OneThreeOneTwo Posted July 9, 2018 Share Posted July 9, 2018 Fingers crossed this does not turn into another Vektroid/OESB style fiasco MrMatt767 1 Quote Link to comment Share on other sites More sharing options...
Lugubrious Posted July 9, 2018 Share Posted July 9, 2018 3 hours ago, MrMatt767 said: Anyone got any updates on Sailorwave? I've messaged Neoncity numerous times since January and they haven't responded to me once, would really like to know what's going on cos the lack of communication is kinda sketching me out lol Nope, I’m in the same boat. MrMatt767 1 Quote Link to comment Share on other sites More sharing options...
Temper io Posted July 10, 2018 Share Posted July 10, 2018 11 hours ago, Lugubrious said: Nope, I’m in the same boat. Should we contact Bandcamp? I've emailed Neon City three times, but I have only ever gotten one response back in February or March. I'm also doubtful this is legit. Quote Link to comment Share on other sites More sharing options...
Lugubrious Posted July 10, 2018 Share Posted July 10, 2018 4 minutes ago, GrapplesInStereo said: Should we contact Bandcamp? I've emailed Neon City three times, but I have only ever gotten one response back in February or March. I'm also doubtful this is legit. Haven't thought about that, but I guess it wouldn't hurt. At this point, I believe the window for getting our money back has already passed assuming they never ship the orders. Quote Link to comment Share on other sites More sharing options...
Temper io Posted July 10, 2018 Share Posted July 10, 2018 32 minutes ago, Lugubrious said: Haven't thought about that, but I guess it wouldn't hurt. At this point, I believe the window for getting our money back has already passed assuming they never ship the orders. I’m going to email them in the morning. I recommend everyone else do the same. I’ll report back if I get any response. Lugubrious, OneThreeOneTwo and MrMatt767 3 Quote Link to comment Share on other sites More sharing options...
OneThreeOneTwo Posted July 10, 2018 Share Posted July 10, 2018 2 hours ago, GrapplesInStereo said: I’m going to email them in the morning. I recommend everyone else do the same. I’ll report back if I get any response. I'll email them later in the week to get some pressure going in case they don't get back to you right away. MrMatt767 and Lugubrious 2 Quote Link to comment Share on other sites More sharing options...
Temper io Posted July 10, 2018 Share Posted July 10, 2018 7 hours ago, arumajiro 零 一つ said: I'll email them later in the week to get some pressure going in case they don't get back to you right away. This is the best plan for getting anything from Neon City at this point. I went through something similar with the label Ormolycka a couple of years back, and once that dude was threatened with suspended accounts, etc., he started shipping orders immediately. I mean think about it, is it worth it to this guy to have his Bandcamp account disabled just to rip off a few people? Probably not. OneThreeOneTwo 1 Quote Link to comment Share on other sites More sharing options...
Lugubrious Posted July 10, 2018 Share Posted July 10, 2018 30 minutes ago, GrapplesInStereo said: This is the best plan for getting anything from Neon City at this point. I went through something similar with the label Ormolycka a couple of years back, and once that dude was threatened with suspended accounts, etc., he started shipping orders immediately. I mean think about it, is it worth it to this guy to have his Bandcamp account disabled just to rip off a few people? Probably not. Just messaged Bandcamp. Hopefully they can do something. Quote Link to comment Share on other sites More sharing options...
MrMatt767 Posted July 10, 2018 Share Posted July 10, 2018 Have just messaged Bandcamp and Neoncity (this is the 6th time I've messaged NeonCity so I'm not expecting a response from them). Hopefully messaging Bandcamp will get things moving. Fingers crossed! Quote Link to comment Share on other sites More sharing options...
woofwoofgrr Posted July 10, 2018 Share Posted July 10, 2018 I'm just gonna chime in here that i have received everything i've ever ordered from Neon City including Cassettes and Vinyl. They're very slow but from my experience it's not a matter of "If" but a matter of "when". OneThreeOneTwo 1 Quote Link to comment Share on other sites More sharing options...
OneThreeOneTwo Posted July 10, 2018 Share Posted July 10, 2018 1 hour ago, woofwoofgrr said: I'm just gonna chime in here that i have received everything i've ever ordered from Neon City including Cassettes and Vinyl. They're very slow but from my experience it's not a matter of "If" but a matter of "when". Honestly good to know. Quote Link to comment Share on other sites More sharing options...
MrMatt767 Posted July 20, 2018 Share Posted July 20, 2018 Seems like NeonCity aren't even responding to Bandcamp's emails, just got sent this after asking for some news, kinda worrisome that even Bandcamp is suggesting a chargeback. Hopefully NeonCity still pull through! Hi, We're very sorry that you still haven't received your merch. We are keeping an eye on this seller and have already taken steps to limit their account. Unfortunately, because of the way we process payments for physical merchandise, only a very small number of payments for this item were collected by Bandcamp. This is because we don't collect our 10% revenue share for merch items at the time of sale, but instead track that balance and occasionally collect an entire sale to cover the amount the seller owes to Bandcamp. More info on that here: https://bandcamp.com/help/getting_paid Because of this, only a very small number of payments that were collected by us to cover NeonCity's owed balance: those are sales we can refund directly. The remainder of the payments, including your own I'm afraid, were sent directly to the seller, and thus we are unable to refund them. One possible route is to contact PayPal directly to see what they advise: https://www.paypal.com/selfhelp/contact/call Alternately, you could try getting directly in touch with your bank to see if it's possible to file a chargeback or otherwise dispute this purchase via other means. Let us know if you (or your Vinyl Collective community cohorts) end up receiving your items or are able to get refunds through PayPal. All the best, Alexa // Bandcamp Quote Link to comment Share on other sites More sharing options...
