wursty Posted July 22, 2014 Share Posted July 22, 2014 Just got my blue/black copy yesterday and i'm having skipping issues almost once per song. First time i've had issues with a brand new record. Gave it a solid cleaning with the brush I have but still no luck. Anyone else have this experience? Same, do you notice the arm moving side to side during play like the record is off center? Edit: Commented on a facebook post about the album and let them know, they said they would switch it out. Quote Link to comment Share on other sites More sharing options...
fartnokor Posted July 22, 2014 Share Posted July 22, 2014 That is exactly what happens, I thought it might just need a little extra pressure from the counterweight but nope. Looks like your comment may have been removed. I will try and email them directly and reference this thread. Quote Link to comment Share on other sites More sharing options...
wursty Posted July 23, 2014 Share Posted July 23, 2014 That is exactly what happens, I thought it might just need a little extra pressure from the counterweight but nope. Looks like your comment may have been removed. I will try and email them directly and reference this thread. Lame, they did remove it, guess so it doesn't discourage people buying the album. I'm waiting to see if anyone else has this problem. Tonight I'll probably make a video comparing the needle movement from this album to another one. Quote Link to comment Share on other sites More sharing options...
fartnokor Posted July 23, 2014 Share Posted July 23, 2014 I purchased mine from https://nosleeprecords.com/ and used their crummy email form to hit them up, but no response yet. Quote Link to comment Share on other sites More sharing options...
matt Posted July 23, 2014 Share Posted July 23, 2014 I purchased mine from https://nosleeprecords.com/ and used their crummy email form to hit them up, but no response yet. You contacted us about an hour ago. You should receive a response back soon, please hold tight. Lame, they did remove it, guess so it doesn't discourage people buying the album. I'm waiting to see if anyone else has this problem. Tonight I'll probably make a video comparing the needle movement from this album to another one. Social media and message boards aren't the appropriate places to contact someone with an issue. I'm more than happy to resolve problems and things typically move along a lot faster to those who hit us up directly via email. throwgncpr 1 Quote Link to comment Share on other sites More sharing options...
fartnokor Posted July 23, 2014 Share Posted July 23, 2014 Thanks for the response and handling this matter so well! Definitely beating the shit out of comcast on the customer service side of things!!!! If your records show I contacted you an hour ago it might be the email form as it was yesterday afternoon that I sent it in. (sorry to call it crummy by the way, I just hate those things and prefer direct email, which I now see is in the order confirmation and should have gone that route in the first place!) Quote Link to comment Share on other sites More sharing options...
wursty Posted July 23, 2014 Share Posted July 23, 2014 You contacted us about an hour ago. You should receive a response back soon, please hold tight. Social media and message boards aren't the appropriate places to contact someone with an issue. I'm more than happy to resolve problems and things typically move along a lot faster to those who hit us up directly via email. Sent a message through the contact page, thanks for the help man! Quote Link to comment Share on other sites More sharing options...
fartnokor Posted July 25, 2014 Share Posted July 25, 2014 The no sleep records guys are pretty rad. After we spoke on Wednesday I had a new copy by Thursday. Quote Link to comment Share on other sites More sharing options...
wursty Posted July 25, 2014 Share Posted July 25, 2014 On Wednesday I did the contact thing, got a reply a few minutes later and I was asked for my order number, gave my number and haven't heard since. I'm leaving on Monday to fly out of town for two weeks so I hope I hear soon. Quote Link to comment Share on other sites More sharing options...
wursty Posted July 30, 2014 Share Posted July 30, 2014 Still haven't received an email back saying if I was going to get a replacement or not. I'm out of town for the next two weeks so hopefully I hear something by the time I get home. Quote Link to comment Share on other sites More sharing options...
soundboard Posted July 30, 2014 Share Posted July 30, 2014 I haven't ordered from No Sleep directly for a while. I received a damaged item from them and sent them a couple messages and used the e-mail form thing to send them a message offering to send pictures, etc... I never heard back from them once. I'd say if you don't hear from them relatively quick make sure and stay on top of it. I don't want to slam those guys. I've ordered from them multiple times and had never had a problem, only that once, but it definitely discouraged me from ordering directly from them. Quote Link to comment Share on other sites More sharing options...
wursty Posted July 31, 2014 Share Posted July 31, 2014 I called my mom and had her check my packages and I got one from No Sleep Records, more then likely it's the record so that's pretty cool. Also got Against Me! - New Wave and the new United Nations box set. Can't wait to go home. Quote Link to comment Share on other sites More sharing options...
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