dynamitekid Posted August 2, 2008 Share Posted August 2, 2008 I placed an order with them back in June and they still haven't shipped it. I have e-mailed them a few times with no response. I want to cancel my order but I don't know how. help? Quote Link to comment Share on other sites More sharing options...
jacobe Posted August 2, 2008 Share Posted August 2, 2008 West Aspen? I have they fucked up 2 orders (shorted me records both times) and never responded, attempted to file paypal claim and got the "not possible with this merchant" Quote Link to comment Share on other sites More sharing options...
takingchase Posted August 2, 2008 Share Posted August 2, 2008 if its west aspen I placed an order through them, I don't remember what for. I think drive thru is through them. If its drive thru then I've placed two orders with them and had no problems. Quote Link to comment Share on other sites More sharing options...
wannabepunktony Posted August 2, 2008 Share Posted August 2, 2008 I've bought from them for Drive-Thru records a few times in the past with no issues, but I did get the feeling that West Aspen was one of those customer service barren wastelands just from the way they have their info listed. Quote Link to comment Share on other sites More sharing options...
jhulud Posted August 2, 2008 Share Posted August 2, 2008 Only time I dealt with was when they "found" copies of NFG Sticks and Stones. Placed the order and arrived quickly. Not in an LP mailer but they were OK. Quote Link to comment Share on other sites More sharing options...
timwt Posted August 2, 2008 Share Posted August 2, 2008 I've ordered a bunch of records from the Drive Thru site multiple times and have had no problems. They don't use LP mailers like jhulud said, so if you ever order records there buy in bulk so they fit better. Quote Link to comment Share on other sites More sharing options...
Duff Posted August 2, 2008 Share Posted August 2, 2008 Only time I dealt with was when they "found" copies of NFG Sticks and Stones. Placed the order and arrived quickly. Not in an LP mailer but they were OK. if i remember right shipping was 9 dollars too. the whole "found" thing was drive thru's fault. they've had extra copies of most of their vinyl lying around but they never posted it in their store. when it used to be hosted through drive thru's own site they took down the section for vinyl and it took them a while to put it up on their new west aspen page. just laziness on their part. i emailed them asking if they had any of their vinyl left and they said yes but call them to place an order, this was almost a year ago now. i never got around to calling them. Quote Link to comment Share on other sites More sharing options...
billy3275 Posted August 14, 2008 Share Posted August 14, 2008 Sorry for reviving this thread but is anyone else having problems with west aspen merch? It's been a week and a half and my orders are still not getting shipped. I emailed them 3 times and no reply Quote Link to comment Share on other sites More sharing options...
timwt Posted August 14, 2008 Share Posted August 14, 2008 A week and a half isn't really that long. Wait it out a little longer before you email them more. Quote Link to comment Share on other sites More sharing options...
jhulud Posted August 14, 2008 Share Posted August 14, 2008 That's OK...I placed an order w/ another label/merch on 7/7 w/ priority mail and still nothing. Quote Link to comment Share on other sites More sharing options...
dynamitekid Posted August 14, 2008 Author Share Posted August 14, 2008 post a paypal claim. that got my records here real quick. Quote Link to comment Share on other sites More sharing options...
thomas Posted August 14, 2008 Share Posted August 14, 2008 I ordered some Drive Thru Stuff through them, and it took like 2 months to get the records. Quote Link to comment Share on other sites More sharing options...
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