bobpaul Posted July 15, 2014 Share Posted July 15, 2014 Forgot about the original press...dammit. Damn that original press. I'll never find a copy for a decent price. I check ebay compulsively when I have the time, and the original press came up on ebay for 30 dollars free shipping. it was amazing. i danced around my house for a good 5 minutes. Quote Link to comment Share on other sites More sharing options...
CosmicFade Posted July 15, 2014 Share Posted July 15, 2014 Agggggh, damn. Hopefully I can snag one for cheap. Not thrilled with the $100+ prices on discogs. Quote Link to comment Share on other sites More sharing options...
GalacticMelt Posted July 15, 2014 Share Posted July 15, 2014 Another masterpiece by Mr. Haley !! Quote Link to comment Share on other sites More sharing options...
toomanyrecords Posted July 17, 2014 Share Posted July 17, 2014 Is Ghostly particularly bad at responding to issues? My Tobacco jacket was almost totally unglued on top so I asked for a replacement - they said they'd update me.. that was a few weeks ago. A few days ago sent them an email about my In Decay being warped and no response Quote Link to comment Share on other sites More sharing options...
distinctlydustin Posted July 17, 2014 Share Posted July 17, 2014 Mine should arrive tomorrow. Quote Link to comment Share on other sites More sharing options...
erthan Posted July 17, 2014 Share Posted July 17, 2014 Is Ghostly particularly bad at responding to issues? My Tobacco jacket was almost totally unglued on top so I asked for a replacement - they said they'd update me.. that was a few weeks ago. A few days ago sent them an email about my In Decay being warped and no response My purple Wave 1 sounds really bad, like constant crackling throughout one side, unlistenable. I emailed them right after i got it asking if i could exchange it even for a black copy and I was CC'ed on an email to someone else asking if it were possible and I never got a response. I ended up sending another email a few months later and they never responded. Quote Link to comment Share on other sites More sharing options...
CosmicFade Posted July 17, 2014 Share Posted July 17, 2014 Is Ghostly particularly bad at responding to issues? My Tobacco jacket was almost totally unglued on top so I asked for a replacement - they said they'd update me.. that was a few weeks ago. A few days ago sent them an email about my In Decay being warped and no response Honestly, yeah, they are. I emailed them two years ago because I had bad seam splits with my Galactic Melt and it took forever to get a response. When I finally was in touch with someone there, he didn't really come off as very helpful. Keep pestering them though until you get what you want. Quote Link to comment Share on other sites More sharing options...
Aych Posted July 17, 2014 Share Posted July 17, 2014 I've only ever had to contact Ghostly about an issue once, when my mail carrier had bent my copy of the second pressing of Galactic Melt to fit it into my mailbox, but they responded to my email and sent me another copy within a week. I don't think they're necessarily bad at responding to issues, they're just inconsistent. Quote Link to comment Share on other sites More sharing options...
Derek™ Posted July 18, 2014 Share Posted July 18, 2014 I've only ever had to contact Ghostly about an issue once, when my mail carrier had bent my copy of the second pressing of Galactic Melt to fit it into my mailbox Ah, goddammit. Right after reading this post - almost on cue - my In Decay showed up on my doorstep. You know how you can sometimes inspect a package, and some of the creases on the mailer itself, and just know that the record inside is fucked? That's what happened today. Nice line / "corner" crease that runs a good 7" across the mailer. Opened it up with weary optimism and sure enough, both bottom corners are totally folded. I'm usually not one to bitch about a corner ding or whatever, but "US Media Mail" shipping was $6.21 on this. Approximately twice as much as it costs to actually ship Media Mail. I've never had an issue with their packaging before, but those few extra dollars definitely didn't go to additional packaging material. I doubt that a cardboard sandwich would've prevented all the damage and creasing, but that paper grid-wrap thing certainly didn't do much. Quote Link to comment Share on other sites More sharing options...
Aych Posted July 18, 2014 Share Posted July 18, 2014 Ah, goddammit. Right after reading this post - almost on cue - my In Decay showed up on my doorstep. You know how you can sometimes inspect a package, and some of the creases on the mailer itself, and just know that the record inside is fucked? That's what happened today. Nice line / "corner" crease that runs a good 7" across the mailer. Opened it up with weary optimism and sure enough, both bottom corners are totally folded. I'm usually not one to bitch about a corner ding or whatever, but "US Media Mail" shipping was $6.21 on this. Approximately twice as much as it costs to actually ship Media Mail. I've never had an issue with their packaging before, but those few extra dollars definitely didn't go to additional packaging material. I doubt that a cardboard sandwich would've prevented all the damage and creasing, but that paper grid-wrap thing certainly didn't do much. Damn, that sucks. I've been curious about the grid-wrap thing as well, in terms of its effectiveness. I know they haven't been using it for very long, but if peoples' shit keeps getting bent, it's probably not serving its purpose very well. Quote Link to comment Share on other sites More sharing options...
