ian_popmarket

Hi all
I'm Ian, from NYC and I run the programming for www.popmarket.com - scheduling Daily Deals, loading the store up with new records daily and am curious what you guys like/dislike about the site if you've ordered from us before? 
We're a small operation - used to be owned by Sony, recently spun off as an independent group of 8 people - and value any & all feedback. So, if you have any artists or specific records you want to see us put on the site, or any general questions/criticisms - would love to answer & chat!
Thanks,
Ian

Hi all,
Some great feedback and suggestions here, let me recap and answer some questions in one post... keep em comin & thanks for all of this!
 
1. Regarding the e-mail frequency - we just rolled out a test yesterday to send a single daily e-mail with all of the deals in it, opposed to 3 unique artist specific e-mails. We have definitely ramped up the e-mail marketing, as its our main traffic source, but are working towards scaling it back a little, as well as creating a preference center where you can modify your e-mail frequency some more
 
2. Inventory feeling hidden - agreed, as we transitioned from a bulky old platform to Shopify, we focused on the main Daily Deals, but are now building up the catalog products and are working on our navigation and search for all products
 
3. Availability / backorder - Again, working on this. Also note that if your order contains an item that is out of stock, the rest of the order will be held so it ships complete. 
 
4. Sign in to the site has been removed - there is no longer any gate to see the prices or deals. 
 
5. Regarding exclusives - we've been in talks with a few select labels about this, with more to come! For now, the Original Albums LP Box Sets from Sly & The Family Stone , Mott the Hoople, The Byrds and the Crate Diggers Rare Soul 3LP collection are all exclusive to popmarket
 
6. Free Shipping is on all Daily Deal products and any order over $100
 
7. UMG has pushed the release date back on the Killers Hot Fuss LP AGAIN - to January 13, 2017. :-(
 
 8. This is a GREAT idea and I'm working on setting it up now in time for Black Friday/Cyber Monday.
 

Hi all,
Some great feedback and suggestions here, let me recap and answer some questions in one post... keep em comin & thanks for all of this!
 
1. Regarding the e-mail frequency - we just rolled out a test yesterday to send a single daily e-mail with all of the deals in it, opposed to 3 unique artist specific e-mails. We have definitely ramped up the e-mail marketing, as its our main traffic source, but are working towards scaling it back a little, as well as creating a preference center where you can modify your e-mail frequency some more
 
2. Inventory feeling hidden - agreed, as we transitioned from a bulky old platform to Shopify, we focused on the main Daily Deals, but are now building up the catalog products and are working on our navigation and search for all products
 
3. Availability / backorder - Again, working on this. Also note that if your order contains an item that is out of stock, the rest of the order will be held so it ships complete. 
 
4. Sign in to the site has been removed - there is no longer any gate to see the prices or deals. 
 
5. Regarding exclusives - we've been in talks with a few select labels about this, with more to come! For now, the Original Albums LP Box Sets from Sly & The Family Stone , Mott the Hoople, The Byrds and the Crate Diggers Rare Soul 3LP collection are all exclusive to popmarket
 
6. Free Shipping is on all Daily Deal products and any order over $100
 
7. UMG has pushed the release date back on the Killers Hot Fuss LP AGAIN - to January 13, 2017. :-(
 
 8. This is a GREAT idea and I'm working on setting it up now in time for Black Friday/Cyber Monday.
 

Hi all,
Some great feedback and suggestions here, let me recap and answer some questions in one post... keep em comin & thanks for all of this!
 
1. Regarding the e-mail frequency - we just rolled out a test yesterday to send a single daily e-mail with all of the deals in it, opposed to 3 unique artist specific e-mails. We have definitely ramped up the e-mail marketing, as its our main traffic source, but are working towards scaling it back a little, as well as creating a preference center where you can modify your e-mail frequency some more
 
2. Inventory feeling hidden - agreed, as we transitioned from a bulky old platform to Shopify, we focused on the main Daily Deals, but are now building up the catalog products and are working on our navigation and search for all products
 
3. Availability / backorder - Again, working on this. Also note that if your order contains an item that is out of stock, the rest of the order will be held so it ships complete. 
 
