Tylls Posted February 2, 2017 Share Posted February 2, 2017 (edited) I was wondering what online store system you guys are using, and what you like/don't like about it. Edited February 2, 2017 by Tylls clarifying question Quote Link to comment Share on other sites More sharing options...
kylet Posted February 2, 2017 Share Posted February 2, 2017 I use Storenvy Pros: - It's free - It's easily customization for someone who has little to no web design skills - They offer inventory control (I know some of the competing free ones don't allow that, so you can either list or take items down, can't control how many you have listed) HUGE FUCKING CON: - A few months ago they started charging a "storenvy fee" to the customer. It's almost a dollar per order on a 7". There's really no way around it. I asked if I could upgrade to a version were I just pay a flat fee each month instead of billing every single one of my customers and they said no. Tylls 1 Quote Link to comment Share on other sites More sharing options...
Velocity of Sound Posted February 2, 2017 Share Posted February 2, 2017 We use Big Cartel and absolutely LOVE their service. Tylls 1 Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 2 minutes ago, Velocity of Sound said: We use Big Cartel and absolutely LOVE their service. What do you like about their service specifically? Reponse time? Friendly? Problems get fixed? I've heard from other labels that they don't really offer a robust shipping solution. Like, you can't finegrain the shipping to specific countries for example. Quote Link to comment Share on other sites More sharing options...
TGSNick Posted February 2, 2017 Share Posted February 2, 2017 Shopify is great. Definitely recommended, and integrates super well with a ton of apps. Tylls 1 Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 19 minutes ago, TGSNick said: Shopify is great. Definitely recommended, and integrates super well with a ton of apps. Do you feel it works well for international sales too? I noticed they charge an extra % when you allow users to pay using third-party services. I don't feel like paying 3.4% PayPal fee + 2% Shopify fee. Quote Link to comment Share on other sites More sharing options...
TGSNick Posted February 2, 2017 Share Posted February 2, 2017 Oh yeah, works super well with International orders. In fact, we just launched our International Shop on-site back in September and momentum and traffic has been great. Fees have not hindered us at all, although if you're a smaller player in the game I can see how that may enter into it. But, between seamlessly integrated digital delivery apps for MP3/WAVs, built-in Fraud Filters, and about a million other things, I would say it's by far my favorite platform. Quote Link to comment Share on other sites More sharing options...
stl_ben Posted February 2, 2017 Share Posted February 2, 2017 @Tylls do you have a label? Are you a shipping company? What exactly are you gathering this info for? That would probably help people tailor their answers to your needs. Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 22 minutes ago, stl_ben said: @Tylls do you have a label? Are you a shipping company? What exactly are you gathering this info for? That would probably help people tailor their answers to your needs. No, I do not have a label. I'm gathering this info because I'm developing an online store service specifically for record labels and stores. I was looking for ideas on how to improve it, without shamelessly plugging my service. Quote Link to comment Share on other sites More sharing options...
Velocity of Sound Posted February 2, 2017 Share Posted February 2, 2017 2 hours ago, Tylls said: What do you like about their service specifically? Reponse time? Friendly? Problems get fixed? I've heard from other labels that they don't really offer a robust shipping solution. Like, you can't finegrain the shipping to specific countries for example. You can set up different shipping rates for any country you wish. VERY user friendly. They also have a help line if you need to call and speak to someone. 2 hours ago, Tylls said: What do you like about their service specifically? Reponse time? Friendly? Problems get fixed? I've heard from other labels that they don't really offer a robust shipping solution. Like, you can't finegrain the shipping to specific countries for example. You can set up different shipping rates for any country you wish. VERY user friendly. They also have a help line if you need to call and speak to someone. Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 5 minutes ago, Velocity of Sound said: You can set up different shipping rates for any country you wish. VERY user friendly. They also have a help line if you need to call and speak to someone. Oh, didn't know. Friend said it didn't do shipping the way he wanted too. Specifically because it wasn't calculating the price, it was just one fixed price per product. His problem was that sometimes people would order 1 vinyl and 2 CD's, in which case the CD's could be shipped in the same packaging sleeve as the vinyl. Thus costs could be saved on shipping and it could be offered more cheaply. Bigcartel wouldn't allow him to finegrain that sort of shipping detail. Quote Link to comment Share on other sites More sharing options...