OneThreeOneTwo Posted July 20, 2018 Share Posted July 20, 2018 Really sad if it's not going to appear. I never got that message though... I'll still hold out for now. Quote Link to comment Share on other sites More sharing options...
woofwoofgrr Posted July 21, 2018 Share Posted July 21, 2018 I'm just gonna post this photo of every Neon City Records release i own to show that they do indeed ship out items. They are just insanely, incredibly slow. EHughes527 1 Quote Link to comment Share on other sites More sharing options...
Vector53 Posted July 25, 2018 Share Posted July 25, 2018 (edited) I received a Million Miles from them after I ordered that eons ago. It's just that they do the cheapest shipping possible lol. Edited July 25, 2018 by Vector53 Quote Link to comment Share on other sites More sharing options...
AndrewNstuff Posted July 25, 2018 Share Posted July 25, 2018 (edited) Maybe they should start selling the items once they actually have them in hand, rather than take a xxx number of pre-orders have them made, then wait the 4 month minimum to get them to you. They received some backlash from the tape community as well recently because they released multiple cassettes, some highly sought after, less than a week apart, and charged shipping for all of them. I myself ended getting 4 of those cassettes, three of them all being released less than a week apart and was charged the $5 shipping each time. Messaged the owner as well, who used to get in contact with me over FB message, but I got ghosted. I think a lot of others have tried messaging him too, and since that whole debacle, it seems to be radio silence, even as far as releases, from NCR. I believe the owner is currently on a small asian tour/touring with Macross as well, so yeah that could add to the delays. I did happen to @ macross one time on twitter when asking NCR if they'd be replacing the AMMA cassettes that were dubbed poorly, and Macross seemed unaware of any issues going on. Maybe it's worth bringing these issues to his attention further. Oh well. I can also say I have also received every single NCR order as well, just never have I received one less than 4 months. Some have taken 6+ months to reach me as well. Edited July 25, 2018 by AndrewNstuff Quote Link to comment Share on other sites More sharing options...
woofwoofgrr Posted July 25, 2018 Share Posted July 25, 2018 I'm guessing non of yall have ordered from Mondo or NewRetroWave...the wait times on those are soo much longer. I Quote Link to comment Share on other sites More sharing options...
MrMatt767 Posted July 25, 2018 Share Posted July 25, 2018 (edited) I mean, no one is really complaining too much about the wait times, just that they've stopped responding to anyone and updated everyones orders to "shipped" at the beginning of February with no explanation. I mean, they're not even responding to Bandcamp themselves for whatever reason. Edited July 25, 2018 by MrMatt767 Quote Link to comment Share on other sites More sharing options...
axotyl Posted July 25, 2018 Share Posted July 25, 2018 1 hour ago, woofwoofgrr said: I'm guessing non of yall have ordered from Mondo or NewRetroWave...the wait times on those are soo much longer. I actually NRW is not longer than this. NRW never crosses paypal dispute 180 days territory. and NRW, while i hate how far out their preorders are, at least has pretty accurate ETAs...in fact, they usually beat the advertised shipping date on most of their releases. he also responds to emails. totally different jawsh 1 Quote Link to comment Share on other sites More sharing options...
Temper io Posted July 25, 2018 Share Posted July 25, 2018 1 hour ago, axotyl said: actually NRW is not longer than this. NRW never crosses paypal dispute 180 days territory. and NRW, while i hate how far out their preorders are, at least has pretty accurate ETAs...in fact, they usually beat the advertised shipping date on most of their releases. he also responds to emails. totally different Agreed. Fuck this label. Will never order from them again. axotyl 1 Quote Link to comment Share on other sites More sharing options...
Lugubrious Posted July 25, 2018 Share Posted July 25, 2018 The fact is they are ignoring to customers repeated requests for updates and making dubious claims that the items were sent in early May. Almost 3 months later and still nothing. Quote Link to comment Share on other sites More sharing options...
natenomm Posted July 26, 2018 Share Posted July 26, 2018 After going through the Macintosh Plus clown fiesta, this isn't as bad as it can get yet. Quote Link to comment Share on other sites More sharing options...
sinking_in_design Posted July 26, 2018 Share Posted July 26, 2018 Yep still waiting on Timeless Lp. I did get the Sailorwave and Cham Cds a while back. Couldn't pull the trigger on the Sailorwave II $18 cassette tape. Quote Link to comment Share on other sites More sharing options...
lethalenforcer Posted July 26, 2018 Share Posted July 26, 2018 Still waiting on Sailorwave (December) and Timeless (March) vinyl. Messaged them via BC and Facebook for the third time the other day, silence. Fuck these guys. OneThreeOneTwo 1 Quote Link to comment Share on other sites More sharing options...
AndrewNstuff Posted July 26, 2018 Share Posted July 26, 2018 Welp, now the entire merch page for neon city records has disappeared. https://neoncityrecords.bandcamp.com/ Quote Link to comment Share on other sites More sharing options...
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