adammuzzy Posted April 7, 2012 Share Posted April 7, 2012 So on march 8th I sent some walking dead trade paperbacks with delivery confirmation. Now last week in the mail I got a letter saying the package got ripped open and the books were lost. I sent in the form with it and hopefully they can find them. But the buyer opened up a claim. I have the delivery confirmation number posted, but since he didnt receive the item will I have to refund the money even though I did everything in my power to make sure he got them? Quote Link to comment Share on other sites More sharing options...
Guest Posted April 7, 2012 Share Posted April 7, 2012 Paypal sucks, they always side with the buyer, regardless of the circumstances. Quote Link to comment Share on other sites More sharing options...
scottheisel Posted April 7, 2012 Share Posted April 7, 2012 If the USPS has admitted fault, you shouldn't be held liable. Quote Link to comment Share on other sites More sharing options...
adammuzzy Posted April 7, 2012 Author Share Posted April 7, 2012 Yea they already held the money so I had to pay it back when I wanted to buy something but it would be nice to see it reappear in my account. Quote Link to comment Share on other sites More sharing options...
kyleevanswastaken Posted April 8, 2012 Share Posted April 8, 2012 Paypal claim question cliff's notes version: buyer? winner. seller? loser. Quote Link to comment Share on other sites More sharing options...
shenanigans Posted April 8, 2012 Share Posted April 8, 2012 call them. tell them what happened. they may say you didn't pack it well enough and it's your fault. they may give you the money back. what does USPS say? your fault for packaging? or they're fault for throwing shit? Quote Link to comment Share on other sites More sharing options...
fourfourtwo Posted April 9, 2012 Share Posted April 9, 2012 I've never lost a paypal claim as a seller (and I've had 4 or 5). Signature confirmation + Insurance up to $250 only costs like $3. Better safe than sorry. Quote Link to comment Share on other sites More sharing options...
adammuzzy Posted April 9, 2012 Author Share Posted April 9, 2012 call them. tell them what happened. they may say you didn't pack it well enough and it's your fault. they may give you the money back. what does USPS say? your fault for packaging? or they're fault for throwing shit? Here's the funny part there, I had the books wrapped up in That brown paper and I was also going to throw it in one of those bubblewrap envelopes they sell at the post office an the lady there was like "you don't have to pay for that, just ship it like that" So I took her word for it and look what happens. What I don't get is how could they not find them if the package did infect rip open. I guarantee they're on some postal workers coffee table right now... Quote Link to comment Share on other sites More sharing options...
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