thomas Posted October 24, 2008 Share Posted October 24, 2008 So a few weeks back I got a copy of Braid - Age of Octeen in the mail and it came warped, guy offered me a refund to send it back and today I get this message; "Hey. I got the record in the mail two days ago. I've already written ebay with suggestions on how to proceed and they've suggested that we try our best to work it out. The sleeve now has a tear across the top of it at least three inches long. I know that was not there when I shipped the record. I also notice the warp that you mentioned. I find it hard to believe that I missed that while listing the item. I'm not suggesting that you did either. Maybe the warp occurred during shipping the first time and maybe the tear occurred during shipping this last time. I don't know. I was prepared to refund you the full amount, but I can't accept this item now in worse condition. I'm suggesting that I refund you $19.50 which is half the cost of the record plus the original shipping charge and half of the most recent shipping cost." What should I do? I shipped it outside the sleeve, so usps really fucked it up good I guess. It seems shitty to only give me half a refund for a split seem. Quote Link to comment Share on other sites More sharing options...
silentgods Posted October 24, 2008 Share Posted October 24, 2008 Deadly death ninjas. Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted October 24, 2008 Share Posted October 24, 2008 Was that three inch tear not there originally? Demand pics of everything. Quote Link to comment Share on other sites More sharing options...
thomas Posted October 24, 2008 Author Share Posted October 24, 2008 There was no tear on it, but the top was a bit worn when I got it. Quote Link to comment Share on other sites More sharing options...
dntheman1 Posted October 24, 2008 Share Posted October 24, 2008 Even if the seller provided pics, that doesn't necessarily prove he didn't just tear the cover so that he wouldn't be out the full cost. I'm not saying it wasn't the shipping that did it, but I'm not sure pictures would prove much. Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted October 24, 2008 Share Posted October 24, 2008 By tear does he mean "split seam"? Again, I'd ask for pictures. It seems improbable that the seam split in transit if you took the record out of the sleeve before shipping it. Quote Link to comment Share on other sites More sharing options...
kouka Posted October 24, 2008 Share Posted October 24, 2008 he seems pretty reasonable and rational to me.. He's saying it wasn't warped when he sent it (so that could be the fault of the USPS) in which case it's tough shit for you, unfortunately. And same for him, since he didn't ask for insurance to send it back, the tear is tough shit for him. I'd take the 1/2 refund, opt for insurance (or at least convey how well you'd like it packed) next time, and buy it when Polyvinly eventually represses it. Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted October 24, 2008 Share Posted October 24, 2008 Even if the seller provided pics, that doesn't necessarily prove he didn't just tear the cover so that he wouldn't be out the full cost. I'm not saying it wasn't the shipping that did it, but I'm not sure pictures would prove much. I'm thinking the guy is full of shit. Quote Link to comment Share on other sites More sharing options...
dntheman1 Posted October 24, 2008 Share Posted October 24, 2008 Even if the seller provided pics, that doesn't necessarily prove he didn't just tear the cover so that he wouldn't be out the full cost. I'm not saying it wasn't the shipping that did it, but I'm not sure pictures would prove much. I'm thinking the guy is full of shit. He may or may not be, but I'm just thinking getting pictures wouldn't prove too much in the case of a tear. Quote Link to comment Share on other sites More sharing options...
Duff Posted October 24, 2008 Share Posted October 24, 2008 Was that three inch tear not there originally? Demand pics of everything. i would definitely ask for pictures. if you have pictures before you returned it i would show him as proof you didnt fuck it up more. if he said he would refund you before shipping it back its kind of dicky of him not to hold up his end of the bargin for damage you didnt cause. Quote Link to comment Share on other sites More sharing options...
thomas Posted October 24, 2008 Author Share Posted October 24, 2008 Well if I take the partial refund, it was pretty much pay for the 2nd copy of it I bought (only like $1.50 short). So I'm really not sure, this whole thing seems stupid. Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted October 24, 2008 Share Posted October 24, 2008 I guess I don't understand what the guy is saying. Does he refund you half and then keep the record or is he saying you damaged his record now you have to suck up half of it and he keeps it? Quote Link to comment Share on other sites More sharing options...
thomas Posted October 24, 2008 Author Share Posted October 24, 2008 He is keeping it, and only giving me half of my money back. Quote Link to comment Share on other sites More sharing options...
Duff Posted October 24, 2008 Share Posted October 24, 2008 this might seem obvious but does it say in his listing "not responsible for lost or damaged items in the mail" if it doesnt you might be able to use that for a full refund if you want to go that route. Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted October 24, 2008 Share Posted October 24, 2008 He is keeping it, and only giving me half of my money back. That's bullshit. He should send you the record back. Did you pay via Paypal? Quote Link to comment Share on other sites More sharing options...
googlemyass Posted October 24, 2008 Share Posted October 24, 2008 fuck this guy. fuck ebay. fuck paypal. Quote Link to comment Share on other sites More sharing options...
akross Posted October 24, 2008 Share Posted October 24, 2008 If this guy gets to keep the record, he should send you all your money back, that is the point of the "return for refund"... Quote Link to comment Share on other sites More sharing options...
thomas Posted October 24, 2008 Author Share Posted October 24, 2008 I just took the half refund. I had no pictures of the jacket before I shipped it back to prove I did not fuck it up. No matter what I do it will be a long and draw out process and I don't have the patience for it right now. I'm done with ebay for a bit I think, only because I've had problems with the last few things I've bought. Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted October 24, 2008 Share Posted October 24, 2008 That is so wrong on so many levels. I'm sorry, dude. Quote Link to comment Share on other sites More sharing options...
thomas Posted October 24, 2008 Author Share Posted October 24, 2008 Yeah, it sucks, and stuff like that happens, but I really don't think I'd win in a paypal claim without the before pictures. Atleast I am getting enough back to pay for another copy of it. Quote Link to comment Share on other sites More sharing options...
Duff Posted October 25, 2008 Share Posted October 25, 2008 this is why i use my amex card for all online stuff. if bullshit like this happens i call them up, explain the situation or problem and they usually credit my account of remove the charge from my account. its much easier than filing ebay or paypal claims because amex does all the dirty work for you. Quote Link to comment Share on other sites More sharing options...
sonix Posted October 25, 2008 Share Posted October 25, 2008 thats weeeak -1 to that guy. Quote Link to comment Share on other sites More sharing options...
thomas Posted October 25, 2008 Author Share Posted October 25, 2008 this is why i use my amex card for all online stuff. if bullshit like this happens i call them up, explain the situation or problem and they usually credit my account of remove the charge from my account. its much easier than filing ebay or paypal claims because amex does all the dirty work for you. Yeah my dad did this with his chase card. He got a fish tank off a seller, and they forgot to secure the bottom so it arrived shattered and the place went out of business so chase some how got him his money back. Quote Link to comment Share on other sites More sharing options...
thomas Posted October 25, 2008 Author Share Posted October 25, 2008 So far, no partial refund. If I don't see it by Monday, I am filing a claim. Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted October 25, 2008 Share Posted October 25, 2008 You need to file your calm within a month. I'd do it now and I'd actually try to get the whole thing back, minus shipping. Quote Link to comment Share on other sites More sharing options...
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