TheGreatMrY Posted July 2, 2017 Share Posted July 2, 2017 Got my signed bundle in today. Thankfully the vinyl was marbled and signed! Guess I got lucky... Quote Link to comment Share on other sites More sharing options...
A-Bon Posted July 5, 2017 Author Share Posted July 5, 2017 What a cock up!!!... this is the biggest cluster fuck i have ever seen... ah well first world problem aye see emails: THEM: Hi Alex, Thank you for your email, please accept our sincerest apologies for the mix-up. Please could you return the incorrect item back to us using the returns address sticker on the invoice? Please return back to us using standard mail and we will of course reimburse your postage costs. To speed up the process we would be grateful if you could insert a note inside the package to advise of why you are returning it and the item you wish to exchange for. Once we receive it, we can then send out the correct item. Apologies for any inconvenience caused. Kindest regards, Chloe on behalf of the customer service team ME: Hi This has been sent back... con note 421785593 with TNT Express... Please advise when correct signed marble deluxe 2 lp record will be sent out... THEM: Hi Alex We are sincerely sorry you received the wrong Vinyl. We have unfortunately ran out of stock of the Signed Marbled edition. With our apologies, please feel free to keep the Vinyl. (ARE YOU FUCKING SERIOUS!!!) Furthermore we are sending you a signed CD as a token of our apologies. We understand any frustrations or disappointment this may have caused, and we thank you for your patience. Kindest regards, Jordan, on behalf of the customer service team. ME: I sent the black vinyl back on your instruction!!!!!! What the hell... please send a refund immediately!!! THEM: I'm so sorry Alex! I have processed your refund, please allow 3-5 days for it to appear in your bank statement. Please keep the signed CD when it arrives as our apology for you. Sincerely sorry about this Alex! Kindest regards Jordan, on behalf of the customer service team. ME: and what about the cost of the shipping for me to send the INCORRECT item back?, i was told that this would be refunded to me as well? (which was advised by chloe - see below) "Please return back to us using standard mail and we will of course reimburse your postage costs." Quote Link to comment Share on other sites More sharing options...
Lugubrious Posted July 5, 2017 Share Posted July 5, 2017 I had similar issues to that. They seem to answer only one in every 4 or 5 enquiries that I sent and ignored the rest. A-Bon 1 Quote Link to comment Share on other sites More sharing options...
kid_k_1 Posted July 6, 2017 Share Posted July 6, 2017 I had the exact same experience as AGB Quote Link to comment Share on other sites More sharing options...
lexicondevil Posted July 7, 2017 Share Posted July 7, 2017 Anyone in London know if the black deluxe is readily available in record stores there? I'm wondering if there will even be a U.S. deluxe version. Quote Link to comment Share on other sites More sharing options...
A-Bon Posted July 17, 2017 Author Share Posted July 17, 2017 well quick update... after emailing again and asking for shipping to be refunded (which it still hasnt) a signed marbled copy arrived !!! the right hand doesnt know what the left hand is doing! oh well... got my Copy! cobannaboc 1 Quote Link to comment Share on other sites More sharing options...
Spindrift Posted September 17, 2017 Share Posted September 17, 2017 (edited) My non-deluxe black vinyl (single LP) copy that I bought in the US is quite noisy. Lots of white noise that is very noticeable in the quiet parts. I suspect it has something to do with all the songs being jammed onto one platter vs. split into many (like the deluxe version?). The mastering engineer has to fit all that info into a limited amount of space so they can't cut it hot (making the grooves wider and taking up more space). I have to crank my preamp to listen at a decent vol. It was cut very quiet - S/N ratio is in the tank. Disappointing sound quality for such a great production and recording! Apple music's AAC stream sounds noticeably better Maybe I should buy a Deluxe edition if it's split across 2 LPs and is noticeably better sounding. Edited September 17, 2017 by Spindrift clarity Quote Link to comment Share on other sites More sharing options...
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