I have contacted them a bunch of times now. First I couldn't download anything at all. They wrote back to me and said all set, but I was only able to download Rize of the Fenix. So I wrote again, and they told me they fixed it and again it was all set. Again, all I could download was Rize. So I wrote again, this time attaching pictures of the vinyl cover, sticker on front, and the download card. They wrote back and said:
I am sorry, but I do not have an answer for you. I have escalated this ticket and will email you as soon as I know more. I will get back to you as quickly as I can.
So I have also gotten nowhere.