bigadadw Posted April 22, 2014 Share Posted April 22, 2014 Cancelled my pink and white order, #583... Do I go ahead and order the white again or....? So confused!!! Same thing happened to my order. No way am I ordering another copy until I know whats going on. As of now they have my $65 and I have a order marked as cancelled. The fact that they still have whites in the store, but have cancelled some is odd. Worst comes to worse I'll just buy the standard version off amazon. It's your money, but personally I'd wait to see if it really is cancelled, unless you don't have an issue ending up with two whites. Quote Link to comment Share on other sites More sharing options...
bigadadw Posted April 22, 2014 Share Posted April 22, 2014 I got tracking for my white copy...order #724 Welp order numbers don't matter again just like the Walking Dead. Not sure wtf is going on esp regarding white copies. Quote Link to comment Share on other sites More sharing options...
ChrisWithanF Posted April 22, 2014 Share Posted April 22, 2014 #652 - Cancelled I will beat my girlfriend if this doesnt go through. And by girlfriend, I mean my penis. atter 1 Quote Link to comment Share on other sites More sharing options...
mj452312 Posted April 22, 2014 Share Posted April 22, 2014 I got tracking on my white version which was ordered after the pink was cancelled. Quote Link to comment Share on other sites More sharing options...
SPACELAB9 Posted April 22, 2014 Author Share Posted April 22, 2014 If you are receiving a cancellation notice it is because of the second change in servers during the day that was done to increase bandwidth again and then moving to another dedicated server caused an interruption between our server and Paypal. As long as you you have a order number and a Paypal confirmation number you are fine-you will receive your order. The orders are being processed and the statuses are being changed manually. All orders that read cancelled will be in the process of being approved, packed and shipped within the next several days. Some of you already have received confirmations, and a large chunk of orders have been processed and packed. bigadadw and castaway 2 Quote Link to comment Share on other sites More sharing options...
PC Music Posted April 22, 2014 Share Posted April 22, 2014 Cool Quote Link to comment Share on other sites More sharing options...
WalnutSoap Posted April 22, 2014 Share Posted April 22, 2014 Ok, time to call off the angry mob. Cheers for the update SL9. weinerdog 1 Quote Link to comment Share on other sites More sharing options...
bigadadw Posted April 22, 2014 Share Posted April 22, 2014 If you are receiving a cancellation notice it is because of the second change in servers during the day that was done to increase bandwidth again and then moving to another dedicated server caused an interruption between our server and Paypal. As long as you you have a order number and a Paypal confirmation number you are fine-you will receive your order. The orders are being processed and the statuses are being changed manually. All orders that read cancelled will be in the process of being approved, packed and shipped within the next several days. Some of you already have received confirmations, and a large chunk of orders have been processed and packed. Thank you so much for this info. Things haven't been easy at all for you guys so far or our nerves hah, but your communication with us has been great. Appericate it. Quote Link to comment Share on other sites More sharing options...
mcguirk Posted April 22, 2014 Share Posted April 22, 2014 You should really think about switching to a cloud-backed web storefront. Rackspace, Squarespace, etc. Hell, set up your own platform on EC2. Then you'll never need to worry about traffic spikes. Quote Link to comment Share on other sites More sharing options...
kappa Posted April 22, 2014 Share Posted April 22, 2014 Yay Quote Link to comment Share on other sites More sharing options...
SPACELAB9 Posted April 22, 2014 Author Share Posted April 22, 2014 Thank you so much for this info. Things haven't been easy at all for you guys so far or our nerves hah, but your communication with us has been great. Appericate it. Just when I thought it would be a good time to quit drinking... Seriously, though thanks a lot. We are just two honest guys who love music and records. Shit happens but we want to interact and treat people the way we would want labels, bands, etc to interact with us. PC Music, ratbrain and bigadadw 3 Quote Link to comment Share on other sites More sharing options...
