randysxe Posted February 26, 2008 Share Posted February 26, 2008 i placed an order on feb 5th...i emailed them and they told me it shipped feb 14th, and now its feb 26th...they are in california and so am i, kinda weird....i emailed them but havent heard anything back....any thoughts? Quote Link to comment Share on other sites More sharing options...
desensitizedbyu Posted February 26, 2008 Share Posted February 26, 2008 My friend has bought something from them before, way before Christmas time, and they sent him the wrong thing and said they'd send out what he really ordered. It's been months. Quote Link to comment Share on other sites More sharing options...
randysxe Posted February 26, 2008 Author Share Posted February 26, 2008 My friend has bought something from them before, way before Christmas time, and they sent him the wrong thing and said they'd send out what he really ordered. It's been months. wow, thats not good news Quote Link to comment Share on other sites More sharing options...
desensitizedbyu Posted February 26, 2008 Share Posted February 26, 2008 No, it's not. They have terrible customer service. He's emailed them numerous times, but I really think that they just don't give a shit. I'm sure other people on here have had some bad experiences too. Quote Link to comment Share on other sites More sharing options...
dante3000 Posted February 26, 2008 Share Posted February 26, 2008 Never ordered from them because they haven't released shit worth owning for a few years. Quote Link to comment Share on other sites More sharing options...
Guest scriptedrain Posted February 26, 2008 Share Posted February 26, 2008 I bought an Ever We Fall CD from them a couple years ago. That's it. Quote Link to comment Share on other sites More sharing options...
kyle Posted February 26, 2008 Share Posted February 26, 2008 Never ordered from them because they haven't released shit worth owning for a few years. Exactly. They went from Fifteen, Falling Sickness, Scared of Chaka, FYP, D4, Samiam, the Weakerthans and others and then went to... All Time Low. It all went down hill when they signed Thrice. Quote Link to comment Share on other sites More sharing options...
vittywatt Posted February 26, 2008 Share Posted February 26, 2008 a friend of mine ordered 2 atom and his package records 2 years ago. they shipped him 12 or so records were talking tons of lps for 10 bucks i ended up with 2 fifteens, 1 falling sickness, 1 weakerthans, 1 AAA +random other shit Quote Link to comment Share on other sites More sharing options...
chiefwahoo Posted February 26, 2008 Share Posted February 26, 2008 I've dealt with them a few times. Received the wrong shipment once and they replaced it. I think I needed to send a few reminder e-mails, but it turned out ok Quote Link to comment Share on other sites More sharing options...
soulgrowl Posted February 26, 2008 Share Posted February 26, 2008 I am going to hop on as someone who is getting jerked around by Hopeless. I ordered two samiam LPs at the end of december. After waiting a month to ship it out, it arrived 2 days after shipment at the end of january, but it was the CD versions of them. I emailed them, after about a week and a half, they got back to me with a one line response saying that they would send out the LPs. One month later, i have yet to receive the correct stuff. i am beginning to understand that I will probably not ever see those LPs. Quote Link to comment Share on other sites More sharing options...
gabe Posted February 26, 2008 Share Posted February 26, 2008 This thread makes me really happy I never ordered that Samiam Lp last month! Quote Link to comment Share on other sites More sharing options...
jacobe Posted February 26, 2008 Share Posted February 26, 2008 I've never had a problem and have ordered from them numerous times in the past, from old school "mail order" times to just a few months ago. I think Virgil worked for Hopeless, perhaps he can get you guys some direct contact info. Quote Link to comment Share on other sites More sharing options...
andyfortson Posted February 26, 2008 Share Posted February 26, 2008 Damn.. I kinda know a bunch of people there (play poker with them sometimes), but I don't know them real well. But they all seem like solid dudes. Sucks that they can't ship orders correctly. Quote Link to comment Share on other sites More sharing options...
thischarmingham Posted February 26, 2008 Share Posted February 26, 2008 It took over two months for my samiam record to finally make it to me. I actually completely forgot that I ordered it. Quote Link to comment Share on other sites More sharing options...
