stevethehaus

Got my box set today, the box packaging itself was totally fine. Packaging is beautiful. So far I've only made it through Motorcade and like others have said the pressing is extremely noisy. "Haze of Love" and "You Part The Waters" have constant noise throughout. Will definitely be seeking out a replacement. First few songs sounded great so as long as that problem is corrected on another pressing it should be great.

The site specifically states that orders will go out in 48 hours. If they said orders will ship out a week later I wouldn't have thought twice about checking in on it. When the Cake website specifically goes out of it's way to justify the extra shipping expense by way of pointing out the tracking system and the website isn't able to offer me any way to actually track the whereabouts of my shipment I'm going to call into question what exactly I'm paying the extra expense for.

Did it ship according to their website or ship according to the tracking info? The website says it shipped on the 25th for me which is not accurate

What is the point of posting this? I'm simply trying to make sure my order has actually gone through and keeping others posted who are dealing with the same issues what I've been hearing. I've never dealt with customer service that is this misleading and inconsistent. $35 for shipping is A LOT of money and $100 (despite being a great deal) is STILL $100 any way you slice it. Maybe it's not a lot of money to you... who knows. No need to be condescending.

Hey guys, new poster here. I like many of you placed my order right when the link was posted and was updated to "shipped" status the next day. My tracking number doesn't reflect anything other than the label being created. Since Monday I have been offered repeated assurances that my package was just about to ship only to have it not ship. After expressing my frustration the person at customer service "talked to their manager" and told me that they had run out of packing boxes for the box sets and had just gotten new ones in and that my item would ship today. Still no update on the tracking end of things. It seems like the person running customer service is pretty out of the loop and they also don't seem to want to provide anything but one sentence answers. It's hard to say if they are overwhelmed with orders or if there is a much bigger problem that they are trying to bide their time with and cover up. Needless to say I am extremely disappointed that we paid $35 for supposed high quality shipping service and they don't seem to have their act together at all. There is a phone number and I will be calling them tonight.