This is almost 40 dollars a month for me in Belgium so it's pretty shitty if something's wrong with the record. And I know it's mostly DHL or UPS's fault but they can't give me a jacket and the Weezert jacket is pretty special so I'm happy that they send a new one. Also they could send it with the records outside of the jacket.
If they said no it would be ok for me as well, I'm not too fussy about my jackets. I think 1/10 on my records have a little bend in the jacket or something else but these are more special for me.