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Everything posted by Mondo48Mo
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We're trying to lock that down at the moment. This one is atypical because we are using the plant we've never used before (one that pressed the original "La French" record) and unfortunately there have been delays that we usually are able to account for with the vendors we regularly use, but with a new (to us) plant, it's been more difficult to gauge those things. I'll get back to you with that as soon as I have something firm. Thanks for your patience.
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Hey, I'll gladly look into this. Shipping to the UK (and overseas in general) is weight based. Putting a cassette and an LP into a vinyl mailer might bump it up to a weight that really costs close to that, but let me make sure it's not buggy though. E-mail me mo at mondotees.com and i'll sort it out for you.
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Hmm. That is annoying. Here's probably what's going on. Sweaters ship priority (which is expensive, but fast) and cassettes ship Media mail (which is slow and cheaper) and our system probably isn't equipped to figure out how to put those things together. Because, yeah, truth is shoving a cassette inside the sweater and shipping shouldn't be more expensive than shipping the sweater (unless it pushes something that is 1lb 15oz to 2lb 01 oz as Priority mail is by the pound, not ounce) If you want to buy both, I can talk to our shipping manager about giving you a refund on your shipping. Sorry about that. I know shipping is weird, and you guys have a lot of issues with our pricing - please understand I hear everything, and it's always an ongoing conversation. please know that we are no gouging or intentionally over charging you guys for profit. A lot of it is more the growing pains of a company that is selling a lot of different types of products, and shipping software that does not allow for nearly variable / options as we'd like. But again, working on it always.
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I'd love to be able to help you out specifically on this angle, but this is truthfully a better question for our shipping team. They are the ones who are deep in those trenches. I will say I know every release is different, and every country / city is different as well. and as much as we try to help if there is ever a time where will be times where the thing you are used to / we are used to working smoothly just won't. You should e-mail Bryan in our shipping team and speak with him. He is always super accommodating and will do everything in his power to sort you out.
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Sorry to everyone who is still waiting on their copies of The Last Of Us. They take a longer time to ship than normal LPs because they are such an odd sized piece that we have to package each one very precisely to ensure safe delivery. Our shipping team is absolutely fantastic, and were doing great to get out like the first 1,000 orders last week, and were planning on knocking the rest out this week... but then one of our toys "Lil' Mikey" was showed up this week, and because that's been pre-ordered for like 8 months, we had to push that to the front of the line. I'm really sorry guys! Ill keep you updated with how things are moving, but people should start to see TLOU orders resume shipping, and receive notifications early next week
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Having Amazon fulfill our orders isn't an option unfortunately. They buy from our wholesaler, and we aren't wholesaling this title (because of the high price point - similar to why we never wholesaled Looper) I really wish USPS and UPS and FedEx offered those shipping prices to other retailers, but it's really all about shipping volume - something we can't quite compete with.
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I completely understand. The Canadian shipping thing really bites. I can tell you this release isn't us gouging. This is an expensive piece to create. If you'd like, please e-mail me at [email protected] and let's see if we can come up with a creative solution to getting you a copy in Canada without killing you on the postage.
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Full transparency, I wish I had an update. It's still coming. Vinyl production is so all over the place. Every license is different, and this one has just been one of those licenses that moves so slow there honestly hasn't been any news to share. It's still happening. That's much I can say. And it's going to be good. But like some people are speculating, I would be prepared to wait for a little while longer. It's not going to just sneak up. We'll let you know as soon as we have a firm date.