beardinc Posted February 18, 2011 Share Posted February 18, 2011 anyone here have any problems with ordering from these guys? I ordered stuff way back in August, and after a month, got in touch with the guy, and i thought we had things worked out, and i expected another delay, but he stopped responding to my emails after October, and I just remembered all about it today. Kinda figure I'll never see those records and be out the cash. just curious if anyone else has ever had a problem with them? Quote Link to comment Share on other sites More sharing options...
themullet89 Posted February 18, 2011 Share Posted February 18, 2011 Nope, ordered from them twice before and it has always worked out fine for me! Quote Link to comment Share on other sites More sharing options...
weshallallbe Posted February 22, 2011 Share Posted February 22, 2011 I've been waiting on an order for 17 days. Was told I'd get a tracking number and still haven't. E-mailed today and haven't received a response. Moving in less than two weeks and getting nervous. Quote Link to comment Share on other sites More sharing options...
weshallallbe Posted February 24, 2011 Share Posted February 24, 2011 I've been waiting on an order for 17 days. Was told I'd get a tracking number and still haven't. E-mailed today and haven't received a response. Moving in less than two weeks and getting nervous. Still no response. Going to e-mail one more time and then file a paypal claim. Fucking bummer. Quote Link to comment Share on other sites More sharing options...
ericheartsu Posted February 25, 2011 Share Posted February 25, 2011 it's probably because some people involved with this label are fucking idiots. Quote Link to comment Share on other sites More sharing options...
apeman Posted February 25, 2011 Share Posted February 25, 2011 Got some damaged/unplayable records last summer. Silver Sprocket promised replacement copies, but they never showed up. Then no answer to emails. Way too late for a Paypal claim at that point. Quote Link to comment Share on other sites More sharing options...
porchlight Posted February 25, 2011 Share Posted February 25, 2011 it's probably because some people involved with this label are fucking idiots. I LOL'd Quote Link to comment Share on other sites More sharing options...
scottheisel Posted February 25, 2011 Share Posted February 25, 2011 it's probably because some people involved with this label are fucking idiots. LOL and QFT. Quote Link to comment Share on other sites More sharing options...
weshallallbe Posted February 25, 2011 Share Posted February 25, 2011 What a bummer. I've never had to file a dispute before. I know it's run out of a basement but 18 days with no update or reply is too long for me. Quote Link to comment Share on other sites More sharing options...
ericheartsu Posted February 26, 2011 Share Posted February 26, 2011 What a bummer. I've never had to file a dispute before. I know it's run out of a basement but 18 days with no update or reply is too long for me. so what. a business is a business no matter where it's run out of. Quote Link to comment Share on other sites More sharing options...
beardinc Posted February 26, 2011 Author Share Posted February 26, 2011 for me, the worst part is, at first they did respond to e-mails, and were actually cool about shit, so I figured things would get resolved. it seems like they decided to stop responding after the 45 days paypal allows to file a claim. When I tried to deal with it through my credit card, they told me because it is paypal, I have to deal with them, which is a load of BS. Quote Link to comment Share on other sites More sharing options...
ultracore Posted March 7, 2011 Share Posted March 7, 2011 While we are in fact fucking idiots (thanks Eric), I'm gonna get these sorted out for you guys. We send out a shit-ton of orders and I'm very bummed to hear about whatever went wrong and fell through the cracks with yours. I just sent direct messages beardinc, apeman and weshallallbe to get this sorted out asap. The new office is finally built with a dedicated mail-order area and staff to make sure things are back to running smoothly from here on out, and I'm anxious to make good on whatever problems anyone has had. Quote Link to comment Share on other sites More sharing options...
mclz Posted March 7, 2011 Share Posted March 7, 2011 I've ordered a few things in the past from Springman/SS and never had a problem. Is the user above Avi, if so I have a question. Quote Link to comment Share on other sites More sharing options...
weshallallbe Posted March 7, 2011 Share Posted March 7, 2011 Avi got ahold of me and we worked everything out. Looking forward to getting my package! Quote Link to comment Share on other sites More sharing options...
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