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A. For Buyers Having Issues: http://ocsnext.ebay.com/ocs/cusr?query=1461 B. During Business Hours Click the, "Call Me Back" Option or Simply Call Them Yourself C. Ask to Speak With A Resolution Specialist I've gotten the best results with them 1. For Sellers Having Issues: http://ocsnext.ebay.com/ocs/cusr?query=1469 2. Repeat B 3. Repeat C Best tips I've found work for me. Be genuine, but absolutely not genuinely mad. In fact, lighten up your voice. Just like in real life people are more likely to help you out if your tone with them is very approachable. Maintain a stern stance in what you are complaining about but also tell the specialist how you've already tried to reason with the buyer/seller. Once the specialist realizes there you have done everything in your power to make it right with the seller/buyer they will go over the options with you. It's important to remember, they actually are there to help you and if you shrug them off like they're not then the results will not be in your favor. If you think about it, they need both the seller and the buyer to make money so they can make money. I always feel if one is more persistent than the other the decision is likely to be in your favor. I've gotten out of a pickle with some dude trying to screw me and blame for "not packing a record correctly." All you have to say to them is, "Send it back!" Most of the time they want to keep the record and ask for half a refund.