kjkenney Posted July 5, 2012 Share Posted July 5, 2012 Is the dude who runs this on here? I put in an order three weeks ago and have yet to receive the item, have emailed two different contact addresses and have heard absolutely nothing. I know they're super credible and all that but as a first time customer through them, I'm pretty annoyed. Can anyone shine any insight on this as far as how to get ahold of someone to check on where the heck my order is? thanks! Quote Link to comment Share on other sites More sharing options...
brandon260 Posted July 5, 2012 Share Posted July 5, 2012 Did you order items that were preorders? Quote Link to comment Share on other sites More sharing options...
kjkenney Posted July 5, 2012 Author Share Posted July 5, 2012 nopers it was Upsides by the Wonder Years. Its not on the site anymore so I'm guessing that it more than likely sold out and maybe the site wasn't updated to take it down but if thats the case I just want to know wtf is up. Quote Link to comment Share on other sites More sharing options...
dethrock Posted July 5, 2012 Share Posted July 5, 2012 It's been pretty hit or miss for me. I emailed them on June 15th and never received a response. Then I sent one today regarding the same issue and I got an email back in a few hours. Quote Link to comment Share on other sites More sharing options...
opivy Posted July 5, 2012 Share Posted July 5, 2012 Try jeff@runforcoverrecords if you haven't. That's how I've contacted him in the past. Quote Link to comment Share on other sites More sharing options...
serum7 Posted July 5, 2012 Share Posted July 5, 2012 I think what's happened is he's let the recent success of some of the acts go to his head. RFC's bigger than it's fans now. Just sad really. </sarcasm> Quote Link to comment Share on other sites More sharing options...
catalinacaper Posted July 5, 2012 Share Posted July 5, 2012 I think what's happened is he's let the recent success of some of the acts go to his head. RFC's bigger than it's fans now. Just sad really. </sarcasm> From a business standpoint this is probably the case though. I don't think Jeff is full capable anymore of keeping up with the mailorder. Ambitions are becoming more important than maintaining his generally great customer service. I hope he finds a way to put it all back together. Quote Link to comment Share on other sites More sharing options...
Emo Revival Posted July 5, 2012 Share Posted July 5, 2012 From a business standpoint this is probably the case though. I don't think Jeff is full capable anymore of keeping up with the mailorder. Ambitions are becoming more important than maintaining his generally great customer service. I hope he finds a way to put it all back together. I saw alt press posted that he was looking for interns so maybe that'll help out a bit. I've had nothin but good experiences with RFC so hopefully this works out for the op Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted July 5, 2012 Share Posted July 5, 2012 usually good service although every time i've ordered a preorder from them in the past, it's been pretty heavily delayed. the transit KTTY one was very backed up, and their current issue is tower and the fool. but those things happen. the weirder thing is that your record doesn't leave their warehouse until 5 days after you get a shipping confirmation haha. Quote Link to comment Share on other sites More sharing options...
rtw88 Posted July 5, 2012 Share Posted July 5, 2012 It's only been 3 weeks. Take a chill pill. rochambo and nothingnatural 2 Quote Link to comment Share on other sites More sharing options...
brandon260 Posted July 5, 2012 Share Posted July 5, 2012 The only issue I've ever had with RFC is the Tower and the Fool, but everything else has been spot on. Probably my favorite label to support. Quote Link to comment Share on other sites More sharing options...
GradedOnACurve Posted July 5, 2012 Share Posted July 5, 2012 I don't get what the OP means. Did you ever receive shipping confirmation? If you did then it's probably a USPS issue. If not then yeah I would e-mail again. Quote Link to comment Share on other sites More sharing options...
runforcover Posted July 6, 2012 Share Posted July 6, 2012 Sometimes it will take me a week or so to get to some emails, but if you have sent multiple emails and haven't gotten a response, I am not getting your emails. PM me on here and include your email address so I can see whats up. the weirder thing is that your record doesn't leave their warehouse until 5 days after you get a shipping confirmation haha. This is simply not true. Our mail is picked up every business day. If the tracking doesn't update its because the USPS isn't scanning the packages. Quote Link to comment Share on other sites More sharing options...
runforcover Posted July 6, 2012 Share Posted July 6, 2012 From a business standpoint this is probably the case though. I don't think Jeff is full capable anymore of keeping up with the mailorder. Ambitions are becoming more important than maintaining his generally great customer service. I hope he finds a way to put it all back together. We have an employee dedicated to mailorder as well as interns. This isn't a issue of not being able to keep up with mailorder but there's always room for improvement! Quote Link to comment Share on other sites More sharing options...
GradedOnACurve Posted July 6, 2012 Share Posted July 6, 2012 Jeff any word on the 7" subscriptions? Quote Link to comment Share on other sites More sharing options...
papermonsters Posted July 6, 2012 Share Posted July 6, 2012 3 weeks dude, chill! Quote Link to comment Share on other sites More sharing options...
One Hundred Fifty-Two Posted July 6, 2012 Share Posted July 6, 2012 Jeff any word on the 7" subscriptions? Quote Link to comment Share on other sites More sharing options...
catalinacaper Posted July 6, 2012 Share Posted July 6, 2012 We have an employee dedicated to mailorder as well as interns. This isn't a issue of not being able to keep up with mailorder but there's always room for improvement! You should just hire me. I would be on top of that shit! Quote Link to comment Share on other sites More sharing options...
kjkenney Posted July 7, 2012 Author Share Posted July 7, 2012 It's only been 3 weeks. Take a chill pill. great input man! again my concern is that two of the email addresses listed on the site seem to go nowhere...but hey thanks again for quality input! Quote Link to comment Share on other sites More sharing options...
kjkenney Posted July 7, 2012 Author Share Posted July 7, 2012 3 weeks dude, chill! man popular comment awesome! again no communication from someone who has my money is a concern. If he told me it was gonna take 3 months I wouldn't care...as long as I know, but never got a shipping conf or anything. Anyways, he reached out to me on here so all should be well Quote Link to comment Share on other sites More sharing options...
zachubbell Posted July 7, 2012 Share Posted July 7, 2012 i just want my final sub package Quote Link to comment Share on other sites More sharing options...
kjkenney Posted August 2, 2012 Author Share Posted August 2, 2012 update for those curious: so I sent him more pms on here with no response. he never responded to my emails so a paypal claim was opened and he has til 8/9 to respond. This is by far the worst customer service I've ever had, and I shop at Wal Mart on a regular basis. I don't care what kind of shit this label puts out, but I will never ever do business with them again and I recommend people to be wary if they plan on doing so. Just expect 0 communication if anything goes wrong and about a 2 month process to have your money stuck in limbo before getting it back. Just thought I'd share what a standup company this is! Quote Link to comment Share on other sites More sharing options...
bigbruise Posted August 2, 2012 Share Posted August 2, 2012 You gotta do what you gotta do my man. Quote Link to comment Share on other sites More sharing options...
serum7 Posted August 2, 2012 Share Posted August 2, 2012 Throw a hissy fit on Tumblr. That seems to work. Quote Link to comment Share on other sites More sharing options...
kjkenney Posted August 2, 2012 Author Share Posted August 2, 2012 hahaha not a bad idea! did someone do this I'm guessing? Quote Link to comment Share on other sites More sharing options...
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