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themasterchief

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    WTB TOUCHE AMORE

    in Sale/Trade/Wants

    Posted

    Looking to buy

     

    Parting The Sea Between Brightness And Me - Deluxe

     

    Is Survived By - Deluxe Valentines Day Pressing

     

    Stage Four - Deluxe w/ Blue 7"

     

    Please let me know if you have these in good condition and are willing to let them go with shipping to San Diego, CA.

     

    Thanks

     

    PO NOW: Caspian - The Four Trees 10 Year Anniversary Press

    in Vinyl Collective Message Board

    Posted · Edited by themasterchief

    6 hours ago, thesecrets0308 said:

    I actually put in a dispute with Paypal to get my money back.  I don't care if it is only 2 people running their operation, apparently they need to hire help.  I sent them 3 emails asking for a status and there's been zero response.  If I wasn't moving this weekend I would be ok just waiting it out, I'm just super worried that USPS mail forwarding would somehow lose the package when it finally gets shipped and they're not responding to my request to change the shipping address so screw it.  Also, I'm not one of the people that even got a tracking number for a printed shipping label.  

    Get ready to get bashed by Mylene Sheath fanboys, they defend this label like it's their own child. I filed a complaint with them a couple months ago and some people just couldn't believe someone would do such a thing. 

    I never got my record, and it was one that was in stock, not a pre-order. PayPal ended up just refunding my money. I never heard once from the label.

    SNDTRK

    in Vinyl Collective Message Board

    Posted

    I e-mailed them just to make sure everything was ok and they replied with this,

    "Hi,

    Thanks for supporting SNDTRK.
    There has been a delay from the lp mailing box supplier who apparently delivered to the wrong address. I’m told that I should expect delivery any day now.
    I will notify as soon as they have arrived and records shipped.
    Apologies for this delay.
     
    Kind regards,
     
    Michael Figucio
    DCR"

    Best/Worst Customer Service from a Distro/Label?

    in Vinyl Collective Message Board

    Posted

    1 hour ago, Sunshine said:

    So you avoided answering meaning I'm right and you started pestering incessantly right away. How many messages exactly? 1 per day? They have full time jobs and probably take a month to ship things that's the salt you take for buying a physical copy of something you want that otherwise wouldn't exist if they didn't put it out. None of those small labels make money from the label and need actual ways to support it. I'd love to know what your business is and the logistics behind it since you brought it up.

    Why do I have to explain how and when I messaged this company? It shouldn't matter. Sending a message anytime after an order and expecting a reply in a timely manner is what any customer of any purchase would want, it's just basic customer service. I don't have to explain my business or anything to you.  Why are you defending this label anyways? Do you know them personally or something? So by me stating that they have poor customer service ruin your day? You are super defensive and very confrontational over something you have no control over. Get a life man. I am done arguing with you over how this label has poor customer service. Blocked

    Best/Worst Customer Service from a Distro/Label?

    in Vinyl Collective Message Board

    Posted

    49 minutes ago, Sunshine said:

    They are, but they are also two people and move incredibly slowly at everything it seems. I bet you started messaging them after a week though right? And multiple means more than 3 i bet haha. General rule is give DIY labels at least a month. You have 6 months to file a claim don't be a dick; or stick to amazon.

    Don't be dick? Have you ever heard of customer service? Usually when a customer asks a question regardless of time frame the respectable thing to do is reply. Even with a hey, we are super busy but we got your order, anything. Number of people working, that shouldn't matter. I run a 2 person business and guess what I reply to every message I receive and get my orders out in a timely manner. This isn't the 1980's where I am writing by pen and ink and where an order would take a month to get out. 

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