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Troy

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Posts posted by Troy

  1. After ordering s/t in early November and not receiving it by Christmas (though I still got 'Blue'), I tried emailing the 3eb store and messaging the band's Twitter to find out what's going on & when I can expect my record. No luck. This morning, PayPal ruled my claim in my favour and refunded $40 to my account.

    I'm glad not to have lost all that money, but what should I do now? Order another one and if it doesn't arrive, hope to get my money back 2.5 months later? Fuck this.

  2. My copy of Blue, which I ordered on December 7, arrived in the mail yesterday. Looks and sounds beautiful. As for s/t, ordered on November 11 —  customer service replied to my e-mail:

     

    "I'm sorry the Self Titled has not arrived.  Besides the holiday season, I don't know the reason for the delay.  If we for any reason receive it back, we will let you know and ship it directly.  

     
    Thank you for contacting Customer Care,

     

    What is the best option for me at this point? Both USPS and 3EB's customer service don't seem to know what happened with my package. I already opened a PayPal dispute a few days ago to prevent losing $40, but I just want the record. Should I order another one before they sell out? Should I perhaps wait it out a little more?

  3. Received a shipping notification for my copy of S/T on December 7, but USPS tracking only states "Electronic Shipping Info Received" on the 8th. It still hasn't shown up to my house, so I sent an e-mail to customer service to see what's going on. I'm optimistic about getting their response after reading some comments here.

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