Velocity of Sound Posted February 2, 2017 Share Posted February 2, 2017 6 minutes ago, Tylls said: Oh, didn't know. Friend said it didn't do shipping the way he wanted too. Specifically because it wasn't calculating the price, it was just one fixed price per product. His problem was that sometimes people would order 1 vinyl and 2 CD's, in which case the CD's could be shipped in the same packaging sleeve as the vinyl. Thus costs could be saved on shipping and it could be offered more cheaply. Bigcartel wouldn't allow him to finegrain that sort of shipping detail. You can set a shipping price for an item for a country and then you can set another price 'for additional' items. For instance, if a German customer buys three 7"s, BigCartel will charge whatever you set the price for and then another price for "additional items". Also, Big Cartel isn't interested in taking a percentage of your sales. We pay $9.99 a month and keep every cent of every sale. Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 3 minutes ago, Velocity of Sound said: You can set a shipping price for an item for a country and then you can set another price 'for additional' items. For instance, if a German customer buys three 7"s, BigCartel will charge whatever you set the price for and then another price for "additional items". Also, Big Cartel isn't interested in taking a percentage of your sales. We pay $9.99 a month and keep every cent of every sale. I can imagine that working if you have no competition on your products. If you do, shipping becomes the sole reason why people will buy somewhere else (alongside the initial cost of the product). So offering a more complex way of setting up shipping costs, that are closer to the real costs you have, is something certain labels are looking for. Speaking of sales, is credit card really sufficient? Here in Europa, nearly every country has a different payment gateway that consumers use. Like, Germany uses Sofort, Netherlands use iDeal, Belgium uses Bancontact, and so on. Seems America only uses credit card, Stripe (again credit card) and PayPal (again credit card if you're not pre-loading it). Quote Link to comment Share on other sites More sharing options...
stl_ben Posted February 2, 2017 Share Posted February 2, 2017 Are you building this service...or you wanting us to build it for you? Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 3 minutes ago, stl_ben said: Are you building this service...or you wanting us to build it for you? It's already built. I'm refining it based on the user feedback I can gather. Message me if you want to discuss it further. Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 2 hours ago, TGSNick said: Oh yeah, works super well with International orders. In fact, we just launched our International Shop on-site back in September and momentum and traffic has been great. Fees have not hindered us at all, although if you're a smaller player in the game I can see how that may enter into it. But, between seamlessly integrated digital delivery apps for MP3/WAVs, built-in Fraud Filters, and about a million other things, I would say it's by far my favorite platform. How much are you doing in sales to not have to account for the losses of the fees? What would you say is the benefit of using the integrated digital delivery apps for MP3/... as apposed to for example iTunes or Bandcamp? Quote Link to comment Share on other sites More sharing options...
stl_ben Posted February 2, 2017 Share Posted February 2, 2017 3 minutes ago, Tylls said: It's already built. I'm refining it based on the user feedback I can gather. Message me if you want to discuss it further. Maybe post a link then? Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 (edited) 5 minutes ago, stl_ben said: Maybe post a link then? I considered doing that in the initial post, but seeing as Vinyl Collective is a seller too, I thought that might violate some terms or something. But sure, here you go. http://backstash.org is my main site. https://neuroparecords.com/ is one of my customers (label that released Carpenter Brut's Trilogy repress recently) Customers that are enrolling at the moment are: Consouling Sounds, Hypertension Records, Onderstroom Records, Wool-E Tapes. If you would like to test it, just send me a message and I'll upgrade your account to a paid plan for free. EDIT: the design is one of those things that needs improvement based on feedback. The new design I'm experimenting can be viewed here: https://backstash.io/newshop/products.php?shop=neuropa-records (complete not functional, only just began working on it) Edited February 2, 2017 by Tylls updated shop information Quote Link to comment Share on other sites More sharing options...
just a normal guy kevin Posted February 2, 2017 Share Posted February 2, 2017 How can we fully tear you apart/further insinuate that you are stealing our golden suggestions if we don't have a link? ok. 1 Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 1 minute ago, just a normal guy kevin said: How can we fully tear you apart/further insinuate that you are stealing our golden suggestions if we don't have a link? See post above yours! ok. and just a normal guy kevin 2 Quote Link to comment Share on other sites More sharing options...
stl_ben Posted February 2, 2017 Share Posted February 2, 2017 Tried checking the site out....but.... Any time I click a link I get "404 Not Found", so hard to see your pricing, features, FAQ and so on. edit - found the links at the very top of the site actually work, links past that do not Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 2, 2017 Author Share Posted February 2, 2017 2 minutes ago, stl_ben said: Tried checking the site out....but.... Any time I click a link I get "404 Not Found", so hard to see your pricing, features, FAQ and so on. edit - found the links at the very top of the site actually work, links past that do not Oh, my apologies. I recently swapped it from HTML to PHP, forgot to update the footer links. Should be good now. Thanks for telling me. Quote Link to comment Share on other sites More sharing options...
ntslash Posted February 3, 2017 Share Posted February 3, 2017 5 hours ago, Tylls said: Oh, my apologies. I recently swapped it from HTML to PHP, forgot to update the footer links. Should be good now. Thanks for telling me. Dude, set up some 301s. Quote Link to comment Share on other sites More sharing options...
Tylls Posted February 3, 2017 Author Share Posted February 3, 2017 6 hours ago, ntslash said: Dude, set up some 301s. Yeah, should've done that. I'm not too good with htaccess rules, so I tend to steer clear. Quote Link to comment Share on other sites More sharing options...
mertzrock Posted February 3, 2017 Share Posted February 3, 2017 (edited) 33 minutes ago, Tylls said: Yeah, should've done that. I'm not too good with htaccess rules, so I tend to steer clear. These are things you should probably NOT admit if you're trying to eventually sell people on a service... I've used Bigcartel for 6 years now and love them... Edited February 3, 2017 by mertzrock Quote Link to comment Share on other sites More sharing options...
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