atticus Posted May 24, 2013 Share Posted May 24, 2013 So.. I just got a great deal on this table from needledoctor.com and an awesome deal from someone on the board on a cambridge audio preamp but I'm having a few issues. I'm hoping someone who has one or is more experienced in troubleshooting can help me out. Biggest issue: When I drop the needle on the record the sound is EXTREMELY distorted and the record doesn't advance grooves, it just spins and repeats the same thing over and over again. I'm terrified that this is an issue with the needle which (according to the site I bought the table from) is brand new. I have tried several different records and the problem is consistent. Secondary issue: This one seems like a design flaw. The arm rest gets in the way of the arm being in a position to drop the needle at the very beginning of the record. It's also a problem consistent with more than one record and isn't just like a second or two. It's a pretty significant distance into the first song from the outer edge. I'm really hoping I'm just an idiot and have done something wrong and that this will be a quick fix and I can enjoy my new toys in no time. I spent a pretty good amount on this little system for it to be giving me these kind of issues straight out of the box. Any help would be greatly appreciated! Quote Link to comment Share on other sites More sharing options...
ajxd Posted May 24, 2013 Share Posted May 24, 2013 #2 isn't a design flaw. Your table maybe damaged. Take a photo. #1 sounds like a poor cartridge alignment or possibly anti skate? Take a photo. Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted May 24, 2013 Share Posted May 24, 2013 I agree with AJXD, post a photo of the table with the arm in it's rest. Quote Link to comment Share on other sites More sharing options...
swemoll Posted May 24, 2013 Share Posted May 24, 2013 I want this to work! Haha my preamp is good (I used it last week), so my first guess is an anti-skate issue. Pics please! Quote Link to comment Share on other sites More sharing options...
atticus Posted May 24, 2013 Author Share Posted May 24, 2013 I'll post pics when I get home.. Went out with the wife to cheer me up.. No kidding I was depressed Quote Link to comment Share on other sites More sharing options...
bearchuck Posted May 25, 2013 Share Posted May 25, 2013 Call Needledoctor. They have excellent customer service and should be able to help you out. Post a photo as well. We all want to point and laugh at your misfortune. Of course I kid. First issue sounds like an setup / alignment / tracking force type of deal. What is the table + cartridge anyway? Quote Link to comment Share on other sites More sharing options...
atticus Posted May 26, 2013 Author Share Posted May 26, 2013 Table is a Pro-Ject RPM 1.3 with a Sumiko Pearl cart Tracking force is 1.5 grams (at the recommendation of ajxd) Here are some pics... the first is a picture of the starting position as far over as i can get it... the second is a picture of the arm rest blocking the arm from moving any further out... the third is another picture of the cart.. the fourth is just to show that I've hung the antiskate weight in the proper position.. thanks for any help Quote Link to comment Share on other sites More sharing options...
isavedlatin54 Posted May 26, 2013 Share Posted May 26, 2013 correct me if im wrong...but that needles looks completely fucked. turnstiles 1 Quote Link to comment Share on other sites More sharing options...
JumpingBean Posted May 26, 2013 Share Posted May 26, 2013 Yeah that needle is facing like 45 degrees off... Quote Link to comment Share on other sites More sharing options...
isavedlatin54 Posted May 26, 2013 Share Posted May 26, 2013 hey dude, get a replacement. you got yourself a dud. Quote Link to comment Share on other sites More sharing options...
ajxd Posted May 26, 2013 Share Posted May 26, 2013 The tone arm rest looks a little bent too. Quote Link to comment Share on other sites More sharing options...
ajxd Posted May 26, 2013 Share Posted May 26, 2013 This isn't the first time needle doctor has shipped these incorrectly. Same thing happened to my friend's. I think it's more of the Pearls stylus cover being dinky and sucky. Quote Link to comment Share on other sites More sharing options...
atticus Posted May 26, 2013 Author Share Posted May 26, 2013 Boo. My fears are confirmed. To needledoctor's customer service I go! Man I really wanted to crank some tunes at my Memorial Day party. Wish I hadn't already given my old deck to a friend.. Quote Link to comment Share on other sites More sharing options...
isavedlatin54 Posted May 26, 2013 Share Posted May 26, 2013 Boo. My fears are confirmed. To needledoctor's customer service I go! Man I really wanted to crank some tunes at my Memorial Day party. Wish I hadn't already given my old deck to a friend.. I know the feeling. I ordered form an amazon seller once. Bought the TT brand new, they shipped in media mail (what?!) and the tone arm came completely ripped off, and most of the components were just bouncing around the box. Quote Link to comment Share on other sites More sharing options...
atticus Posted May 26, 2013 Author Share Posted May 26, 2013 Also anyone have any experience with returns/exchanges? Their fine print sounds pretty hardass. Quote Link to comment Share on other sites More sharing options...
atticus Posted May 26, 2013 Author Share Posted May 26, 2013 I know the feeling. I ordered form an amazon seller once. Bought the TT brand new, they shipped in media mail (what?!) and the tone arm came completely ripped off, and most of the components were just bouncing around the box. It wasn't packaged that badly.. Don't know what happened. Concerned about all this "restocking" fee/all sales final type language in the email with my order number. Quote Link to comment Share on other sites More sharing options...
isavedlatin54 Posted May 26, 2013 Share Posted May 26, 2013 It wasn't packaged that badly.. Don't know what happened. Concerned about all this "restocking" fee/all sales final type language in the email with my order number. the item came defective though you should be fine. include those pictures in your email. Quote Link to comment Share on other sites More sharing options...
ajxd Posted May 26, 2013 Share Posted May 26, 2013 They'll want you to send photos, then the stylus. They'll mail you a replacement. Quote Link to comment Share on other sites More sharing options...
atticus Posted May 26, 2013 Author Share Posted May 26, 2013 the item came defective though you should be fine. include those pictures in your email. Sent. Fingers crossed. Quote Link to comment Share on other sites More sharing options...
atticus Posted May 26, 2013 Author Share Posted May 26, 2013 They'll want you to send photos, then the stylus. They'll mail you a replacement. So how hard is it to install a new cart on this table? Quote Link to comment Share on other sites More sharing options...
atticus Posted May 26, 2013 Author Share Posted May 26, 2013 Also thanks for all the help everyone Quote Link to comment Share on other sites More sharing options...
xxmartinxx Posted May 26, 2013 Share Posted May 26, 2013 So how hard is it to install a new cart on this table? It's easy if you have a cart protractor and a tracking force scale. Quote Link to comment Share on other sites More sharing options...
atticus Posted May 26, 2013 Author Share Posted May 26, 2013 It's easy if you have a cart protractor and a tracking force scale. Well I have both of those so hopefully things will go smoothly with needle dr and I can get some use out of this baby Quote Link to comment Share on other sites More sharing options...
slinch Posted May 26, 2013 Share Posted May 26, 2013 Man, you're prepared, nice! I seriously think there's more problems than just the damaged cart. If at all possible, send the whole thing back. How long has it been since you received it? Quote Link to comment Share on other sites More sharing options...
swemoll Posted May 26, 2013 Share Posted May 26, 2013 Man, you're prepared, nice! I seriously think there's more problems than just the damaged cart. If at all possible, send the whole thing back. How long has it been since you received it? Literally everything in that post. Quote Link to comment Share on other sites More sharing options...
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