Guest Posted March 2, 2012 Share Posted March 2, 2012 My order has disappeared from there site. I've been checking it daily but now the order is completely gone from my account. Oh well, nothing I needed and with mediocre shipping costs it wasn't an over the top steal of a deal. Same with me. Was going to cancel anyways, but i guess i don't have to now. Quote Link to comment Share on other sites More sharing options...
astrangerwithcandy Posted March 2, 2012 Share Posted March 2, 2012 They cancelled my D4 and Dosh but I'm still getting Sebastian Grainger, JG Thirwell and N.A.S.A. for $30 shipped so I can't complain. Quote Link to comment Share on other sites More sharing options...
petgrief Posted March 2, 2012 Share Posted March 2, 2012 I ordered 12 records, and they shipped ONE. ONE LP out of 12 was in stock. What a waste of time. Quote Link to comment Share on other sites More sharing options...
scottheisel Posted March 2, 2012 Share Posted March 2, 2012 My four LPs arrived today in perfect condition, extremely well packaged. Overall I'm happy with this. Quote Link to comment Share on other sites More sharing options...
jcamps Posted March 2, 2012 Share Posted March 2, 2012 mine came today too, still pissed they didn't invoice but really cant complain about their inefficiency. Quote Link to comment Share on other sites More sharing options...
btr001 Posted March 2, 2012 Share Posted March 2, 2012 Got my stuff today, pretty impressed with the quickness. Ending up getting most of what I ordered, can't really complain when I paid a total of $40 for 5 new LPs and 3 10"s including shipping. Quote Link to comment Share on other sites More sharing options...
petgrief Posted March 2, 2012 Share Posted March 2, 2012 So not only were they out of stock on 11 of the 12 LPs I ordered, they charged me $7.45 shipping on the one LP, even though I had no way to know that almost 92% of my order was out of stock. I'll be canceling my order and refusing the package. I'm not happy with this company at all. Quote Link to comment Share on other sites More sharing options...
kannibal Posted March 2, 2012 Share Posted March 2, 2012 Not using a dynamic counting system, and then just sending partial orders is a pretty poor way to do business. I'm kind of shocked. They are a VERY respected company. Quote Link to comment Share on other sites More sharing options...
petgrief Posted March 2, 2012 Share Posted March 2, 2012 Despite only getting 1 of 12 items, I would have been only slightly irritated if they had given me free shipping on the 1 LP, since I originally had the required $60 in my original order. But this is way over the line into bullshit world. Quote Link to comment Share on other sites More sharing options...
nyhi Posted March 2, 2012 Share Posted March 2, 2012 Other folks in this thread who hit $60 seemed to get the free shipping even when they received a partial order, email the company and ask for a refund on your shipping. You have a better case than me, I emailed them about getting 1 out of my 2 and paying that high flat shipping but they basically said too bad so sad. Last time I ever order with them, a simple "out of stock" before I added it to the cart woulda been nice. Quote Link to comment Share on other sites More sharing options...
petgrief Posted March 2, 2012 Share Posted March 2, 2012 I emailed them. I told them I wanted to cancel the order. If they won't I'm going to refuse the package and try to do a charge-back on my card. Same here, I'll never order from them again. Quote Link to comment Share on other sites More sharing options...
petgrief Posted March 3, 2012 Share Posted March 3, 2012 Their response: "Dear Sir, We want to keep you as a happy customer, and so we will agree to credit your card in the amount that you were charged provided that you refuse the package sent to you from Acoustic Sounds, Inc. Please understand that you were to receive a record at less than half our cost and that the $7.45 shipping rate you were charged is approximately what it costs for us to ship that record to you. You certainly were receiving a fair and favorable price. Should you place any more orders through this ongoing Sale of the Century, it's important that you understand very clearly that this is a first-come, first-serve, while-supplies last sale. The customer response has been unprecedented. We are doing our absolute best to process the deluge of orders in a chronological order as they come in. In some cases, we may have some 200 orders for an item for which we only have four copies available. As such, there could be instances in which an item you've ordered is no longer available by the time your order is processed. Going forward, we will insist that any sales to you via this advertised Sale of the Century be final. I hope that you are satisfied with this response and that you will consider further shopping with Acoustic Sounds. Sincerely, Nate Lennox Acoustic Sounds, Inc." ....Don't worry, there won't be any future orders for you to worry about. Quote Link to comment Share on other sites More sharing options...
apirk Posted March 3, 2012 Share Posted March 3, 2012 I wish they would say what is in stock or not in stock there are a few albums I'd like to get Quote Link to comment Share on other sites More sharing options...
petgrief Posted March 3, 2012 Share Posted March 3, 2012 I wish they would say what is in stock or not in stock there are a few albums I'd like to get Yeah, if they are sitting on 200 orders for four in-stock copies, it might be time to think about implementing a real time inventory system linked to their store. The fact that they didn't have a disclaimer about the free shipping getting revoked, or give me a warning that 92% of my order was out of stock before they charged my card, is what annoys the hell out of me. Quote Link to comment Share on other sites More sharing options...
dingus Posted March 3, 2012 Share Posted March 3, 2012 with how whiny you are, i'm really glad you didn't end up getting what you ordered. Quote Link to comment Share on other sites More sharing options...
petgrief Posted March 4, 2012 Share Posted March 4, 2012 with how whiny you are, i'm really glad you didn't end up getting what you ordered. Are you not getting enough attention? I'm not sure I can help. Quote Link to comment Share on other sites More sharing options...
astrangerwithcandy Posted March 4, 2012 Share Posted March 4, 2012 I agree with them though, for the prices I can't really complain what I get and what I don't. Quote Link to comment Share on other sites More sharing options...
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