Guest Admin Posted February 26, 2008 Share Posted February 26, 2008 I've never had a problem and have ordered from them numerous times in the past, from old school "mail order" times to just a few months ago. I think Virgil worked for Hopeless, perhaps he can get you guys some direct contact info. i did work there in the late 90's. There are some good folks over there. call them at 818 997 0444. I am not sure who deals with mailorder though. reminds me, I need to do a restock order with them. Quote Link to comment Share on other sites More sharing options...
randysxe Posted February 26, 2008 Author Share Posted February 26, 2008 I've never had a problem and have ordered from them numerous times in the past, from old school "mail order" times to just a few months ago. I think Virgil worked for Hopeless, perhaps he can get you guys some direct contact info. i did work there in the late 90's. There are some good folks over there. call them at 818 997 0444. I am not sure who deals with mailorder though. reminds me, I need to do a restock order with them. note taken on the phone number...i did email them today and they finally responded...they said they would get to the bottom of it by the end of today...we shall see...if not guess i will have to give them a ring Quote Link to comment Share on other sites More sharing options...
brammyg Posted February 26, 2008 Share Posted February 26, 2008 I just got my copy of The Weakerthans' "Left and Leaving". The shipping was DIRT cheap to Canada which was the reason I ordered. The envelope they sent it in was just a big envelope with bubble packaging. I guess that'd what I paid for. Also the packaging of the record was unglued when I took the shrinkwrap off. I guess I can't complain. ok experience Quote Link to comment Share on other sites More sharing options...
xlovecolouredx Posted February 27, 2008 Share Posted February 27, 2008 i always ordered from their distributor in thailand and never faced any problem. and their distributor in thailand said like virgil.hopeless records owner is a good guy.... Quote Link to comment Share on other sites More sharing options...
andrew13 Posted February 27, 2008 Share Posted February 27, 2008 i used to order from them all the time from about '00-'04. since then, the label has went down hill big time. i think the last thing i ordered was a po of Waking the Fallen (back before that band went to shit). their old punk stuff still should go down as one of the greatest labels ever. it's just sad the new shit ruined their rep. Quote Link to comment Share on other sites More sharing options...
xfactor675 Posted February 27, 2008 Share Posted February 27, 2008 Kaddisfly alone make this label great.... Quote Link to comment Share on other sites More sharing options...
eroc Posted February 27, 2008 Share Posted February 27, 2008 yea the label def went down hill in recent years. i feel like i "grew up" on that. i bought hopelessly devoted to you 3 and it really developed my view on music. i'm also waiting on a big order myself. when i used to order from them they were great. real quick and never messed anything up. i wonder what happened. Quote Link to comment Share on other sites More sharing options...
311thrice Posted February 27, 2008 Share Posted February 27, 2008 I wish they would press either of the Amber Pacific albums. Quote Link to comment Share on other sites More sharing options...
randysxe Posted March 4, 2008 Author Share Posted March 4, 2008 hopeless records is absolutely hopeless!!!....there customer service is a joke and you will get no answers...lame and frustrating Quote Link to comment Share on other sites More sharing options...
andrew13 Posted March 4, 2008 Share Posted March 4, 2008 that's sad. they used to be an amazing label. Dillinger Four, Atom and his Package, Fifteen, Scared of Chaka, the Nobodys, AAA, the Weakerthans, and Comon Rider all were on it about the same time, and it was probably the best label going then. now it's all emo crap it seems like, and a weak ass AAA who sound nothing like their old selves. Quote Link to comment Share on other sites More sharing options...
eroc Posted March 13, 2008 Share Posted March 13, 2008 instead of them sending me 11 LP's...I got in 9 cds and 2 lps. Waited over a month and comes in a week after they said they'd priority it. turns out they didn't send it til 2 days ago. calling now...im pissed girl on the phone said she'll send out teh right stuff today yet. we shall see...prob not but i'll be happy when i get it. Quote Link to comment Share on other sites More sharing options...
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