SPACELAB9 Posted April 22, 2014 Author Share Posted April 22, 2014 You should really think about switching to a cloud-backed web storefront. Rackspace, Squarespace, etc. Hell, set up your own platform on EC2. Then you'll never need to worry about traffic spikes. As far as what you are saying in regards to cloud storage I think you are right on the money. Humbly, I think we would admit that we are just two old dudes who are used to what have done in the past and are still getting acclimated to some of the advances in technology in so forth in the last few years. After switching to a new dedicated server today we were assured by tech will the site was live with heavy traffic that we will be fine bandwidth wise moving forward. But seriously thanks for the input/ideas and I will certainly pass that along. Quote Link to comment Share on other sites More sharing options...
toomanyrecords Posted April 22, 2014 Share Posted April 22, 2014 I am so pissed. I was there at 10am. I go out to work for a few hours. Come back. It's sold out. If anyone got two copies please PM me. BB is my all time favorite show laralaurent 1 Quote Link to comment Share on other sites More sharing options...
TPS_PIMO Posted April 22, 2014 Share Posted April 22, 2014 My order is 590, Will mine be honored even though it says cancelled or should I place another order? Quote Link to comment Share on other sites More sharing options...
SPACELAB9 Posted April 22, 2014 Author Share Posted April 22, 2014 My order is 590, Will mine be honored even though it says cancelled or should I place another order? As stated above if you have a order number and a Paypal confirmation you have absolutely nothing to worry about. TPS_PIMO 1 Quote Link to comment Share on other sites More sharing options...
TPS_PIMO Posted April 22, 2014 Share Posted April 22, 2014 As stated above if you have a order number and a Paypal confirmation you have absolutely nothing to worry about. Phew thanks, This and The Walking Dead have been rough for you two. I still have faith in you guys though so good luck! SPACELAB9 1 Quote Link to comment Share on other sites More sharing options...
SPACELAB9 Posted April 23, 2014 Author Share Posted April 23, 2014 Phew thanks, This and The Walking Dead have been rough for you two. I still have faith in you guys though so good luck! Thanks. It has been rough, and fun at the same time. For me personally, I don't get sleep much between this, my day job, and university responsibilities! Quote Link to comment Share on other sites More sharing options...
JezmundToo Posted April 23, 2014 Share Posted April 23, 2014 Did the remaining walking dead green go up and I missed it? If so, 2 hours wasted the first time, being ready today and then wasting another hour from 12-1pm central only to miss it later this afternoon when you guys finally do go live really chaps my hide. If the remaining green did not go up, disregard the previous statement. *edit - I also think their transparency as a label is refreshing. Quote Link to comment Share on other sites More sharing options...
cbbrew22 Posted April 23, 2014 Share Posted April 23, 2014 Did everyone get confirmation emails from SpaceLab9? I only got a paypal confirmation. Quote Link to comment Share on other sites More sharing options...
darkeyelids Posted April 23, 2014 Share Posted April 23, 2014 Did everyone get confirmation emails from SpaceLab9? I only got a paypal confirmation. Me too, curious to know if i am safe Quote Link to comment Share on other sites More sharing options...
tittus Posted April 23, 2014 Share Posted April 23, 2014 SpaceLab, not sure what you're using for hosting but id definitely recommend a dedicated hosting platform like wpengine.com. If you still have trouble on your new dedicated server, feel free to shoot me a PM about it. Server issues should be the least of your worries. SPACELAB9 1 Quote Link to comment Share on other sites More sharing options...
thedannychang Posted April 23, 2014 Share Posted April 23, 2014 Regardless of any server issues, I'm glad most people on here are being supportive of SL9. They seem like good dudes. SPACELAB9 1 Quote Link to comment Share on other sites More sharing options...
obliriovrons Posted April 23, 2014 Share Posted April 23, 2014 Got pretty worried about my order suddenly showing cancelled earlier, then I headed over here to see what was up, haha. It switched over to "processing" now, so hopefully I'm okay... I'd like to ditch my picture disc and just have the sick-looking pink. Quote Link to comment Share on other sites More sharing options...
weinerdog Posted April 23, 2014 Share Posted April 23, 2014 I hope (assume) they're still updating orders. Mine shows cancelled, but I did get the paypal confirmation and have and order # Quote Link to comment Share on other sites More sharing options...
mkhaytman Posted April 24, 2014 Share Posted April 24, 2014 Got an email saying they held back 20% of the pink copies because of the trouble they had with the store and to email them for a paypal invoice.I really wanted the pink, but I already own the picture disc and they've already shipped my Walter White version, so I can't justify buying this a 3rd time. Anyway just a heads up to anyone who still wants to get in on a pink, try emailing spacelab. Quote Link to comment Share on other sites More sharing options...
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