museummouth Posted July 20, 2013 Share Posted July 20, 2013 Okay, I apologize in advance if this is really long, but here it goes. I ordered a Pro-ject Debut Carbon from Musician's Friend on July 1st. I received it on July 5th and opened it eagerly to find that it had a huge crack on the bottom half. It looked like someone tried to saw through half of it. I immediately went to their website and opened a return item case, printed a label and took it to UPS and dropped it off. Later that night, about 6 hours later, I received an order cancellation email saying they cancelled my order (?) I also got an email with an additional tracking label, which made no sense to me since I already printed one from their site and shipped it. I emailed them about the cancellation and they just said it was a mistake and the return was set up fine. About a week later on July 11th, I still didn't receive my return so I contacted them and was told that I just had to wait. They blamed it on UPS. The main issue stems from the fact that since they sent my a second shipping label, they have no copy of my original and therefore they have tracking on it. UPS wouldn't do anything for me without a tracking number so that was no luck. July 12th I tried to contact them again and they say that they received my item and are processing it. Hours later they tell me it was a mistake and they didn't receive it. July 14th they tell me they're going to contact the warehouse and see if they received any items that haven't been processed yet. Say I will be contacted soon... I never got contacted July 16th I spoke to a supervisor who tells me they will do a UPS trace on my item and watch my account every day and update me ASAP. No response July 19th I contact them again, they say that the warehouse never got contacted before now and they'll contact them now. They also say that a UPS trace was never done and can't be without a tracking number. I contacted them later tonight, with every single email and response printed out in front of me and was on the phone for over an hour with a manager. Now they're saying the site doesn't generate labels by itself. This is as I am looking at the page that generates shipping return labels. So I had to send this guy screen shots of the entire process and he tells me he'll look it over and call me back on monday. Can anybody give me any advice on what I should next? It's been over 2 weeks since I've sent it back and I followed their exact instructions on how to return things. Their employees have even admitted to me that it was a mistake on their part to send a second label. I just am so frustrated at this point and don't know what to do. Quote Link to comment Share on other sites More sharing options...
steventangent Posted July 20, 2013 Share Posted July 20, 2013 I wish I had something more useful to say than holy Christ musicians friend sucks when it comes to shit like this. If you don't get any action, try bugging them over twitter or hassling their executives. Quote Link to comment Share on other sites More sharing options...
hipsterasfolk Posted July 20, 2013 Share Posted July 20, 2013 File a claim via your bank/CC company? Works every time! Quote Link to comment Share on other sites More sharing options...
museummouth Posted July 20, 2013 Author Share Posted July 20, 2013 File a claim via your bank/CC company? Works every time! How would I go about that? Quote Link to comment Share on other sites More sharing options...
konk Posted July 20, 2013 Share Posted July 20, 2013 There wasn't a UPS tracking number on the label or you didn't record it? Maybe UPS still has it. Quote Link to comment Share on other sites More sharing options...
museummouth Posted July 20, 2013 Author Share Posted July 20, 2013 There wasn't a UPS tracking number on the label or you didn't record it? Maybe UPS still has it. I didn't record it. I thought they would have a copy of it on my account on their site. But it seems like they erased it when they sent me the second label. I tried calling UPS but they are extremely rude to talk to and refuse to even hear my story if I don't have a tracking number. Quote Link to comment Share on other sites More sharing options...
konk Posted July 20, 2013 Share Posted July 20, 2013 I can imagine. Best of luck to you dude. I think you'll be okay though. UPS will either give it back or ship it and MF will send you a new one when they get it. Quote Link to comment Share on other sites More sharing options...
Shitty Rambo Posted July 20, 2013 Share Posted July 20, 2013 Call and speak with a manager every day until they finally ship you a replacement. If possible install a call recording app on your phone and keep them all in case they try and screw you over. I've never had issues with MF before but I wouldn't put it passed them. Quote Link to comment Share on other sites More sharing options...
chrisapple Posted July 20, 2013 Share Posted July 20, 2013 How would I go about that? This. Call your bank and ask. Different banks have different procedures for this stuff. Quote Link to comment Share on other sites More sharing options...
seangj Posted July 20, 2013 Share Posted July 20, 2013 How would I go about that? Just call the number on the back of your card and explain to them what is happening. Quote Link to comment Share on other sites More sharing options...
museummouth Posted July 21, 2013 Author Share Posted July 21, 2013 So here's a bit of an update: Still waiting for the manager to get to me on Monday about the screen shots I sent him. If he's still confused by it I'll have to generate a new label while he is on the phone with me and somehow send him pictures to show him that their system generates labels without keeping track of them. I also tried to check with UPS today to see if somehow the package didn't get sent. I first tried calling the store I dropped it off at, and they didn't answer. I called about 5 times over a 20 minute period. Then I tried calling some more and their line went straight to voicemail. It's like they turned their phone off because they were getting annoyed by it ringing. So I go to the store and the rudest employee I have ever met in my life tells me they can't do anything. They said there is no way it would be in their store still and everything gets shipped out. He was a complete ass. Quote Link to comment Share on other sites More sharing options...
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