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MicLima

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Posts posted by MicLima

  1. FYI...

     

     

     

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    Hello,
     
    We wanted to share an update on the shipping details for Final Symphony and Symphonic Fantasies Tokyo and apologise for the delay on US orders.
     
    We’ve been trying to get an update out for sometime and have been responding to requests on social media and via our customer support, however, we wanted to hold off on an official message until we had firm details.
     
    The stock was shipped from our pressing plant in Germany to the US on 16th December and arrived on 27th December (slightly longer than usual due to the holiday season). However, the plant shipped the stock alongside 8,600 other vinyl records for another company in one order (We’re not sure why or how this happened and have been informed this was a one off mistake).
     
    Due to the mix up the stock has been stuck in customs since 23rd December and we have been working every day to get the issue resolved. There have been several companies involved in clearing the multiple stock items within the shipment, which is what has caused the delay.
     
    We now finally think the problem is resolved and the stock should now be on-route to our warehouse in the US. We hope to receive the stock by the end of the week/early next week and will ship all US orders immediately.
     
    Again, we apologise for the delay. We work very hard to stick to our shipping estimates and 90% of our products have shipped on time. This appears to be a one-off mix up from the plant and we have done everything in our power to get the products cleared as quickly as possible.
     
    We have also spoke to the plant to ensure this doesn’t happen again and are now working with a new dedicated customs clearance team to ensure a smoother transit in the future.
     
    We thank you for your patience and know you won’t be disappointed with the final product when it arrives.
     
    Thanks again from all the team at Laced and if you have any further questions, please don’t hesitate to contact us on [email protected]
     
    Many thanks,
    The Laced Records Team.
  2. 22 minutes ago, thievedrelic said:

    FYI, I emailed Laced Records because I hadn't heard anything on my Final Symphony order:

     

    "I sincerely apologize that you have not received your order yet. Unfortunately, the Final Symphony vinyl albums are currently being held by U.S. Customs. Your order is still valid in our system. Our management is currently working diligently to get the shipment released from customs so we can get them at our warehouse. 

    Once they arrive, we will begin shipping the albums. When your order ships, you will receive a shipping confirmation email with the tracking information. I realize that this is a frustrating situation, and we thank you for your patience and understanding in this matter."

    Yep, I got the same email, just came in to post that.

     

    Hopefully they can get it cleared up.

  3. On 12/15/2016 at 3:41 PM, jhulud said:

    Yes. It's still good. This current thread is actually a second one started by the label itself, Robotic Empire, as it's their release. That one in the HH webstore is the color/variant exclusive for the band and HH and thusly in HH's webstore.

     

     

     

    On 12/16/2016 at 5:13 PM, ethereal said:

    130 left

    Thanks guys.

     

    On another note, I emailed Robotic Empire about their splatter variants to see what exactly the combination would be.  Will update when I hear back.

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