kgry Posted September 9, 2015 Share Posted September 9, 2015 I'm having some internet connection issues with my desktop PC and I can't pinpoint the problem. I upgraded to Windows 10 from 7, the problems started. Here's the basics: Windows 10 Comcast internet Comcast supplied black Arris router (tg862) Wireless PCIe Asus card (previously was a Dell wireless card) Internet speed with the old Dell card, 1mb after upgrading to Windows 10. Speed with the new Asus card, 40mb Tried turning off antivirus and firewall My internet speed got very slow after upgrading to 10. I'm on Comcast. I was using an old Dell wireless card and figured I'd try upgrading. Got an Asus 802.11ac wireless card. Definitely faster but the connection seems spotty. Sometimes it works right away, sometimes you click a link and it takes 2 minutes to load. Anyone experience something like this? When I connect using my phone as a hotspot (also going through the same Comcast router, using the new Asus wireless card) I have no connection issue. If the router was an issue, the phone hotspot shouldn't work. If the new wireless card had an issue, it shouldn't be able to connect to the phone hotspot. So it's an issue with the PC connecting directly to the router I think. I keep thinking because the wireless card is 802.11ac and the router isn't ac, that's an issue but it should be backwards compatible. Is there a setting I'm missing? Quote Link to comment Share on other sites More sharing options...
ExtraFox Posted September 9, 2015 Share Posted September 9, 2015 I'm not going to be able to give you more advice than this, but there are a few simple things I would do before messing around with settings to see what happens: 1. Connect the PC to the router with a wired connection and see what happens. 2. Connect the PC to another wireless network (a friends rather than a public one) and see what happens. 3. Connect another PC wirelessly to your router and see if that makes any difference to its normal performance. It's very probable that the problem is both the new card and the new OS. Personally, I'd remove Windows 10 (not just because of the problem you are having; nothing I've read about it online makes me want to install it) and return to Windows 7 and see what happens (if the above tells you nothing). There's a good chance that the drivers for the card don't work well with the new OS. Quote Link to comment Share on other sites More sharing options...
thebiglebowski Posted September 9, 2015 Share Posted September 9, 2015 You could also temporarily partition your hard drive, install a Linux system (Ubuntu for example), and see if it connects. Wipe the partition later (or if you have plenty of hard drive space, keep both operating systems -- it can sometimes be useful). Just another way of isolating hardware and software to drill down into the root cause. Quote Link to comment Share on other sites More sharing options...
kgry Posted September 9, 2015 Author Share Posted September 9, 2015 I have a laptop that connects to the router and has no issues. It's running Windows 7. The router is only about 30 feet from my desktop, on the same floor of the house. PlayStation, phones, etc all connect with no issues. I can downgrade back to Windows 7. I don't think the wireless card is the issue since it's pulling 40mb download speeds and my connection to the router is 120mb. It just won't consistently stay connected to the internet. I've tried all the browsers. When I click a link and it's trying to load, sometimes I'll close out of the browser and reopen it. Works the first time after reopening. It's almost like some kind of lag if you aren't always trying to load a page. Quote Link to comment Share on other sites More sharing options...
Papercup Posted September 9, 2015 Share Posted September 9, 2015 Windows 10 has a built in feature that automatically shares system update files to other people, sorta like a torrent. that way it doesn't bog down their servers and isntead bogs down your internet. here is a tutorial on how to disable it. http://www.pcworld.com/article/2955491/windows/how-to-stop-windows-10-from-using-your-pcs-bandwidth-to-update-strangers-systems.html Quote Link to comment Share on other sites More sharing options...
