icecream Posted March 29, 2011 Share Posted March 29, 2011 From my email: IF YOU PURCHASED FROM KINGS ROAD USA: Please go to the URL: http://www.kingsroadmerch.com/tomwaits-vinylexchange and enter your ORDER # and EMAIL ADDRESS that you used to make the order. This will allow you to select which records you would like replaced and create a request. You will receive new VINYL shipped in a white sleeve when product is finished. You will not be sent a new cover as those didn’t have pressing errors. IF YOU PURCHASED FROM KINGS ROAD EUROPE: Please email [email protected] with the title “TOM WAITS VINYL EXCHANGE” with your order number and titles you would like to replace. IF YOU PURCHASED FROM A RECORD STORE: Please contact Rhino & WEA directly via email at [email protected] to arrange an exchange. Return Requests will be taken until Monday April 18th, 2011 so we can order replacements. The time frame on this replacement is still being determined. New acetates have been approved by Gavin and test presses are currently in motion for Tom’s approval. Once approved, pressing could take another 4-6 weeks. When we have more information, we will notify all of those who request a replacement on what to expect and when. But just know that proper resolution of this will be handled at no cost to you should you want this resolved. This was a project that we here and the Waits family were very excited to make happen. For Tom as an artist, audio quality and fidelity are his main concern. For everyone else involved on a personal and professional level, we stand by quality of what we sell, even if we don’t manufacture it ourselves. You ordered a very special set of records and from the perspective of someone who has heard the intended audio in Gavin Lurssen’s studio, we expect THAT to be what is on the record. I want to make sure you know how seriously we take resolving such a complicated situation because when Blue Valentine, Foreign Affairs and Heartattack & Vine receive the same treatment, you should know that you can buy in confidence knowing that we all stand by the product, its quality, and its fidelity. And regardless of what happens, please know our team here will resolve this issue for you as fast as we can. On behalf of the Waits, our customer service staff, and everyone involved, thank you for your support and patience. Karl Hensel General Manager Kings Road Merch. I think it's awesome they are doing this, too bad couldn't have done this with all the epitaph re-issues (nofx,bad religion). also good to hear about the other re-presses. Quote Link to comment Share on other sites More sharing options...
suchashorttime Posted March 29, 2011 Share Posted March 29, 2011 is there an echo in here? Quote Link to comment Share on other sites More sharing options...
icecream Posted March 29, 2011 Author Share Posted March 29, 2011 oops didn't see the other post Quote Link to comment Share on other sites More sharing options...
suchashorttime Posted March 29, 2011 Share Posted March 29, 2011 Quote Link to comment Share on other sites More sharing options...
mcpherson123 Posted March 29, 2011 Share Posted March 29, 2011 You've got Cerebral Lolzy... I just came up with that. Quote Link to comment Share on other sites More sharing options...
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