I liked them back in the day because they had harder to find CDs, shirts, and eventually were decent on their vinyl exclusives at first. They had pretty good customer service, and a decent platform to track and add to your orders. I preferred more sales over their rewards system, but they also allowed for user reviews for n00bs in the punk music game who had no idea what was going on.
Now it seems that they're in over their heads with a bunch of shit and are making excuses making it seem like they're trying to do right when they're not. I e-mailed them about the 88 Fingers Louie record that they said they shipped but didn't. It's one thing to never get around to an order but to lie about shipping and say nothing? Nah...I'm done. Filed my first Paypal claim and won in a span of two weeks.