dante3000 Posted May 5, 2008 Share Posted May 5, 2008 So I sold the Radiohead Discobox to someone in Italy and now they're complaining. Their original complaint is that they had to pay 14.30 Euro in taxes on it. As I footed a large part of the shipping bill (I had to ship priority because it was over 4lbs, which I hadn't anticipated when I charged for shipping) I'm not too concerned but I was wondering if anyone knows if this is common. His other complaint is that it was damaged when it arrived. As it was fine when I shipped it, I'm not too inclined to offer any refund. I don't know but I thought I'd share the pics he sent and see if any of you have any opinions or suggestions. Thanks, Quote Link to comment Share on other sites More sharing options...
sgoodcore Posted May 5, 2008 Share Posted May 5, 2008 Tell him about the shipping charge versus what he paid. Ask him to pay you back for shipping and you can figure out something, otherwise there's not much you can do for him. I'm sure you shipped it right and if he didn't ask for insurance then that's his bad. He paid taxes because you declared a value, which I don't do but is the actual correct thing to do so there's nothing you can do about that anyway. Its the way of inter-country commerce. Quote Link to comment Share on other sites More sharing options...
dante3000 Posted May 5, 2008 Author Share Posted May 5, 2008 Yeah, I've shipped to VC boardies in other countries before and I try to list it as a gift or list the value as like $2. However, as this was an ebay sale I felt I should cover the custom bases as legit as possible. Quote Link to comment Share on other sites More sharing options...
Guest baseball Posted May 5, 2008 Share Posted May 5, 2008 Well you footed some shipping costs and he had to pay taxes, sounds like that kind of cancels each other out. You both had to front unexpected money. The damage does not look very severe to me. If I'm getting stuff from overseas I just expect a certain amount of damage to occur. A lot can happen during a long trip. If the records themselves are fine and there's nothing severe to the packaging then it's not a big deal, IMO. So I guess in conclusion, it doesn't seem to me like you should be refunding them money. Quote Link to comment Share on other sites More sharing options...
hickey Posted May 5, 2008 Share Posted May 5, 2008 I ran into the same problem with something I got from Germany. The record arrived not as described with seam splits and such. I usually wouldn't pay it any mind, just call it the cost of doing business, but the record was $144. He and I worked it out and he ended up refunding me about half. It's a tough situation, but just be friendly with the guy and ask him what you can do for him short of a refund. Quote Link to comment Share on other sites More sharing options...
lechevre Posted May 5, 2008 Share Posted May 5, 2008 Yeah, personally I've gotten some LP's like that (rips and bends) I just chalk it up to mail, Shit like that's going to happen. I think Hickey seems pretty right on. Quote Link to comment Share on other sites More sharing options...
andrews Posted May 5, 2008 Share Posted May 5, 2008 seriously, its the price of ordering records from overseas on the internet. If I ordered something like this and it showed up like that I'd be bummed but thats about it. If I get a record in the mail that doesn't have bent corners or seam splits I'm stoked. Quote Link to comment Share on other sites More sharing options...
ericxthexred Posted May 5, 2008 Share Posted May 5, 2008 you should have shipped the LPs out of the sleeves to avoid that damange Quote Link to comment Share on other sites More sharing options...
dante3000 Posted May 5, 2008 Author Share Posted May 5, 2008 The thing that bums me out is I've sold a ton of stuff and never had a single problem. It doesn't help that I shipped it in the exact same packaged that W.A.S.T.E. sent it to me in, so I felt like I couldn't package it any better. I can tell I (from the pictures) exactly what happened too. It was dropped on the corner and that's where the dent and the splits came from (however I don't know how high it must have been to cause that much damage). I just wanted to see what you guys thought. Everyone seems to express basically my feelings, but if I got all "You should refund his money" I would more seriously consider that option. Quote Link to comment Share on other sites More sharing options...
gravitylovesdrunks Posted May 5, 2008 Share Posted May 5, 2008 that sucks ass. that's a lot of damage. i'd be pissed. you should offer at least a partial refund. Quote Link to comment Share on other sites More sharing options...
kirbypuckett Posted May 5, 2008 Share Posted May 5, 2008 Tell the guy to message Radiohead. My artwork booklet was severely damaged and they sent me another copy for free. Maybe they'll help him out. Quote Link to comment Share on other sites More sharing options...
celebdeath Posted May 5, 2008 Share Posted May 5, 2008 i sold this to a guy in italy as well. no dramas at all. i used the same waste packaging but packed the records outside the box. i reckon the damage isnt too bad, but a partial refund should suffice. Quote Link to comment Share on other sites More sharing options...
