OhBuoyancy

Maybe you guys are in the Bad Place?

To follow up with my own post about the purple copy of Brother, Sister. I contacted Scott Hatch from Burnt Toast Vinyl and he confirmed there is a purple pressing and there is now a dicogs entry for it https://www.discogs.com/mewithoutYou-Brother-Sister/release/10565644

SRC is by far the worst customer service experience I've had in many years. There are 4 employees (online and both retail stores combined) including the manager (owner?) who is never there but controls everything the people who are there do. The customer service number is a joke. We got someone to contact us by calling the Canadian retail location and sending messages Morse code. They had sent me a damaged item, made me send them different photos twice. The lone online customer service worker is also the one employee at the US store and took days to answer each email. When they decided they would bless me with a replacement, the album was out of stock but they didn't ask or offer credit or a refund, they just said it would ship as soon as they got more with no estimate of when. I asked for a refund. Then she started answering emails very quickly! We already shipped your replacement, when all they had done was made a label. Two days later a package actually shipped, "Oh look we just got one copy in!" Wait, I thought the story was you already shipped it? Funny how it was the same day my returned copy made it there (seriously).  
Sometime during the lying about shipping, I went ahead and filed a PayPal claim WHICH I LOST because the manager lied in his reply to the claim and used the original tracking number to prove they had shipped me something and paypal hadn't connected the emails I forwarded them with the claim. Then I had to appeal the ruling while the customer service is still telling me that this is a misunderstanding and she'll talk to her manager about a refund. Finally, I won the appeal and I will NEVER deal with them again. This took a month and a half BTW.
 
If I want an exclusive they have, I'll get it second hand, even if I end up paying more. It's worth it not to deal with them and to not give them any profit.