Team Avatar Posted September 9, 2015 Share Posted September 9, 2015 restart in safe mode. might not directly help, but it always helps somehow Quote Link to comment Share on other sites More sharing options...
rooks Posted September 9, 2015 Share Posted September 9, 2015 lol ^ Make sure you drivers are updated. Look at Papercup's suggestion too. Depending on your number of connected devices and internet speed automatic in home sharing could be bogging you down significantly. I would suggest you to update the driver using the steps provided and check. You need to have the exact driver installed for the device to work properly. Probably, you can locate a driver by following the steps provided. If you are able to locate the driver, you may download and install to check with the issue. a. Press Windows key + X and type M to open Device Manager. b. Right Click on the WIFI device & Select Update Driver Software c. Select browse my computer for a driver software d. Select let me pick from a list of device drivers on my computer e. Select the driver option according your device model and install You may refer the steps mentioned in the article “Wired and wireless network problems” and follow the steps. http://windows.microsoft.com/en-IN/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1 You can also disable WUDO, which is stupid and great for Microsoft and potentially bad for you. http://thehackernews.com/2015/08/windows-10-update.html Quote Link to comment Share on other sites More sharing options...
Team Avatar Posted September 9, 2015 Share Posted September 9, 2015 ^ I haven't really done PC work since 2009, but I did help desk for a year at that time and this fixed 90% of my problems Quote Link to comment Share on other sites More sharing options...
rooks Posted September 9, 2015 Share Posted September 9, 2015 I mean, I don't want to argue it, but simply starting a computer in safe mode does absolutely nothing... Safe mode is a tool that uses very low screen resolution and a minimum of hardware support so that you can limit the number of things running. If the issue on a computer is a third party app that auto starts and can't be disabled because the computer is crippled as soon as you reboot then you need to use safe mode to disable it. But simply logging in to safe mode does 0 for your computer. Ryan8765 1 Quote Link to comment Share on other sites More sharing options...
Team Avatar Posted September 9, 2015 Share Posted September 9, 2015 Safe mode exists, literally, to help troubleshoot issues. Since it removes all third party apps, as you said, it'll help pinpoint the problem. If he reboots in safe mode (with internet access) and doesn't have these problems, then we know it's a third party app. Not to mention it's a nicer way to say the obvious "please restart your computer" On OSX, rebooting in safe mode actually does a repair on your computer too, but I don't think Windows does that. Quote Link to comment Share on other sites More sharing options...
Guest Posted September 9, 2015 Share Posted September 9, 2015 Try reinstalling the wifi driver too, could be corrupt (function enough to work, but just not correctly). Quote Link to comment Share on other sites More sharing options...
Team Avatar Posted September 9, 2015 Share Posted September 9, 2015 KGRY - unrelated to the issue itself, but what internet speed package are you paying for? When you plug directly into the router with ethernet, what speeds do you get at speedtest? Quote Link to comment Share on other sites More sharing options...
kgry Posted September 9, 2015 Author Share Posted September 9, 2015 Thanks for all the suggestions, I'm going to try these in a few hours when I get home. I'm paying for, I think, 50mbps. I did a speed test and it was between 35-40mbps on the wireless card. I haven't tried plugging directly into the router yet but I will to troubleshoot. I tried a few drivers and they all experience the lag. Windows automatically installed a driver the first time, which was the most up-to-date driver. Then I tried the driver the card came with, which was older. Didn't help. Disabling WUDO sounds like a possible winner. Quote Link to comment Share on other sites More sharing options...
Guest Posted September 9, 2015 Share Posted September 9, 2015 Just because you pay for 50mbps, does not mean you get it. I'm sure your contract says up to 50mbps. ISPs suck. Quote Link to comment Share on other sites More sharing options...
Team Avatar Posted September 9, 2015 Share Posted September 9, 2015 I pay for 75, and if I plug in directly / am right next to my router wirelessly, I can get anywhere from 50 - 85 or 90. When I move two rooms away, it drops down to 20. I bought 2 airports to use to extend my signal, but it turns out that if you're wirelessly extending your signal, you're doing more harm than good. I really have no unobtrusive method of snaking an ethernet cable through my house but I might have to do so. It'd look cool if I ran christmas lights through it though! Quote Link to comment Share on other sites More sharing options...
kgry Posted September 9, 2015 Author Share Posted September 9, 2015 Oh I know paying for the advertised speed rarely gets you that speed. But 40mbps is probably as close as I'll get to 50 going wireless. When I first upgraded to Windows 10, and still using the old Dell wireless card, I was only getting like .5-1mbps. That's how this whole thing started. I knew something was wrong so I started with the wireless card as my laptop was pulling good speed through the same router. Quote Link to comment Share on other sites More sharing options...
