I had bad seam splits with my Galactic Melt and it took forever to get a response. When I finally was in touch with someone there, he didn't really come off as very helpful. Keep pestering them though until you get what you want.

  2. Just poking my head in this thread to give U-Turn an a plus on the customer service front.

    I emailed them because I was getting some warbly pitches when playing and it was most noticeable in sustained piano sections/notes.

    They sent me an email back within 30 minutes and asked me about three questions:

    Where is the table? in sunlight, near heat/on top of other components? - no

    What's the serial number?

    If you take off the platter and spin the spindle, does it spin freely? - The spindle wasn't spinning freely.

    That pretty much diagnosed the problem.

    They emailed me back the next day after I got back to them with the feedback to their questions and let me know that they're sending me a replacement spindle for free and also a new belt because they felt that they'd improved the belt design since I'd received mine.

    I can't recommend them enough!

    Plus, prior to this issue last week I've had zero problems with the table and had been completely satisfied.

    Had this identical issue and it took three weeks for me to get it. I finally got fed up, cleaned out the inside of the spindle and it worked great after that.

×

AdBlock Detected

spacer.png

We noticed that you're using an adBlocker

Yes, I'll whitelist