Derek™ Posted July 18, 2014 Share Posted July 18, 2014 Damn, that sucks. I've been curious about the grid-wrap thing as well, in terms of its effectiveness. I know they haven't been using it for very long, but if peoples' shit keeps getting bent, it's probably not serving its purpose very well. Yeah, I've always been a little skeptical as well. I think it'd work great in conjunction with a cardboard slab or two. This is probably my fourth record from their webstore, but only the first damaged one. Maybe I got lucky in the past? Already shot them an e-mail, but copied it into a notepad just in case persistence is necessary. Quote Link to comment Share on other sites More sharing options...
distinctlydustin Posted July 18, 2014 Share Posted July 18, 2014 Mine arrived mint. Listening now. Quote Link to comment Share on other sites More sharing options...
erthan Posted July 18, 2014 Share Posted July 18, 2014 Got mine, the jacket is about as good as any non-gatefold 2xLP I've ever had. Sounds real good. Quote Link to comment Share on other sites More sharing options...
distinctlydustin Posted July 18, 2014 Share Posted July 18, 2014 Mine sounds great. Quote Link to comment Share on other sites More sharing options...
toomanyrecords Posted July 18, 2014 Share Posted July 18, 2014 Ghostly got back to me and is sending a replacement. Ace. Quote Link to comment Share on other sites More sharing options...
Derek™ Posted July 19, 2014 Share Posted July 19, 2014 Ghostly got back to me and is sending a replacement. Ace. That makes one of us so far. What day / time did you contact them? Should I expect to wait ~a week before a response? Quote Link to comment Share on other sites More sharing options...
toomanyrecords Posted July 19, 2014 Share Posted July 19, 2014 That makes one of us so far. What day / time did you contact them? Should I expect to wait ~a week before a response? It was only three days ago actually Quote Link to comment Share on other sites More sharing options...
bobpaul Posted July 19, 2014 Share Posted July 19, 2014 I also contacted Ghostly and informed them there was a 6 inch tear on the top, almost coming off the sleeve. It was pretty bad. They responded immediately and said they'd replace it. I was only requesting another sleeve, but I think they're shipping me everything again. I love Ghostly. Quote Link to comment Share on other sites More sharing options...
Aych Posted July 30, 2014 Share Posted July 30, 2014 Bump for CT's new webstore, a separate entity from the Ghostly Store, complete with a bunch of rad shirts and a few accessories. The prices for the shirts are surprisingly decent, too. https://secure.kingsroadmerch.com/com-truise/ SpazzyMcGee 1 Quote Link to comment Share on other sites More sharing options...
HoneyFrosted Posted July 30, 2014 Share Posted July 30, 2014 Bump for CT's new webstore, a separate entity from the Ghostly Store, complete with a bunch of rad shirts and a few accessories. The prices for the shirts are surprisingly decent, too. https://secure.kingsroadmerch.com/com-truise/ where's my com truise cassettes Quote Link to comment Share on other sites More sharing options...
Derek™ Posted July 30, 2014 Share Posted July 30, 2014 Still waiting on my aforementioned replacement, but Ghostly got back to me 3-4 days after my first e-mail. All it took was a second (friendly) message - since it was mentioned in this thread that persistence is key - and they immediately responded to it, apologizing for the lack of a reply. They also said they'd send an entire new copy my way, even though I'm only really after the jacket. Excellent customer service, and my concerns have subsided. Fingers are crossed that the replacement shows up in better shape than the first one. If so, I may have an orange copy to raffle off in the very near future. Rapidfiretollbooth 1 Quote Link to comment Share on other sites More sharing options...
toomanyrecords Posted July 30, 2014 Share Posted July 30, 2014 My orange replacement was also warped lol I give up Rapidfiretollbooth 1 Quote Link to comment Share on other sites More sharing options...
Rapidfiretollbooth Posted July 30, 2014 Author Share Posted July 30, 2014 My orange replacement was also warped lol I give up Fuck thats rough.. Sorry to hear that. One of the best purchases Ive made this year. Now I have to decided about seeing either Com Truise or Minus the Bear in October... Quote Link to comment Share on other sites More sharing options...
Derek™ Posted January 30, 2015 Share Posted January 30, 2015 They also said they'd send an entire new copy my way, even though I'm only really after the jacket. Excellent customer service, and my concerns have subsided. Fingers are crossed that the replacement shows up in better shape than the first one. If so, I may have an orange copy to raffle off in the very near future. So this was July 29th. My replacement copy never showed up, so I gave up. They also stopped responding to my inquiries after a couple of weeks, so I just let it go. Yesterday - as in January 28th, 2015 - I received a package from Ghostly. No shipping confirmation or other e-mail notification. Knowing that I hadn't pre/ordered anything from them, I was a little curious as to what it could be. But as I was unboxing it, I thought to myself "Wouldn't it be great if this was my Com Truise replacement?" And sure enough; it was. A mint condition copy in pristine shape. Slid it open to reveal black vinyl, so I'll just be swapping the jacket and either gifting the replacement to a friend, or selling it for the cost of shipping here at VC. What a delayed resolution, though... and without any prodding or inquiries from me, since August of last year. Quote Link to comment Share on other sites More sharing options...
Aych Posted February 3, 2015 Share Posted February 3, 2015 That's one of the most bizarre things I've ever heard about Ghostly's customer service. They're always so on point when I've had issues in the past, but it's great that they ended up sending your replacement, albeit a few months late, haha. Quote Link to comment Share on other sites More sharing options...
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