kylehutton Posted May 5, 2008 Share Posted May 5, 2008 did the priority mail come with insurance? if so claim that shit so you can give a partial refund. Quote Link to comment Share on other sites More sharing options...
flood Posted May 5, 2008 Share Posted May 5, 2008 ive heard the italian post office sucks, and alot of places won't even ship there. i generally say i won't take responsibility for anything once it leaves the states. Quote Link to comment Share on other sites More sharing options...
timpopkid Posted May 5, 2008 Share Posted May 5, 2008 you should have shipped the LPs out of the sleeves to avoid that damange If you sold me that record and it arrived like that, I'd expect you to make good on it somehow. The taxes problem isn't your concern, but the damage is extensive and could have been avoided by packing it better as Ericxthexred mentioned. it's time to man up and give the guy back some money. Quote Link to comment Share on other sites More sharing options...
dante3000 Posted May 5, 2008 Author Share Posted May 5, 2008 I understand the idea of a partial refund but I fail to see how I could have packed it better. We're not talking an LP. It was a discbox. I don't even have anything that would adequately fit it, besides the box I received it in (which I used when I shipped it). I'll look into some sort of a partial refund but honestly, I don't know how I could have packed it differently. Quote Link to comment Share on other sites More sharing options...
celebdeath Posted May 5, 2008 Share Posted May 5, 2008 i guess its a goodwill issue rather than a who's right and who's wrong thing. he deffinitely should not expect a full refund. he didnt pay for insurance, so he's decided that he will accept it whatever the condition it arrives in. did u say in your listing that you do not accept liability for items damaged in the post? i would be thinking 10% of the winning vaue as a partial refund is adequate. if i have anything like this happen in my sales, i generally try to keep things amiciable and offer something suitable as compensation. you could just play hardball about the fact he didnt buy insurance (as long as you offered it in your listing) but then negative feedback comes your way. as a seller, you gotta try and protect yourself as best u can. Quote Link to comment Share on other sites More sharing options...
sgoodcore Posted May 5, 2008 Share Posted May 5, 2008 ive heard the italian post office sucks, and alot of places won't even ship there.i generally say i won't take responsibility for anything once it leaves the states. Unless people pay for insurance that's my stance as well. If I hand deliver something to you and I screw it up than I'll take responsibility. If you buy insurance we'll go down that road, otherwise, I'll apologize but can't do much. Quote Link to comment Share on other sites More sharing options...
mikeian Posted May 5, 2008 Share Posted May 5, 2008 Tell the guy to message Radiohead. My artwork booklet was severely damaged and they sent me another copy for free. Maybe they'll help him out. oh interesting, my artwork wasn't damaged but the discbox case was slightly damaged. i just thought "aw fuck" and didn't do anything about it, but i guess it's worth a shot. Quote Link to comment Share on other sites More sharing options...
flood Posted May 5, 2008 Share Posted May 5, 2008 you also have to look out for scams like.. hmm my copy is all messed up.. let me order another one online, and then send pictures of my damaged one to get my money back. Quote Link to comment Share on other sites More sharing options...
bigmonkey Posted May 6, 2008 Share Posted May 6, 2008 Those seam splits are pretty bad, which makes it look more like a post office problem than something you did. Packing the discs outside the box would probably have helped, but it was shipping overseas. If he wanted a perfect copy, don't buy one on ebay. I wouldn't ask for a refund in his position and I don't think you owe him one. Quote Link to comment Share on other sites More sharing options...
dante3000 Posted May 11, 2008 Author Share Posted May 11, 2008 So I refunded the dude $15 of the purchase price (11%) and he turned it down. He actually refunded me back and said: "excuse me, but the refund of 15 usd is very scarce, the damage is very big...Other seller ebayer in the past, they have refunded also 50%, but the minim is 30%. Are you Great Ebayer? I hope of Yes. " Fuck this guy. I'll take the negative hit and just finish it. I'm fucking never selling to a fucking Italian dicklicker again. Quote Link to comment Share on other sites More sharing options...
mrc Posted May 11, 2008 Share Posted May 11, 2008 fuck him, what a dick. seems like it happens to him often... probably just damages it himself to try and get a refund. Quote Link to comment Share on other sites More sharing options...
jacobe Posted May 11, 2008 Share Posted May 11, 2008 that fact that he's had "other sellers refund" him in the past seems a bit sketch to me. Quote Link to comment Share on other sites More sharing options...
dante3000 Posted May 11, 2008 Author Share Posted May 11, 2008 Also, I'm Italian. Way to piss off your own people. Quote Link to comment Share on other sites More sharing options...
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