4. Sign in to the site has been removed - there is no longer any gate to see the prices or deals. 
 
5. Regarding exclusives - we've been in talks with a few select labels about this, with more to come! For now, the Original Albums LP Box Sets from Sly & The Family Stone , Mott the Hoople, The Byrds and the Crate Diggers Rare Soul 3LP collection are all exclusive to popmarket
 
6. Free Shipping is on all Daily Deal products and any order over $100
 
7. UMG has pushed the release date back on the Killers Hot Fuss LP AGAIN - to January 13, 2017. :-(
 
 8. This is a GREAT idea and I'm working on setting it up now in time for Black Friday/Cyber Monday.
 

We've recently added multiple shipping options to Canada, check it out if you haven't in a few weeks. 
With Daily Deal products - since we offer free shipping in the US, you will only have one option to Canada (and will only be able to add that one Daily Deal product to your cart - don't ask, weird quirk of the webstore, if you add multiple products to your cart on Daily Deal to Canada it won't work - working on a fix for this, but for now best we can do). 
 

Not going to get involved here, but yes we do have to - and want to - serve our loyal customers, who keep our lights on, as best we can. Which definitely includes being flexible on canceling orders when needed & replying as fast we can. 

Hi all
I'm Ian, from NYC and I run the programming for www.popmarket.com - scheduling Daily Deals, loading the store up with new records daily and am curious what you guys like/dislike about the site if you've ordered from us before? 
We're a small operation - used to be owned by Sony, recently spun off as an independent group of 8 people - and value any & all feedback. So, if you have any artists or specific records you want to see us put on the site, or any general questions/criticisms - would love to answer & chat!
Thanks,
Ian

Thanks for your response, we hear you! We are currently working on some staffing challenges but have recently added some full time, dedicated customer service reps that will significantly expedite the response time for order inquiries. 
 
As for the cancellation policy, that goes hand in hand with the customer service staffing, we aim to reply to all inquiries within 24 hours (before an order would ship), so will definitely be able to assist quicker there should you need to cancel. 
 
Also, just to give some context behind the customer service issues - I am WELL aware of the issues and frankly a little embarrassed by some issues that we've heard from our customers, we really do value you shopping with us and are huge music nerds/fans like you guys as well, so we understand the importance of getting it right and hope you'll bear with us as we go through the growing pains of downsizing from a big corporation to a small, independent company. 
 
Thanks again, and I'll make sure the Out of Time 3LP gets to you on street date (I pre-ordered one myself, can't wait for that, package looks amazing).
 
Best
 
Ian

Hi all
I'm Ian, from NYC and I run the programming for www.popmarket.com - scheduling Daily Deals, loading the store up with new records daily and am curious what you guys like/dislike about the site if you've ordered from us before? 
We're a small operation - used to be owned by Sony, recently spun off as an independent group of 8 people - and value any & all feedback. So, if you have any artists or specific records you want to see us put on the site, or any general questions/criticisms - would love to answer & chat!
Thanks,
Ian

Most definitely! We've been doing plenty of Sub Pop lately, working on the rest. 

Hi all
I'm Ian, from NYC and I run the programming for www.popmarket.com - scheduling Daily Deals, loading the store up with new records daily and am curious what you guys like/dislike about the site if you've ordered from us before? 
We're a small operation - used to be owned by Sony, recently spun off as an independent group of 8 people - and value any & all feedback. So, if you have any artists or specific records you want to see us put on the site, or any general questions/criticisms - would love to answer & chat!
Thanks,
Ian

Thanks for your response, we hear you! We are currently working on some staffing challenges but have recently added some full time, dedicated customer service reps that will significantly expedite the response time for order inquiries. 
 
As for the cancellation policy, that goes hand in hand with the customer service staffing, we aim to reply to all inquiries within 24 hours (before an order would ship), so will definitely be able to assist quicker there should you need to cancel. 
 
Also, just to give some context behind the customer service issues - I am WELL aware of the issues and frankly a little embarrassed by some issues that we've heard from our customers, we really do value you shopping with us and are huge music nerds/fans like you guys as well, so we understand the importance of getting it right and hope you'll bear with us as we go through the growing pains of downsizing from a big corporation to a small, independent company. 
 
Thanks again, and I'll make sure the Out of Time 3LP gets to you on street date (I pre-ordered one myself, can't wait for that, package looks amazing).
 
Best
 
Ian

Thanks man! Wish we could help the tax issue haha!