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International Shipping Problem


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So I sold a bunch of records on ebay back in November. Dude in Norway wins a few, takes a lil bit to pay but finally does and I ship it out right away with a simple customs form and all. Done this a bunch of times with no problem. Wife comes home today and finds the package in our mailbox. Apparently the package made in to Norway, but the address was crossed with a faint X and marked with a return sticker. Has this happened to anyone before? Thought I'd ask before I take action.

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If you wrote the address in a wrong way, then it's your fault and you should cover the cost to ship it again.

Now, if he moved and he didn't told you/give you his new address, then it's his fault and he should pay for shipping again.

Wrote the address exactly as it appeared on the paypal screen. Just compared it again now.

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If Norway's postal service is anywhere as good as Sweden's, then they should have no problem delivering to a address written from paypal, and if he moved he should have forwarded. He pays new shipping, I say.

Yeah I'm leaning towards let me know what the correct address is and I'll send it if you pay new shipping. Otherwise I'll refund him. Thankfully the records seem ok so I'm whole.

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