kgry Posted September 10, 2015 Author Share Posted September 10, 2015 Well it's not the WUDO. That was turned off. Not that it matters but I have full signal bars. I didn't have time to try safe mode yet. Quote Link to comment Share on other sites More sharing options...
heypaleblue Posted September 10, 2015 Share Posted September 10, 2015 Hai, I'm new. So check this out. It's probably the Asus Wireless card (i.e A driver issue). Asus is not known for wiriting current drivers, they usually put out a piece of hardware, write a driver for the current flavor of windows/mac and sometimes linux. and then rely on Microsoft or with Linux community to update the driver for whichever edition of windows a driver is needed. In short, Asus drivers are Shitty and straight up their build quality can be just as bad. They're unreliable hardware Here are my recommendations, let me know if any of these work and I'll be happy to help you troubleshoot this until you're in a situation you're happy with. 1.Turn your firewall/AV RIGHT the fudge back on.2. Based on your internet speed (40, right?) go to the store and buy yourself a Wireless N (~42mbps) or a wireless G (52/54mbps) Wifi card that's USB and not PCIeWireless AC will only benefit you if you're streaming from a media server in your home or doing wireless transfers from PC to PC. Avoid CHEAP belkin, Asus. http://www.amazon.com/TP-LINK-TL-WN722N-Wireless-Adapter-External/dp/B002SZEOLG/ref=sr_1_23?s=pc&ie=UTF8&qid=1441846231&sr=1-23&keywords=windows+7+compatible+wireless+adapters&refinements=p_n_feature_keywords_three_browse-bin%3A6011969011 3. If you're technically inclined set your router up for 2.4GHz and Auto channel selection. This will make your weefees more reliable. 4. A cheaper option is to go out and get yourself some cat5 cables and plug that bad boy in. I just don't see the point in troubleshooting this a whole lot, but I'm down to help. lol, safe mode. Quote Link to comment Share on other sites More sharing options...
Shitty Rambo Posted September 10, 2015 Share Posted September 10, 2015 Everytime I scroll by this topic I swear the title says 'PC Internet Bitch' hahaha. Quote Link to comment Share on other sites More sharing options...
Tardcore Posted September 10, 2015 Share Posted September 10, 2015 I upgraded to Windows 10 from 7, the problems started. You kind of answered your own question here. Quote Link to comment Share on other sites More sharing options...
kgry Posted September 11, 2015 Author Share Posted September 11, 2015 Quick update on this and thank you to all that helped. There were a lot of Windows updates that never installed, I think, due to the connection issue. Those installed and the problem is gone. I'm getting over 50mbps now on the wireless. Really stupid Windows doesn't report an error downloading updates. And I'm not seeing a way to prompt me before downloading updates, just a prompt before restarting after installing updates. Quote Link to comment Share on other sites More sharing options...
konk Posted September 11, 2015 Share Posted September 11, 2015 Is 10 worth the trouble? Quote Link to comment Share on other sites More sharing options...
Bladew1ll1s1sdead Posted September 11, 2015 Share Posted September 11, 2015 Have you tried turning it off and on again? ExtraFox 1 Quote Link to comment Share on other sites More sharing options...
kgry Posted September 11, 2015 Author Share Posted September 11, 2015 Have you tried turning it off and on again? I tried putting it in the freezer, might have helped. Not overly impressed with 10 but I didn't have 8 before. I could have stayed on 7 for longer, just got bored with it. I'm sure it'll grow on me. Quote Link to comment Share on other sites More sharing options...
Dashhax Posted September 13, 2015 Share Posted September 13, 2015 Kgry, Did you ever do a ping to see what ip address you were getting? Windows 10 pushes IPV6 and in relation to other devices in your house it's possible you were getting ipv4/v6 cross compatibility issues which can cause your ip range to be skewed. Quote Link to comment Share on other sites More sharing options...
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