scottheisel Posted July 17, 2012 Share Posted July 17, 2012 Yeah sorry my bad, click the view order details by visiting and it takes you to your order on P+P website, and if you scroll down past all the items at the bottom is instant downloads. It's right below your total. My Break Anchor download is there, but I didn't get one for the Riverboat Gamblers 12-inch even though the product page says I was supposed to. Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 17, 2012 Share Posted July 17, 2012 Got my package yesterday - everything was correct except for a color difference which is no big deal... my only issue though - What's with the lack of digital download cards? The product page even says: ***This record comes with a link to an instant download delivered to your inbox*** How do I get my downloads please? Let me know if you figure this out. Email thomas at paperandplastick dot com if you can't get your downloads - remind me that you're from this board! Check your confirmation email they're in there. Also got mine today showed up and everything was right, I'm really surprised given everything in this thread. Def hesitant to order again after all this. Hesitant to order again after getting an order that was totally correct? I give up. nothingnatural 1 Quote Link to comment Share on other sites More sharing options...
Emo Revival Posted July 17, 2012 Share Posted July 17, 2012 Let me know if you figure this out. Email thomas at paperandplastick dot com if you can't get your downloads - remind me that you're from this board! Hesitant to order again after getting an order that was totally correct? I give up. Only because I seem like the exception not the rule... Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 17, 2012 Share Posted July 17, 2012 My Break Anchor download is there, but I didn't get one for the Riverboat Gamblers 12-inch even though the product page says I was supposed to. when we switched to limited run from limited pressing some products didn't transfer their instant downloads! i fixed the product in the store, thanks for noticing it, i am emailing you your DL now! Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 17, 2012 Share Posted July 17, 2012 Only because I seem like the exception not the rule... for the record we had several hundred orders during the sale and the rule is that we haven't really gotten that many complaints! on this particular forum, though, that's a different story. Quote Link to comment Share on other sites More sharing options...
veggiecorecords Posted July 17, 2012 Share Posted July 17, 2012 Let me know if you figure this out. Email thomas at paperandplastick dot com if you can't get your downloads - remind me that you're from this board! Hesitant to order again after getting an order that was totally correct? I give up. Just emailed you - thanks for responding, I appreciate it Quote Link to comment Share on other sites More sharing options...
scottheisel Posted July 17, 2012 Share Posted July 17, 2012 when we switched to limited run from limited pressing some products didn't transfer their instant downloads! i fixed the product in the store, thanks for noticing it, i am emailing you your DL now! Thank you. Quote Link to comment Share on other sites More sharing options...
selfreliable Posted July 17, 2012 Share Posted July 17, 2012 So I emailed yesterday around 9 or 10 in the am and am still waiting on a reply. How long does it usually take for a response from you guys? Quote Link to comment Share on other sites More sharing options...
nothingnatural Posted July 17, 2012 Share Posted July 17, 2012 lol Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 17, 2012 Share Posted July 17, 2012 So I emailed yesterday around 9 or 10 in the am and am still waiting on a reply. How long does it usually take for a response from you guys? I'm sitting next to our customer service guy and he says everything has been responded to! Quote Link to comment Share on other sites More sharing options...
selfreliable Posted July 17, 2012 Share Posted July 17, 2012 Either he is lying, or I sent it to the wrong place. I responded to my confirmation email as your website says that is where to direct any issues to. Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 17, 2012 Share Posted July 17, 2012 Either he is lying, or I sent it to the wrong place. I responded to my confirmation email as your website says that is where to direct any issues to. [email protected] .... man i have typed that a lot in this thread Quote Link to comment Share on other sites More sharing options...
collectivemike Posted July 17, 2012 Share Posted July 17, 2012 Thomas, you're a better man than I. Quote Link to comment Share on other sites More sharing options...
jase Posted July 17, 2012 Share Posted July 17, 2012 Putting this out there, selfreliable. Can you change your name to (notso)selfreliable? A friendly request nothingnatural 1 Quote Link to comment Share on other sites More sharing options...
selfreliable Posted July 17, 2012 Share Posted July 17, 2012 [email protected] .... man i have typed that a lot in this thread Perhaps the website should say that opposed to something totally different. You guys cant know of issues if you direct your customers elsewhere. Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 17, 2012 Share Posted July 17, 2012 Perhaps the website should say that opposed to something totally different. You guys cant know of issues if you direct your customers elsewhere. Whose website says that?Q: Who do I contact if my order is taking longer than expected or doesn’t show? A: All orders typically take up to 10 business days to process and ship. If it’s been an unreasonable amount of time and you HAVE NOT received a shipping notification, please contact customer[at]paperandplastick[dot]com. Once an order has shipped, you will be sent an email notification. We offer tracking on all domestic orders, so if you are a US customer and feel that USPS has lost your order, contact customer[at]paperandplastick[dot]com. For international customers, please note that we have no control over your customs department but we’ll be happy to help look into the situation! Q: What do I do/ who do I contact if: I get the wrong color of vinyl, wrong vinyl, CD, t-shirt, t-shirt size, etc? A: customer[at]paperandplastick[dot]com Q: I received my order, but it was damaged. Who do I contact about getting a replacement? A: Please send a picture of the damages to customer[at]paperandplastick[dot]com. We usually have no problem issuing a replacement if it's still in stock. Q: Something terrible has happened and I would like a refund. Welp. As a store policy, we don't issue refunds. There are times we will make a special exception. We will be happy to issue you a store credit. Please email customer[at]paperandplastick[dot]com. nothingnatural 1 Quote Link to comment Share on other sites More sharing options...
ronniegwilliams Posted July 17, 2012 Share Posted July 17, 2012 I just emailed you regarding the Landmines LP. Let it be known that I am very pleased with my order and experience, aside from the confetti mess upon opening my package and the Landmines issue (which Thomas assures me will be taken care of). Quote Link to comment Share on other sites More sharing options...
Emo Revival Posted July 17, 2012 Share Posted July 17, 2012 Whose website says that? Q: Who do I contact if my order is taking longer than expected or doesn’t show? A: All orders typically take up to 10 business days to process and ship. If it’s been an unreasonable amount of time and you HAVE NOT received a shipping notification, please contact customer[at]paperandplastick[dot]com. Once an order has shipped, you will be sent an email notification. We offer tracking on all domestic orders, so if you are a US customer and feel that USPS has lost your order, contact customer[at]paperandplastick[dot]com. For international customers, please note that we have no control over your customs department but we’ll be happy to help look into the situation! Q: What do I do/ who do I contact if: I get the wrong color of vinyl, wrong vinyl, CD, t-shirt, t-shirt size, etc? A: customer[at]paperandplastick[dot]com Q: I received my order, but it was damaged. Who do I contact about getting a replacement? A: Please send a picture of the damages to customer[at]paperandplastick[dot]com. We usually have no problem issuing a replacement if it's still in stock. Q: Something terrible has happened and I would like a refund. Welp. As a store policy, we don't issue refunds. There are times we will make a special exception. We will be happy to issue you a store credit. Please email customer[at]paperandplastick[dot]com. Bottom of our the order confirmation page is where it says it, although I think you made it pretty clear what to do in this thread. Also because you responded to everyones BS on here about all this, even mine, I feel like I owe you at least another order or two... rudeboydh 1 Quote Link to comment Share on other sites More sharing options...
hellbent Posted July 18, 2012 Share Posted July 18, 2012 Thomas thanks for dealing with my whining! Much respect to you. Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 18, 2012 Share Posted July 18, 2012 I don't know you guys, I kinda like the idea of sending you all ~2 pounds of confetti to drop on your laps every time you order..... nothingnatural and krisakarcher 2 Quote Link to comment Share on other sites More sharing options...
Emo Revival Posted July 18, 2012 Share Posted July 18, 2012 I don't know you guys, I kinda like the idea of sending you all ~2 pounds of confetti to drop on your laps every time you order..... I feel like that's probably deserved haha, although mine wasn't packed with that confetti shit I did have an order packed with it once, and it took a lot of cleaning to get the little bits of paper off the records. Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 18, 2012 Share Posted July 18, 2012 I feel like that's probably deserved haha, although mine wasn't packed with that confetti shit I did have an order packed with it once, and it took a lot of cleaning to get the little bits of paper off the records. PART OF THE VINYL EXPERIENCE MAN Quote Link to comment Share on other sites More sharing options...
Emo Revival Posted July 18, 2012 Share Posted July 18, 2012 PART OF THE VINYL EXPERIENCE MAN Haha. Btw just as an aside, I'm sure you had nothing to do with it but if you did not putting center labels on the Farwell Continental LP makes it looks so much cooler. Seeing the streaks through out make it look amazing when it's spinning on my turntable. Quote Link to comment Share on other sites More sharing options...
rudeboydh Posted July 18, 2012 Share Posted July 18, 2012 Also because you responded to everyones BS on here about all this, even mine, I feel like I owe you at least another order or two... Definately agreed. I'll be ordering Obi Fernandez's new album when it comes out sometime next month for sure. I'll probably pick up the new Flatfoot 56 album at the same time as well. Quote Link to comment Share on other sites More sharing options...
A_Boring_Story Posted July 18, 2012 Share Posted July 18, 2012 Haha. Btw just as an aside, I'm sure you had nothing to do with it but if you did not putting center labels on the Farwell Continental LP makes it looks so much cooler. Seeing the streaks through out make it look amazing when it's spinning on my turntable. which variant did you get? Quote Link to comment Share on other sites More sharing options...
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